5 måneder siden
Hvis du vil diskutere noget i relation til ViperWin Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
ViperWin Casino – generel debat
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5 måneder siden
For at hæve penge kræver kasinoet kontobekræftelse. De kræver ALLE transaktioner jeg har foretaget over en 3-6 måneders periode inklusive alle detaljer (til hvem og hvor mange penge). Er det normalt? Har de ret til sådanne data?
Desuden er det fra Jeton-pungen, hvor du ikke kan downloade en erklæring eller en PDF-fil, kun du kan tage skærmbilleder af overførslerne. Jeg sendte dem flere skærmbilleder af overførsler (uden detaljer om, hvem overførslen var til), og de afviste min bekræftelse flere gange på grund af det. Hvad kan jeg gøre for at blive verificeret og modtage mine gevinster? 
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5 måneder siden
Hello, I think this is a pretty standard document that the casino asks you to provide, so you will need to send it in to successfully verify and withdraw money.
If I understand correctly, was your document rejected because you hid certain things or because it was a screenshot ? In this case, I would cooperate with the casino to get you through the process and withdraw as soon as possible.
What do you think, will you do that too ?
5 måneder siden
Hej
Jeg har ikke gemt nogen data, det er bare det, at du ikke kan downloade en erklæring på Jeton-pungen som i andre banker. De beder om noget, der ikke kan lade sig gøre i jeton-pungen.
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5 måneder siden
Ah so the problem is in the screenshot. I assume you have already told the casino what the situation is and that it is not possible. What did they tell you? Did you also try to write to Jeton support to see if they could do something like that and send you a pdf to your email if you can't do it yourself ? Or is this not an alternative either ?
5 måneder siden
Viperwin insisterer på skærmbilleder med alle data synlige, hvilket ikke er muligt på jetons hjemmeside som i andre banker.
Jeg skrev til jeton, og de sagde, at jeg kun kunne tage skærmbilleder af transferhistorien, og jeg sendte sådanne skærmbilleder til viperwin
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5 måneder siden
I see, and so if you tell the casino what Jeton told you, don't they also have an alternative or an idea how you could provide the casino with something similar ?
If you don't know how to get anywhere and verify yourself and you keep running in circles, you can contact us and file a complaint.
I know that sometimes casinos insist on what you have to provide but it is not always easy, especially if it is not possible like in this case.
So feel free to let me know if you decide to take any other action. 🙂
5 måneder siden
Hi, I am also facing real issues with the Viperwin account verification process. After depositing 30 EUR and playing some Roulette I deposited 400 EUR. Now my account stands at 500 EUR. Viperwinasked meto verify my accountby uploading a copy of my passport which went well. Later I had to upload documents to prove my home address. I uploaded my home ohone bill, it was declined for no reasons. I uploaded my mobile phone bill but was rejected. I uploaded my energy bill but it was rejected. My last document was my gas invoice but it was rejected also. Always without obvious reasons. When talking to the onlinechat they only tell me send the documents again by email which I did. Their email response is "You need to upload any documents on our website". I have spoken to them by chat and email 15 times or so but they are not willing to resolve my issues.
Would it be helpful to bring my case to the attention of the local gambling authority they are licensed with?
5 måneder siden
Seeing such poor support, especially when players need to pass one of the most important steps, which the KYC undeniably is, makes me quite angry. In my eyes, failing support is the worst part, and it may ruin the whole casino experience for good.
Well, I'll try to be practical: some casinos don't accept certain utility bills, online bank statements, or cell phone invoices. I'm quite sure we all feel chat operator or support worker should explain whether this may be the issue. Frankly, I can't tell if this applies to you, and I presume you would not get a much better answer if you asked. Could you perhaps try uploading a bank statement showing your full address and name? Except for poor document quality or the wrong format, I can't think of a better alternative for all these you mentioned.
I also fear the licensing authority would not be of any use at this point. Can't say Curacao is considered very responsive, it may take ages to get vague reply. 🤷♀️
Speaking of which, for how long have you been struggling witht he KYC?
4 måneder siden
Hi,
thank you for replying. After 5 weeks of fighting and bombing them with myriads of documents to get my address proven they finally surrendered and accepted my proof of address. But they even did not send me any notice of accepting, their website just mentioning "apparently no proof of address is required" which is strange.
Anyway, lets see how it goes with withdrawals later on. Will keep you posted.
All the best.
4 måneder siden
Thank you for this positive update, as I could call it. We will wait to hear about your experience, which, hopefully, will be only good from now on.
All the best of luck.🍀
2 måneder siden
Hej jeg har problemer med at hæve 200 euro fra viperwin selvom jeg har alt i orden med dokumenter og identifikation hvad skal jeg gøre?
Kan nogen hjælpe mig?
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2 måneder siden
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
2 måneder siden
Godmorgen Romi, jeg hedder Canale Luca, jeg anmodede om en hævning på 200 euro den 21.08.2024. De fortalte mig, at betalingen starter om tre arbejdsdage, men den er stadig i godkendelsesstatus. De fortalte mig også, at alt er i orden, der er ingen problemer, men pengene er stadig tilgængelige på Viperwin-kontoen. Det er ikke rimeligt, også fordi jeg havde nogle uventede sundhedsudgifter, og jeg har brug for dem. Tak for din hjælp, jeg håber du kan.
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2 måneder siden
Hello.
Do I understand correctly that your account at this casino is fully verified? When exactly have you requested the withdrawal and what kind of problem is there?
Please provide some more information regarding this so we can try to help you out.
We'll wait for your reply.
2 måneder siden
Godmorgen Romi, fortrydelsesanmodningen blev foretaget den 21.08.2024, inden jeg foretog tilbagetrækningen spurgte jeg, om jeg havde dokumenterne til at anmode om fortrydelsen, de svarede ja, og tidsrammen ville være tre eller fire arbejdsdage, nu er der gået 5 dage og pengene er ikke væk, og udbetalingen er stadig i godkendelsesfasen
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2 måneder siden
Alt ok, pengene er allerede ankommet
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2 måneder siden
I am glad that you have received your money. May I ask which withdrawal request you used?
2 måneder siden
Ved bankoverførsel
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