Winna Casino – generel debat (side 15)

Hello, we don't usually allow Tg links here. It is stated in the rules; however, since it appears that players may be interested, I will put it this way.

Just please, do not post any others. Thank you for your cooperation.

Hej, jeg finder det uretfærdigt, hr. Igor, at du har afvist min klage, fordi jeg sendte nye oplysninger om Winna Casino. Jeg synes, du afviser alle Winna-klager. Min klage har været i gang i tre uger, og de bliver ved med at stille de samme spørgsmål. Du er hård mod nogle casinoer og beskytter andre. Faktisk prøver de ikke rigtig at lytte til mig. Du er uretfærdig; du har bevist over for mig, at du beskytter Winna Casino, fordi denne klage har været i gang i næsten to måneder.

De nye beskeder, jeg informerede hr. Igor om, var samtalen med casinoet dateret 9. april. Casinoet tilbød mig 200 euro. Jeg sendte hr. Igor de nye oplysninger om denne sag, og klagen er afsluttet. Desuden var denne afvisning uberettiget. Jeg vil rapportere, hvordan hr. Igor behandlede mig i denne sag, som har stået på i næsten to måneder med de samme spørgsmål.

Desuden har hr. Igor ignoreret min klage helt fra starten, på trods af beviser for, at jeg nævnte mine spilleproblemer! I er meget strenge med nogle casinoer, men med Winamax har I lukket øjnene for dette meget vigtige problem, som hr. Igor aldrig nævnte i klagen; jeg vil endda sige, at han ignorerede det. Så hvorfor straffer I andre casinoer for dette emne?

Jeg er sikker på, at historien om spilleren med 600.000 siger meget om dig og den klage, du lukkede. Casino Guru beskytter mange casinoer, da I straffer velrenommerede casinoer. I betragtning af dine uløste klager og for at bevare dit omdømme og de tjenester, casinoerne giver dig, lytter I ikke længere til spillerne.

Hr. Igor lukkede en klage over nye oplysninger. Pludselig sendte casinoet mig tonsvis af beskeder. Jeg svarede hr. Igor om beskeder fra Winnak vedrørende en refusion, og hr. Igor svarede et par minutter senere uden engang at læse de nye oplysninger. Hans mål var tydeligvis aldrig at lytte til mig. Han er altid bekymret for Winnak. Jeg får indtryk af, at Igor og Winnak var hans eneste mål! At lukke klagen så hurtigt beviser, at Igor ventede på dette! Hvis hr. Igor havde nævnt mine spilleproblemer, ville det have været meget hurtigere. I stedet foretrak han at blive ved med at bede om de samme svar hver uge for at forsvare Winnak!

Hello, sadly the complaint was closed because of the unbearable number of emails or messages sent to the resolver. I just want to say that I understand how you probably feel, but the complaint requires time and patience, and players truly need to respect and cooperate. I'm sorry.

Hej fru Radka, jeg forstår ikke ordet "respekt" i denne sag, fordi hr. Igor aldrig nævnte de vigtigste punkter i mine spilleproblemer! Han afsluttede min klage med nye oplysninger, ligesom du gør med andre angående Winna. Jeg tror oprigtigt, at Igor ikke tog de vigtige detaljer i betragtning. Desuden er du meget streng med nogle casinoer og meget lempelig med andre!

Jeg vil fortsætte med at hjælpe spillere med at indgive klager over dette casino, og jeg vil nævne Casino Guru. Jeg håber, at deres klager aldrig bliver behandlet på samme måde, som du behandlede mig. Pas venligst på dine spillere og forsvar dem retfærdigt. Hav en god dag, fru Radka.

Well, I understand you feel dissapointed, but since the matter of closure was more than once explained to you, putting it into relation with any other complaint is not objective at all.

Of course, your complaint was closed without taking further "details" into consideration because the mediator has been flooded with all your responses. The complaint was not closed because the mediator "decided" that the casino was right, but because he could not work with you like this anymore.

The only thing required from complaining players is cooperation, nothing less.

I wish you understood that earlier. 🙏

Have a good day too.

Hej fru Radka, din kollega var urimelig, og jeg synes, det passede hende! Jeg vil ikke gentage det samme. Jeg håber, at andre spillere vil blive behandlet retfærdigt i forhold til Winna. Hav en god dag.

I am a player at Winna bookmaker. I made a deposit and placed only 4 bets (screenshots attached https://prnt.sc/wBTIa1Dy8FTs). After the very first partial withdrawal, my account was sent for review.

After 5 days of waiting, my access to sports betting was restricted, but—remarkably—I was still allowed to continue playing in the casino. In order to withdraw the remaining funds, the bookmaker required me to complete full verification (KYC). I provided all requested documents and successfully passed the verification.

Result:

After my identity was confirmed, Winna bookmaker voided all of my profits, allowing me to withdraw only the amount of my initial deposit. The deduction was explained as "fraudulent betting," however:

I did not receive any specific explanation of what exactly constituted the alleged "fraud."

The bookmaker does not seem to have an issue with my account, since I am still allowed to play in the casino.

My documents were accepted, and multi-accounting or identity falsification has been ruled out.

