Wazamba Casino – generel debat (side 23)

Okay, mange tak

I need to change my review of this casino.

I received a €40 free bet, wagered it, and made a €70 withdrawal. Since the payout took 7 days, I canceled it and kept playing. I increased the balance to €290 and decided to withdraw. Then I got an email from Wazamba saying that I hadn’t wagered the free bet and that they were canceling my withdrawal. If that were true, my first €70 withdrawal wouldn’t have gone through. Stay away from this casino — I’ll probably never see my money again. Now they are also asking for verification documents, which will likely take another 10 days. Please help.

Hej, flere burde tage sig sammen og anmelde Wazamba Casino, for jeg har også været hos dem mange gange.

Jeg anbefaler, at du gemmer skærmbilleder og alt fra hver samtale.

Og den skal sendes til licensmyndigheden.

Have you confronted the casino with this, though? What did they say?

If you need some help from our complaint team, please follow this link where you can submit your complaint.

Explain everything well, and we will intervene in your case.

Stay away from them. Withdrawal is takin 9days ahaha. And they have "delays" like always

Could you perhaps update us regarding your withdrawal, though?

Does it mean that you got your money after 9 days?

No i am waiting 9 days for withdrawal have not gotten it. Now they froze my accaunt

I submited a report with you so you can help me. Now they closed my acaunt and forfetied all the funds. They do not comunicate with me via email

So, they haven't explained to you why they would block your account?

Could it be due to the fact that they need to check your games or bets, though?

Unfortunately, this time we wouldn't be able to help, because, as I can see, your winnings were accumulated from a sports bet. Right?

We don't have a sports section here, and therefore we don't take sports-related complaints, you know. 🤷‍♀️

Can you please still take me? The problem is not with sport bets is with withdrawal they do not want to give. Can you please take my case?

Unfortunately, the answer is no, because you need to understand that your winnings were from the sports bet. We won't be able to investigate the matter to know if everything was okay with the bet because we have no experts here for sports betting, you know. 🤷‍♀️

Jeg forstår ikke... du betalte mig ikke?

Hej Attila!

Jeg var meget overrasket over dit indlæg. Jeg blev også inviteret af et casino, ikke et ungarsk casino ... aldrig til Wazamba. Min tidligere manager talte dog kun sammen via e-mail. Han var meget flink, venlig og korrekt. Tro mig, hvis det ikke havde været sådan, ville jeg ikke have sagt det 😌 Alle var hjælpsomme i chatten uden undtagelse. Jeg havde mange afbrydelser, men jeg håndterede dem alle roligt og tålmodigt. Nå ... ungarsk, ikke ungarsk ... vi får det aldrig at vide, vel? Du kan læse på forumsider, at det er et registreret casino, ikke et fupnummer. Overførslerne kommer helt sikkert ikke fra Ungarn ...

Ændret hjemmesideadresse...tror du, de har ændret den? Kan det ikke passe, at der, ligesom mange andre steder, allerede er disse falske pengesvindlere, har de gjort det samme ved dette og andre casinoer? Jeg har bemærket med andre casinoer, at hjemmesideadressen altid ændrer sig...man skal altid gå til den officielle side. Nå ja...og hvordan ved vi, hvilken en det er, ikke? Eller er det noget vrøvl? Tror du, jeg tager fejl???

Hello, the user has been banned from this forum as well as his second account, I'm afraid.

May I know the nature of your casino issue, please?

That's amazing. Because I'm trying to expose them. And you know what, I think I know who they are.

Indonesien

Hi, does that mean anything specific? Do you have any questions about this casino? 

Alt i alt var jeg tilfreds med Wazamba, men to ting generede mig meget.

For det første var VIP-managerens svartid ekstremt langsom. Selvom der blev givet VIP-tilbud, var de praktisk talt ubrugelige, fordi manageren var næsten umulig at nå. Derudover er livechatten udelukkende bemandet med bots, der foregiver at være rigtige medarbejdere.

Det værste er dog, at jeg fik min konto slettet og modtog bekræftelse på dette. Tre måneder senere var kontoen pludselig aktiv igen, og jeg blev bombarderet med reklametilbud. Jeg påpegede dette flere gange via e-mail for over en uge siden, hvilket tydeligvis overtrådte vores aftale – den dag i dag har jeg ikke modtaget noget svar.

Hænderne væk!

Thanks for sharing your experience. It seems like it was a bit of a mixed one. On the one hand, you felt the casino was good overall, but there were definitely some things you were not happy with.

From what you described, the slow responses, whether from your VIP manager or from live chat, especially when you ended up dealing with bots, were not a great experience. It also sounds like you were not really able to take advantage of the bonuses.

Regarding your closed account, I do have one question. Did you ask the casino to close your account yourself, or was it the casino that closed it as an administrative decision? You mentioned that they later reopened it and started offering you bonuses again.

You also said they broke an agreement you had with them, which is why I am asking whether you were the one who originally requested the account closure. If so, could you explain what exactly the casino did that you believe violated that agreement?

We may be able to help, depending on the circumstances.