You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
Jeg er ved at indgive en klage!
Jeg kan ikke bekræfte mig selv! De vil have bevis på et kreditkort. Det er helt fint. Men min er en netbank og jeg har ikke et "rigtigt" kort! Et skærmbillede fra min mobiltelefon accepteres ikke!
Jeg har forklaret problemet flere gange i live chatten. Jeg blev bedt om at skrive en e-mail, men ingen svarede!
Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. 🤞
Jeg tror, at når et kasino påtager sig sin skyld, og sikkerhedsindekset ikke sænkes, uden at selv myndighederne forstår, fordi det ikke er ændret, og ingen svarer på noget, er det svært at bevare roen.
Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
Helt uenig i det du har gjort med mig
For det første - klagen er ikke løst baseret på nogen aftale fra mit hovedoffer, derfor er dette ikke slut for mig.
Andet-The velobet casino ligger, jeg har ikke modtaget nogen refusion, det tages for givet.
Tredje-Gennem juridisk og medicinsk rådgivning råder de mig til ikke at gå ind på velobet.com-webstedet igen, hvilket er, hvad kasinoet har til hensigt.
fjerde- efter at have genkendt fejlen kasinoet og seriøse, da de drager fordel af sårbare spillere anerkendte det faktum som meget alvorligt eller det kunne have været en mindre sikkerhedsindekset bevæger sig ikke, om det er 20 eller 100 spillere MEGET ALVORLIG noget meget mærkeligt.
For det femte kan jeg ikke i en anmeldelse udtrykke min sande oplevelse i dette casino, fordi du ikke offentliggør det til mig, sikkerhedsproblemer på kontoen, udbetalinger, indskud, min personlige erfaring, jeg gentager, osv.
Jeg føler, at jeg overser noget.
Vi ses for evigt.
Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed.
As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.
I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. 😥
Hello Vicente.
In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.
Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.
Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.
Jeg henviser og bekræfter min tidligere e-mail punkt for punkt fra det første ord til det sidste
Tak skal du have.
Selvfølgelig, tak Matej for at hjælpe med at afsløre disse skurke, der udnytter sårbare mennesker uden at antage noget, og det hjælper mig meget at sagsøge
men jeg har intet andet valg end at sagsøge alt, da jeg ikke har modtaget nogen refusion, alt er løgn, og jeg kommer selvfølgelig ikke ind på din hjemmeside igen. Hvis du vil have mig til at gøre det, skal du kontakte min advokat og forklare de trin, du skal følge tak.
Snyd ikke andre, klagen er ikke løst pr. i dag 07-09-2024, ingen har refunderet mig noget, åbenbart gik jeg glip af mange ting.
Meddelelse til sømænd.
Hello. I will inform Matej right away, and he will get in touch with you.
Hello Vicente.
The €10 are waiting in your account, all you need to do is log in and initiate the withdrawal.
The casino ensures that the only action available in your account is to initiate a withdrawal; the games are blocked, and you cannot use the money for anything else.
Hej, jeg kommer ikke ind på noget sted med et spil, for når du først er inde, kan du få fornemmelser igen, selvom du ikke kan få adgang til det.
giv en anden, som det ser ud som om du presser mig til, tal med min psykoterapeut og min advokat og forklar dem det, derfor er klagen ikke lukket, der sker noget her den 11. juli 2024, ingen har refunderet mig noget overhovedet.
Og det er åbenbart ikke passende måder at refundere noget til en spiller med en ludomani, som var på randen af selvmord, jeg forsikrer dig, og du vil se det.
Hello Vicente.
I have spoken with the casino, and they have sent you the €10 today to the account from which you previously made a withdrawal.
Jeg henviser til min tidligere e-mail i dag og min manglende overensstemmelse, de påtager sig ikke deres skyld, de har ikke refunderet noget, og de har ikke gjort noget for at ændre deres måde at agere på som bekræftet af tredjeparter.
Og klagen er lukket, noget slipper ud.
They sent the money today. So I assume it will not be in your account immediately. (I assume 2 days) After that, I consider the whole case closed, and you can hire a lawyer and sue them if you wish.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