Evidence (screenshots):

Screenshot of the history of the 4 bets https://prnt.sc/wBTIa1Dy8FTs

Screenshot of the chat where they state that sports betting is prohibited but casino access remains available https://prnt.sc/FjyPP8bA4qZc

Screenshot of the notification about the cancellation of winnings https://prnt.sc/0OrtVn59ldWV

Claim:

I am an honest player. I consider the actions of Winna bookmaker to be an unjustified confiscation of my funds. I demand that my winnings be restored to my balance and that I be allowed to withdraw them.

Hello, I'm sorry to say this, but those casino threads and casino reviews are not accustomed to sports betting-related content. Therefore, I guess it would be best to create your own thread in the sports betting section of the forum and, for later purposes, find a website focusing sportsbetting. The way I understand it, askgamblers do some sort of SB complaint; maybe also their ratings somehow work with SB branches.

Hej, jeg er i øjeblikket den seneste klage mod Winna, og jeg forstår ikke, hvorfor I konstant beder spillere om bevis for deres spilleproblemer, især da spilleren kan bevise sin selvudelukkelse! Til jeres orientering har jeg selv givet disse oplysninger i min klage, som I ignorerede under min mægling. Casino Guru har en politik, der kun passer til dem. Winna må betale jer godt...

Hello Rebecca85,

Just as was mentioned in the complaint and also in this thread: your complaint was not rejected because you raised responsible gambling concerns or because you requested a refund.

The complaint was rejected because, despite previous warnings, the communication repeatedly became excessive and unmanageable across the complaint thread and direct email contact, which prevented the mediation process from continuing effectively.

We also want to note that the merits of the case were reviewed separately from your behavior. These are two different matters.

We understand that you disagree with the outcome, but repeated accusations that Casino Guru is being paid by casinos are false and unhelpful.

Further duplicate or disruptive posts on the same matter may be removed.

Hej fru Radka, min sag er lukket!! Det ville være godt at få taget hånd om spillerens klage, hvilket jeg synes er meget vigtigt, fordi Winamax opfører sig uansvarligt i forhold til ansvarligt spil!

Hello,

this thread is about Winna Casino, which led me to this particular complaint. Generally speaking, if there is another issue at hand, please lodge another complaint request; my colleagues will review it, of course. Thank you.

Tak, fru Radka. Jeg ved udmærket godt, at opslaget handler om Winna. Desværre har jeg ikke noget arbejde at give til dine kolleger, og heldigvis! Fokuser på Winnas nye klager. Jeg ønsker dig en dejlig dag med dette smukke solskin.

Hello, no problem, just remember where you wrote on the forum, please. Just to be precise, you mentioned that "Winamax is acting in an irresponsible manner towards responsible gaming"; that's why I suggested the complaint. Winna compalint has been closed.

Hello there,

I signed up to Winna months ago, played there a lot, and eventually reached Gold VIP status. I was down nearly 10k when my account got closed.

The day it all happened, last Friday, they released both the monthly and weekly bonuses together. I didn’t have any balance in my account, and I received around 380 USDT. I placed some bets until I got up to around 875 USDT, then requested a withdrawal.

All my withdrawals had always been instant before, but this time they told me I had to wait. After 1–2 hours, seeing that it still hadn’t been processed, I cancelled it and submitted a smaller 300 USDT withdrawal, which was processed.

Then I submitted another 300 USDT withdrawal and kept placing some bets. This second 300 USDT withdrawal was declined, but this time the money wasn’t returned to my balance. I made another 100 USDT withdrawal request, and the same thing happened: declined, and the money was never returned to me.

At that point, I still had 300 USDT in my balance, and they removed that too. In total, between the declined withdrawals and the confiscated balance, they owe me around 700 USDT, actually a few dollars more than that.

Here you can see the withdrawal section:

It felt really strange, so I contacted their support and they told me their team would review this "technical error". Of course, there was no technical error.

From that moment on, they banned me from the chat. My messages still appeared as delivered on my end, but other users couldn’t see them. Basically, they silenced me so I couldn’t tell people what was happening.  (left my chat logged in, right winna.com real chat in incognito mode). Their previously fast support suddenly became unresponsive and slow, taking ages to reply. At that point, I knew where this was going.

This is the message they sent me the next day:

> "Hi there! I am so sorry fr the delay. I just got an update from our team. Please note that your account was closed and also the funds were removed as per management decision and cannot be reopened. This is final decision by them."

No further explanation. Just "haha, we took your money, fuck you."

Before anyone asks, all my bets that day were on liquid, or almost liquid, markets. Nothing weird happened, and those winnings were completely legit. If you don’t want me in your casino, that’s perfectly fine. Just pay me my money, close my account, and say goodbye. But not this way. Not with me.

Of course, I’ve already consulted a local lawyer I know, who also has a connection with a colleague in Costa Rica, and I’ve sent them a formal complaint following their own guidelines. In two days, we’ll start contacting my local gambling authority, their license holder in Canada, and begin legal proceedings in Costa Rica, while I share my story on every forum, review portal, and eventually on several websites we plan to create and promote.

If anyone needs more information or screenshots, I have the full chat history, all my deposits and withdrawals, and everything else related to my account.

I saw they threatened other users who complained with legal action. Well, IDGAF. That won’t work with me, since I have both the money and the time to deal with you.

And as a final recommendation: if you care about your money, stay away from these scammers.

Best regards, forum!