Upon reading another dose of posts, I just want to clarify one point—Safety Index is solely about casino rules and casino features. That means issues related to sports betting are not within our reach, so if anyone looks for sports betting sites based on the Casino Safety Index, I recommend switching to a website focused on sportsbetting instead. We do not get involved by any means with sports books and their terms or practices.
Thank you for your understanding.
A very clear promotion where the casino randomly chooses to grant a withdrawal among all users with x3.
I don't understand the difficulty in understanding the rules, and yet I see a casino that unlocks accounts from withdrawals and clarifies matters in record time. (I would like to remind you that you defended Roobet, which closed my account with a real balance of about 6,000, and despite my clear proof of deposits and the casino's lack of care, you closed my dispute in favor of roobet. This is shameful. It would be nice to reopen it and get to the bottom of it, since they pocketed my deposit. Don't you think?)
Oh, I see. Thank you.
Sadly, when it comes to complaints, my work ends with the forum, so I'm at a loss for what to say about your Roobet complaint. I have never been involved in the process. Please give the reopen request a try if you can contradict the decision my colleagues made. I'm afraid I have little more to add.
An unjustified complaint does not mean defending the casino; it means an inability to see things from your perspective, I'd say. Cashbacks are still a form of bonuses, not real money deposited by the player; I bet those factors may have played a role too. Though I'm not sure whether this was what you meant.
If you disagree with the outcome, I have no way of inspecting it for you, and I have no access to documents provided through the complaints at all. My colleague from the complaintm Team addresses all matters related to complaints. I wish I could repay you for your contribution to the forum, but I have no way.
It's not just cash back, I have a deposit with proof that was never used due to the closure,
Thanks anyway, I will definitely reopen
I'm sorry, but I'm not that familiar with details; hence, I really think you should try to explain that through the reopen request. I mean, I understand the words "never used deposit," but I have no idea what it means in the context of the complaint.
Thinking about the situation over again, I could only ask the resolver to explain the case to me. If I may be honest, I think it won't be of any use to you.
Hey, I would appreciate if we would move discussions about other casinos to the respective page 🙂
Hi, I get your point, but only two posts, not to mention that the player was very helpful in this thread. Shall we agree on that? 🙏 I could also say that sports betting content is not very appropriate in casino thread. 🙂
However, I suppose we both believe that cleaning it up is impossible.
You cannot possibly know what was in that user’s account — Winna Casino is clearly lying. I personally had an account, provided my ID, and still, about a month ago, my account was suddenly deactivated while there were funds left in it. Since then, I have been completely locked out — I can’t log in, I can’t send messages, nothing.
This is not a misunderstanding, this is outright fraud. Winna Casino is deliberately stealing from players. I am not the only one — there are many other users whose accounts were blocked in exactly the same way, with their money stolen and endless excuses given.
If Casino Guru continues to defend such practices instead of exposing them, it shows you are standing with scammers rather than with the players. That destroys your credibility and makes you part of the problem.
I deeply regret trusting Winna Casino and depositing my money there. After spending a considerable amount of time and finally achieving a win on slots, the casino refused to pay me and instead blocked my account. This behavior is clear evidence of fraud and theft. The casino’s only objective seems to be taking money from players and then suspending their accounts.
No legitimate casino should ever block a player without a valid reason. However, Winna Casino first blocks users from contacting support and then completely deactivates their accounts. This practice is not only unfair but also disgraceful, and it clearly constitutes fraudulent activity.
I am currently in the process of creating a forum to collect evidence, complaints, and testimonies from other players who have faced similar issues with Winna. By gathering this information, I will pursue a strong legal complaint against the casino for its fraudulent practices.
I am extremely concerned not only for myself but also for other players who have lost their funds due to Winna’s actions. For instance, one user deposited $375, never made a single withdrawal, and yet their account was blocked without explanation. This is further proof that Winna Casino systematically steals from its users. Immediate action must be taken to stop this fraudulent operation.
My dear friend, I completely understand you because I’ve experienced the same with Winna myself, and you are absolutely right. So far, they have blocked many users’ accounts without any reason and refused to pay their funds. What’s even more outrageous is that Casino Guru seems to support them, despite Winna being a blatant scam. Some messages clearly prove this, and your posts, along with those of other users who exposed the truth, have been deleted by Casino Guru to prevent anyone from seeing them. This is not just unfair—it’s utterly unacceptable.
You cannot possibly know what was in that user’s account — Winna Casino is clearly lying. I personally had an account, provided my ID, and still, about a month ago, my account was suddenly deactivated while there were funds left in it. Since then, I have been completely locked out — I can’t log in, I can’t send messages, nothing.
