Wild Robin Casino – generel debat (side 12)

Tomas told me he'd look into it, so I hope it will be taken care of soon. 

Tak. Tomasz var virkelig så hjælpsom, at han slet ikke hjalp. Han forlængede fristen med yderligere 7 dage. Før jeg indgav en klage til dig, studerede jeg præcis den samme sag med Wild Ronin. Casinoguruen hjalp med det samme. Tomas forklarer nu, at casinoet har 30 dage til at få pengene tilbage. Ifølge hvis regler? For i den tidligere sag, som ikke blev håndteret af Tomas, var der ingen sådanne frister. Jeg skal vente til den 3. maj på mine penge, hvorimod jeg indgav klager over mange Ronins den 27. marts. Det er mere end en måned, selv ifølge de regler, han specificerede.

https://casino.guru/complaints/wild-robin-casino-player-s-account-closure-request

I'm trying to help you, but this just puts me in a situation where I have to keep repeating the same thing. Please stick to what I wrote in the complaint; I don't have anything else to say. 

Jeg ved det, og det var absolut ikke min mening at sætte dig i denne situation. Jeg forstår det simpelthen ikke. Hvorfor nogle specialister kan reagere og hjælpe, mens andre ikke kan. Forstå mig også. Jeg har forsøgt at få hjælp siden den 27. marts, og jeg har ikke fået andet end spørgsmålet: "Har casinoet betalt refusionen?" Jeg har indtryk af, at Tomas simpelthen afviser min sag. I går, efter din indgriben, åbnede han en sag, og så blev den forlænget for fjerde gang til den 3. maj. Ingen har engang kontaktet casinoet. Så jeg undskylder for min bitterhed, men efter min mening er fristen blevet forlænget siden den 27. marts, og det er sandsynligvis ikke nyttigt at stille det samme spørgsmål fire gange, når muligheden "løst" er tilgængelig.

We sympathize with you, and I know how you feel—I’ve already said so. Unfortunately, I have no influence over moving this forward any faster; you’ll just have to be patient and wait for Tomáš. That’s the only advice I can give you, since I’ve already asked him about it, and you received the answer that although it has been delayed, I believe this is the last time. Believe me, I’d rather it were faster, but I don’t know what else to do about it.

I hope you understand.

It passed more than month. Still I did not receive the refund. Still Casino guru as well did not turn to Casino.

We're waiting for the casino to reply now. Please hang in there.

i want to give you the update. Sińce 27.03 nothing happened- almost 2 months passed and still my refund was not proceded. I gave 7 times my bank details. Today I received the same message as i received on 27.03 and the proces starter again. Avoid this Casino. They are Scammers.

I see that this still hasn't been resolved. So Igor asked the casino directly why they keep asking the same thing. I hope the casino will clarify this.

Hello have problem with withdraw from WildRobin casino waiting 13 days for withdraw have 3 on row. All respond from support@WildRobin.com ale same respond and chat to. My account have 100% verification and still waiting. Can you help me please

That's a long time, for sure.

May I ask if you have ever withdrawn from there before?

What reason for the delay did the casino give you, actually?

Please submit your complaint here so our team can investigate the whole matter and hopefully help.

Will you try it this way?

God eftermiddag,

Jeg skriver her, fordi jeg har spillet på dette casino i dagevis. Jeg foretog en udbetaling på €5.000 (nå, VIP-manageren gjorde det), og jeg har ventet i over 20 dage. Hver dag (når de svarer) siger de til mig: "Ja, ja, vi arbejder på det..." De finder altid på undskyldninger... og ifølge deres hjemmeside kan overførslen tage op til 7 dage... og jeg ved ikke, hvad jeg skal tænke længere. Jeg føler mig snydt. Kan nogen hjælpe mig?

Mange tak

Hey, we'll definitely try to help you. Do you know why your withdrawal is taking so long? Did the casino give you any specific details beyond just general answers?

But in order for us to help you, you need to file a complaint. That's the most important thing right now. Can you do that?

Godnat,

De fortæller mig ikke noget konkret; VIP-chefen bliver bare ved med at sige, at de håndterer det og lægger pres på afdelingen ... nu har de ikke svaret på mine WhatsApp-beskeder eller e-mails i dagevis. Jeg kan indgive en klage.

Mange tak

If you're not getting anywhere and are just waiting, I'd file a complaint too.

If you get an update, be sure to let me know.