WestCasino – generel debat (side 9)

godt, ikke anderledes, min konto blev verificeret, og alt var fint. Men når det kom til udbetaling, sagde de pludselig, at mine dokumenter, efter uger og måneder, var uklare og i fokus, jeg fulgte mine instruktioner og i forgårs tog jeg 3, 4, 5 billeder og nye, surt og tydeligt. Så hver gang sagde de, at de var uklare og hjørnerne var skåret af?? Undskyld mig, hvad?? Sikke en joke, jeg skrev en aftale til dem på mail, ellers ved de hvordan det går i retten, de sagsøger for et par millimeter, jeg tror 6M, jamen jeg har læst nok at hun næsten er hendes andet hjem i retten. Jeg ville bare foreslå mine 2000 €, der er i udbetalingen. Og en lille del af de 61.000 €, der blev givet ud, da vi nåede til enighed. Jeg ville give dem resten, jeg ville være så dum. Bare for at lukke kapitlet. Nå, der er en klage, og hvis der ikke kommer noget ud af det her, så er det det. Så er jeg nødt til at tage det i retten med et par gode advokater, for med de penge er der mange, der er til det, min advokat i hvert fald. 🤭

Man lærer af sine fejl, der er også nogle, der er retfærdige. Men indtil videre i min erfaring er der to casinoer, hvor jeg altid kan sige fuld 100% hurtig verifikation og udbetaling, jeg havde selv den store oplevelse. 🤭👍😉

Jeg ved, at jeg altid har fået de samme svar med betmaximus Casino som rekord 😁 Westcasino betmaximus Goldwin alle en og samme, dem der trækker de svigagtige.....😉👍

Absolutely gutted for the person on here who is being done out of 62k. I would suggest court. I’m currently having to pay enforcement but have been told there is no physical address.

Casinoguru won’t help. They’re affiliates. Absolutely useless with my complaint. But hopefully this thread stays alive and catches up with west and their group. Maybe a hacker out there might see it and cause them trouble.

Lad os se hvad der sker... ville være taknemmelig for enhver hjælp.

Dejligt at se på, men stadig i det fjerne 😞



Jeg skal rette 61.252.95€ 🥴

Yeah, unfortunately, the live chat is not always aware of such things as complaints and so on. It is fully understandable that they would tell you to contact the casino by email.🤷‍♀️

Is unusual for casino to don't reply at all for more than 1 year and half.

I've sent them letters in mail box as well.

I've tried all possible ways to contact someone from westcasino and they simply refuse any communication

Sorry, but I couldn't find any complaint submitted by you for this casino in our system. 🤷‍♀️

If you believe that you stand on good grounds to file it, do so. Just keep in mind that we really cannot know the outcome of any complaint beforehand. So, our team will surely do whatever they can to get it solved in the best way possible.

I am sorry about your experience, but as I can see, our complaint team worked really hard on your case, but unfortunately you decided to stop responding, so it has to be rejected at the end.

It is very important to fully cooperate with the casino to get the withdrawal. Otherwise, it cannot be delivered.🤷‍♀️

Klager er til stede 😡



Skrevet af Nick!!!!

It depends on the topic, in my opinion. If the casino considers the matter settled already (nomatter your point of view), no one will most likely respond. Not saying this is your case, of course. Additionally, Romi made a good point when she mentioned the chat operator usually doesn't handle more than trivial questions regarding bonuses or account details. It's not their job to lose time dealing with complex situations, so you will end up with an email address in most cases.

Would you kindly use your own words to explain what we should see? What is the issue, please?

They don't reply on any requests that I made, I've asked the gambling history,not received, I've asked to talk about legislative subjects, about the fact they accepted my registration with a blacklisted country id and they fully verified my account and ranked to vip gold 🪙 . after 6 months they blocked my account without clear explanation and refused any communication further on

I think that, as has been said and may indeed be true, if they feel that it is closed from their side and they dealt with it, for example, in the complaint a year ago, then they obviously have nothing more to write about it. If you have written to them recently, and if it is a year old, they probably don't want to go back to it. Of course, I understand that it would be appropriate to at least give some kind of answer to the player and not just leave it at that. But obviously everyone handles the situation differently. 😕

Practically they refuse to answer on something that can change all the Story,they accepted me as a client even when my country was on a blacklisted list from they're terms and conditions!

So the financial team asked me multiple documents to verify my source of income,Id,bank account etc.

After my account was fully verified everything went good till the point I found out that the casino operate illegally in the juristriction and at exactly the same time they blocked my account but they accused me of breaking the terms and conditions.

From that moment nobody reply anymore to emails. They're last answer was that I broke the terms and conditions,but they didn't broke they're own terms and conditions?? Because they allowed me to play for 8 months from a blacklisted country.

It definitely shouldn't happen but I think I already commented on this a few days ago that Branislav has evaluated everything necessary for the case. 

I'm afraid that the casino probably won't even respond if they have been behaving like this for a long time, so I don't know if it will change anything about their decision. Have you tried contacting a gambling authority ?

Ja, sådan er kasinoet. De optager alt, så længe ingen fanger dem, så bliver du blokeret, og så er du booooo-manden. Det er det samme overalt. Når det kommer til udbetaling, finder de de mest latterlige grunde og undskyldninger for ikke at foretage en UDBETALING. Og Guru kan ikke gøre noget ved det, undtagen at fortsætte med den samme gamle historie som kasinoet. Ligesom i et tilfælde, hvor jeg havde et betydeligt beløb på €61.000, læste jeg kun dokumenterne, selvom min konto var verificeret. Og pludselig, da det kom til pengebeløb, var det ikke længere verificeret. Fedt, ikke?? Jeg har allerede fortalt Guru, at på trods af min bekræftelse, blev jeg rippet 10 gange på to dage. Toget har forladt stationen, går på kompromis, fordi jeg ikke accepterede beløbet, der blev givet afkald på, jeg ville have en del af det eller mit indskud tilbage og prøvede at få mine gevinster. Fordi dokumenterne fra kontoen forklarede, at min konto kun kunne foretage betalinger, uanset om det var online eller ved kassen, sendte jeg et link til T&C'erne om, at MasterCard fra gutKarte altid skulle have en saldo på, da det var et forudbetalt kort. Så det nytter ikke, at jeg kræver det. Du kan få det på skrift, hvis du vil. Du er det forkerte sted, det eneste, der vil hjælpe, er et par skærmbilleder af alle de beviser, du kan, og en eller flere advokater.

Med venlig hilsen René

I've contacted mga authority that gave them license and they took under consideration, I've explained everything and as well they refused to answer,they asked me to find a lawyer.

So accepting players from blacklisted countries is accepted by the license Holder.

Online gambling is a huge scam till the end ,my opinion is that nobody should gambe anymore not even 10 euro per month,year !