Wazamba Casino – generel debat (side 24)

Hej,

Jeg havde anmodet om lukning af min konto og modtog bekræftelse på dette via e-mail og i Telegram-chatten. På det tidspunkt tjekkede jeg også, om jeg stadig kunne logge ind – det kunne jeg ikke. Derfor antog jeg, at lukningen var gennemført, som bekræftet i e-mailen.

Nå, et par måneder senere modtog jeg en e-mail, der informerede mig om, at jeg havde modtaget bonuskredit. Nysgerrig gik jeg tilbage til siden – og se og se, jeg kunne logge ind igen.

Sure, thanks for explaining your situation.

Sometimes this can happen. If you only close your account and there are no gambling-related issues involved, some casinos may simply reopen it after a certain period, for example after six months or a year. Then, as happened in your case, you may start receiving bonus offers and similar promotions. I have seen this happen many times.

However, if you clearly tell the casino that you want your account closed permanently, or you specifically mention gambling problems or concerns related to gambling, then situations like this should not happen.

In cases like this, the best approach is that if you have already closed your account and the casino reopens it or sends you bonus offers even though you do not want to play, you should clearly tell them that you want the account permanently closed, not just temporarily restricted.

If you ever need help with closing an account and the casino refuses to do so, you can contact our team and we will see if we can assist.

Dette er den oprindelige anmodning fra dengang:

Hej Jana,

Mange tak for din besked og for at du trådte til.

Dette vedrører min anmodning nr. 46170522: Der bad jeg om at få min konto fuldstændig slettet/lukket, fordi jeg simpelthen ikke har mere held og ikke længere ønsker at spille.

Denne præcise anmodning er blevet fuldstændig ignoreret i seks dage nu – hverken min VIP-manager (Mauri) eller nogen andre har kontaktet mig, selvom jeg har fulgt op flere gange. Dette er utroligt skuffende, især da jeg altid har været en loyal kunde og med glæde har anbefalet Wazamba.

As I mentioned, if you need help and nobody from the casino gets back to you, while your account remains open despite your request to have it closed, you can open a complaint with us.

I will leave you the link here as well, just in case you need it.

I do not know why the casino is taking so long and has not responded to you for about a week, but you do have the option to use our services and we will see if we can help.

Hey, has anybody else had issues withdrawing with Wazamba casino?? I have withdrawn from them before, and although a trying period of wait for process completion, I believe it took around 3 days. No more than 5. Their relative Billybets, took 3 days. ToonieBet, their most reliable and legit casino that I know of, , same day.

My most recent cash out with Wazamba however, is still in pending status under the title "reviewing" and has been for over a week. Today is September 8th, and i initiated this withdrawal on the last day of last month being August 31, early that morning. Now 9 days have gone by, 6 if you remove weekends and Labor Day. 5 if you always disregard the day withdrawal "request" was submitted. This even exceeds their documented time frames, and all I can get from support is some pre scripted texts that reassure me the withdrawal is processing, apologies of the delay, and condolences for my frustration and hardships waiting on this to complete. When pressed, they will admit having no way to determine when it will process as the financial dept is not working in union with the ordinary support team. The perpetual wait of stagnant status "reviewing account…" has led me to believe they neglect funding for the cash out part in financial dept, or anticipate my eventual caving in and reversing my withdrawal so I can play more games, or that I’m simply not a valued customer because I only make a few deposits a month. Maybe upon review, the whole nation of Cyprus have a look to confirm legitimacy of this transaction and my account with Wazamba….🤔 whatever it is, I will no longer contribute any more of my time of resources indulging with any of the casinos in relation with Wazamba because I know I deserve better treatment than this. My contributions however minimal in the grand scheme of revenue generating, deserve better response than this when it’s time to cash out. That’s why I devote most my time to casinos who are instant or same day withdrawals.

Hey, that's a very thorough observation, and I don't believe I need to comment on it. Instead, I'd like you to notify us all as soon as any new developments occur.

I hope to hear good news very soon!