Hej, tak for det hurtige svar. Dette er faktisk den første udbetalingsanmodning, jeg har lavet hos WildRobin, så hvis I råder mig til at indgive en klage, kan I så give mig instruktioner om, hvad jeg skal gøre?
I øjeblikket skal jeg tage den første anmodning på 1500 euro, og derefter lave andre, indtil jeg når op på i alt 5800 euro inklusive de 1500 euro.
Hi, sure thing!
This link allows you to create the complaint 👈👈. Go through the initial submittal form and then describe the situation with your own words. Feel free to copy and paste things you already wrote on the forum, and add anything else you can. Example: Screenshots of your verified account, a screenshot showing the pending withdrawal and so on. Once the summary is reviewed, the "case" will most likely be published. Soon after that my colleagues from the first response team will get in touch with you.
I'll check up on you on Monday, ok?
Okay, det er fint, jeg går i gang med det samme, mange tak.
Hej, jeg kan desværre ikke åbne det link, du har angivet i beskeden. Kan du fortælle mig en anden måde at finde klageafsnittet på? Tak.
Oh, there is no other way, I'm afraid. Those problems are usually related to browsers, addons, cookies and hashes. Please try opening that link using a different browser or in incognito mode; simply put, please try anything adequate to clear all temporary browser files and you may also try this mirror page👈
Let me know whether it helps, please.
Hej Radka,
Jeg har prøvet både Brave og Chrome, selv i inkognitotilstand og med rydning af cache/cookies, men formularen lader mig stadig ikke indsende klagen. Kan I åbne den manuelt for mig? Jeg har vedhæftet en beskrivelse og skærmbilleder.
I see now; it is not that the link does not open, but the submission form is not working, is that so? Can you see something like the word "captcha failed" written on the bottom of the page while submitting the form, please?
Well, if that is the issue, I fear we have to take a more technical approach, becasue the error responses can be inconsistent or unclear.
Instead of a clear "access denied" message, you might see a blank page, failed CAPTCHA, or endless loading. That makes it difficult for us to trace the cause—unless we have more details from you.
To help us investigate the issue, please provide the following to email [email protected]:
Why this matters:
Without these details, we can’t cross-check logs or our security systems to determine whether the issue was on our side or caused by external factors (like flagged IPs, browser settings, or third-party blocks).
Even a short message with a few technical details can help us resolve the issue faster – and make sure others don’t run into the same problem.
Thank you very much for sending us a report. 🙏
Okay, jeg har sendt dig mailen med alt, hvad du bad om
Nå, jeg kiggede på captchaen, jeg kan ikke se den fra klagesiden. Jeg kommer til den grønne "send klage"-knap, og jeg holder den stille. Den sender den ikke. Du sendte mig et link i de første beskeder for at komme ind i klageafsnittet, men den åbner den ikke, så jeg gik direkte til klageafsnittet.
Hello,
I just saw your email, but sadly it seems you put all the information into the subject, not the body; hence, it did not go through.
I apologize, but we cannot process the complaint in that manner; therefore, please resend the information I requested via email, ensuring to include everything, such as screenshots with visible URLs, in the body of the email.
Thank you very much. I already informed the tech guys; we just need all the details to look into it.
Mange tak, jeg gør det med det samme, og vi holder dig opdateret senere.
Jeg har sendt dig e-mailen med emnet, og nedenfor er en beskrivelse af, hvad der skete, med nogle skærmbilleder. Hvis du har brug for yderligere oplysninger, så lad mig det vide, så sender jeg den videre. Mange tak.
Hej, jeg har sendt e-mailen med klagen. Ifølge dine instruktioner kan jeg se, om du har modtaget alt. Tak.
Jeg afventer feedback
Please no, I did not ask for a complaint per email. I can't set it up for you. I'm trying to send a technical report to my colleagues so they can resolve the submitting issue; hence, I'm still waiting for this:
"To help us investigate the issue, please provide the following to email [email protected]:
The exact time the issue occurred (with time zone, if possible)
The specific link or page you were trying to access
Your IP address at that time (you can find it at whatismyip.com)
Whether you were using a VPN, proxy, or anonymizing service
Your approximate location (country is enough)
Any error message or behavior you experienced, preferably in form of a screenshot (e.g. blank page, CAPTCHA not loading, redirect, etc.)
Your device and browser (e.g. Windows + Chrome, iPhone + Safari, etc.)"
provided per email. Thank you.
Ok thanks a lot
Ok perfekt, jeg får alle oplysningerne
Jeg sendte alt via e-mail, angående captchaen ville jeg gerne rapportere, at den ikke var til stede på siden. Tak.
Hello,
Thank you; I replied yesterday after showing it to our tech team. I am currently awaiting the text I mentioned. Thank you in advance. 🙏
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