Wildsino Casino – generel debat (side 6)

Her er det svar, jeg modtog, da jeg bad om en spillegrænse på min konto, samt et svar på mit spørgsmål om, hvorfor de har brug for information om min norske bank:

Boryana (Wildsino)

27. marts 2025, 13:53 EET

Hej Wenche,

Tak fordi du tog kontakt. Jeg forstår din situation og vil gerne hjælpe dig bedst muligt.

Med hensyn til manuelle tilbagetrækninger kan disse desværre ikke foretages til Revolut, da systemet ikke tillader denne proces. Du kan selv anmode Revolut om hævninger via systemet, og jeg sender dem naturligvis til betalingsafdelingen, så de bliver prioriteret.

Hvis du ønsker en manuel hævning, er vi kun tilgængelige til at gøre dette til en norsk bankkonto eller via krypto. For at oprette en manuel hævning til en norsk bankkonto har vi brug for følgende oplysninger:

IBAN

BIC/SWIFT

Bankens navn

Kontoejerens navn

Så vi behøver ikke et kontoudtog - kun disse detaljer. Hvis du ikke ønsker at dele disse oplysninger, forstår jeg det fuldstændig, og jeg sender dine hævninger, så de bliver prioriteret.

Med hensyn til dit spørgsmål om en midlertidig pause, kan din konto blive sat på pause, indtil alle dine udbetalinger er blevet udbetalt. Fortæl mig venligst, hvis du ønsker dette, men bemærk venligst, at du ikke vil have adgang til din konto i denne periode.

Fortæl mig venligst, hvordan du vil gå videre, så hjælper jeg dig hurtigst muligt.

Hav en god dag!

Venlig hilsen,

Boryana

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Så uden adgang til min konto kan jeg heller ikke anmode om en hævning, så det var den hjælp de kunne give mig 🙂

So, you are not able to request the withdrawal of the whole amount, and that means that if you paused the account, as they said, you won't be able to request the next one. Right?

That is not helpful at all, for sure. 🤷‍♀️

Good evening, I would like to start mentioning that a have a gambling addiction which has resulted in me losing a lot of money. I am mentioning that because on 31 October 2024 I requested my account to be deleted sending Wildsino Customer support an email as per process. The accounts deletion was confirmed on their side and the account was blocked. After a couple of months (and without me requesting it )my account was reactivated and I stated receiving promo emails. As a result I started gambling again. After losing a lot of money once again I requested once more my account to be deleted on the 27 May 2025. I confirmed my decision as requested but the account was not blocked after 2 days. The result was that I lost even more money. I would like to know if this is legal. I would also like to mention that I have requested from the casino a total refund of all my deposits made after my first deletion! Sorry for the long post. I am at your disposal and I have kept all the emails sent with the various requests.

Hello, I'm sorry to see you struggling. Don't worry about longer posts at all 🙂.

I believe I understood most of the situation described, yet I just would like to know how exactly you asked the casino to close or delete your account.

Did you clearly mention your gambling condition, please? For example, a casino will handle a standard account deletion request very differently than a self-exclusion request due to gambling addiction.

The post did not mention self-exclusion at all, yet it is critical to know the exact request form and content.

I followed their standard request as per process. Send an email to their cs since there is no option to self exclude on their website and their chat support always redirects you to request deletion via email. I have forwarded the various communications via email to you. As you can see I clearly state I am facing gambling issues.

In that case I would expect a far better response. I'm convinced it all became clearer after Petronela reviewed the relevant communication provided in the complaint.

Don't worry, even if it may take some time, she will explain everything to you.

Jeg udbetalte penge på dette casino uden problemer.

Hej, Wildsino casino vil heller ikke udbetale til mig. Jeg indsendte min udbetalingsanmodning den 15. maj, men den blev ikke godkendt. Hvad skal jeg gøre?

De beder ikke om KYC-verifikation, men jeg sendte dem dokumentet via e-mail, og de siger, at alt er fint med betalingen, lad mig vente.

Hi, from what I've seen, the casino has a pretty poor safety rating.

In any case, if the casino doesn't need anything and you just have to wait, that's what I would do. On the other hand, we give casinos 14 days to pay out the player, so based on what you’re saying, you’re already past that point.

I’d probably file a complaint and keep it on hold in case the casino doesn’t pay.

Here’s the link. 👈

What do you say?

Tak, jeg har indgivet en klage.

Hello, that's a good step, I'd say. Let's see what our colleagues are about to find when the complaint reaches the proper stage. Maybe it won't even go that far.

Let's wait and see.