Wazamba Casino – generel debat (side 24)

Hej,

Jeg havde anmodet om lukning af min konto og modtog bekræftelse på dette via e-mail og i Telegram-chatten. På det tidspunkt tjekkede jeg også, om jeg stadig kunne logge ind – det kunne jeg ikke. Derfor antog jeg, at lukningen var gennemført, som bekræftet i e-mailen.

Nå, et par måneder senere modtog jeg en e-mail, der informerede mig om, at jeg havde modtaget bonuskredit. Nysgerrig gik jeg tilbage til siden – og se og se, jeg kunne logge ind igen.

Sure, thanks for explaining your situation.

Sometimes this can happen. If you only close your account and there are no gambling-related issues involved, some casinos may simply reopen it after a certain period, for example after six months or a year. Then, as happened in your case, you may start receiving bonus offers and similar promotions. I have seen this happen many times.

However, if you clearly tell the casino that you want your account closed permanently, or you specifically mention gambling problems or concerns related to gambling, then situations like this should not happen.

In cases like this, the best approach is that if you have already closed your account and the casino reopens it or sends you bonus offers even though you do not want to play, you should clearly tell them that you want the account permanently closed, not just temporarily restricted.

If you ever need help with closing an account and the casino refuses to do so, you can contact our team and we will see if we can assist.

Dette er den oprindelige anmodning fra dengang:

Hej Jana,

Mange tak for din besked og for at du trådte til.

Dette vedrører min anmodning nr. 46170522: Der bad jeg om at få min konto fuldstændig slettet/lukket, fordi jeg simpelthen ikke har mere held og ikke længere ønsker at spille.

Denne præcise anmodning er blevet fuldstændig ignoreret i seks dage nu – hverken min VIP-manager (Mauri) eller nogen andre har kontaktet mig, selvom jeg har fulgt op flere gange. Dette er utroligt skuffende, især da jeg altid har været en loyal kunde og med glæde har anbefalet Wazamba.

As I mentioned, if you need help and nobody from the casino gets back to you, while your account remains open despite your request to have it closed, you can open a complaint with us.

I will leave you the link here as well, just in case you need it.

I do not know why the casino is taking so long and has not responded to you for about a week, but you do have the option to use our services and we will see if we can help.