This is not a misunderstanding, this is outright fraud. Winna Casino is deliberately stealing from players. I am not the only one — there are many other users whose accounts were blocked in exactly the same way, with their money stolen and endless excuses given.
If Casino Guru continues to defend such practices instead of exposing them, it shows you are standing with scammers rather than with the players. That destroys your credibility and makes you part of the problem.
I hear you. But again: if you believe the casino wrongfully blocked your account while funds were still there, the right way forward is to file a proper complaint with all available proof. That’s the only way for us to investigate and potentially help.
What you are doing here on the forum is not providing evidence but making accusations. Without proof, these cannot be accepted as facts. I’m not saying your situation didn’t happen. I’m saying that for it to be handled fairly, you need to show something verifiable.
If you choose not to do that, continuing this conversation here has no value. The forum is a place for respectful discussion, not for repeating accusations without evidence.
I already provided my ID, and Winna knows exactly who I am. My account was blocked without warning right after I won, and now I cannot even log in. That is clear evidence of fraud.
Instead of helping victims like me, Casino Guru defends Winna, deletes posts, and even bans users who speak the truth. This is not neutrality this is siding with scammers.
Check Trustpilot: many players had the same experience. I am not alone. Winna blocks accounts, takes deposits, and never pays out. By protecting them, you are helping fraud continue.
I have already provided my ID, and Winna knows very well who I am. Yet you still choose to defend them. How can you justify this? A player trusts a casino, makes deposits, and after finally winning, their account gets blocked without any warning or notice. This is exactly what happened to me — my account was deactivated without my knowledge, and now I cannot even log in.
Tell me, if your own account at Winna were suddenly locked out like this, how would you access it? How would you prove anything if you cannot even enter your account? Instead of collaborating with Winna Casino and ignoring affected players, you should focus on justice and fairness.
You even banned another user for exposing the truth about Winna. His posts and evidence were visible, but you deleted some of them so that others could not see. This clearly shows that you are standing with a fraudulent casino instead of supporting the community.
I never imagined Casino Guru would act with such unfairness and bias — silencing users and deleting posts just to protect a scam casino. This is not neutrality; this is cooperation with scammers, thieves, and cheaters.
If you doubt my words, just go read the reviews on Trustpilot. You will see that I am not the only one. Many players had their accounts blocked without reason and their money stolen. That is the reality you are trying to h
ide.
Well,... Let’s be clear: just because you gave your ID and the casino knows who you are, that doesn’t automatically prove fraud. Casinos can block accounts under their rules, for security checks, or for KYC/AML reasons, even if you already submitted documents.
The fact that your account was blocked right after a win doesn’t by itself prove anything shady. To show fraud, you’d need something verifiable, like messages, screenshots, or emails—something concrete. Without that, it’s just claims.
Saying that Casino Guru is defending Winna or deleting posts to cover up fraud doesn’t hold water without real examples. Posts get moderated for rule violations, not to protect casinos.
Citing other players or Trustpilot reviews is not proof either. Frustrated players share their stories, but that’s not the same as verifiable evidence.
The key point here is that you still haven’t shown anything concrete, so we’re just going in circles about something only you can claim. That’s why it makes no sense to say we are defending a scam. We literally don’t know if your claims are true. I get that it "sucks" your winnings weren’t paid, and I understand why you’re frustrated, but frustration alone doesn’t equal proof. Who’s right or wrong isn’t decided by what one side believes.
Instead of a standard % of house edge as affiliate commissions, Winna pays out a static value for each vip level a player reaches. This was marketed as transparent and fair to begin with.
They have abruptly, with absolutely 0 communication, notice or information, halved affiliate commissions. Support can’t even tell me when they made this change ??
Its pretty obscene that Winna believes it’s acceptable to just HALVE the affiliate commissions we were promised to begin with.
What does winna have to say about this ? Can you provide literally any context or information about literally HALVING affiliate payouts, in what way this is fair to people who brought players over before, or how you have done this in a way which is at all fair or transparent.
LITERALLY JUST POST A DATE THE CHANGE WAS MADE AT THE BARE MINIMUM LMFAO
I get if you wanna do it for new signups, but to halve the commissions for existing players, after listing your static payouts as transparent and fair (the rate was already average when factoring in the 1/4 wager on originals).
And then to have 0 information or anything, i just login to see the affiliate rewards we are paid for each level are now half. It’s pretty obscene and egregious lmfao.
Hey, I'm not sure if that information is helpful, but have you consulted the official affiliate forum called GPWA?
I believe you should post this on GPWA forum that is dedicated to affiliates specifically.
(Apologies for interrupting.)
hi, that website doesn’t really provide any information on Winna.
I just think it’s laughable that a casino trying to compete on a big stage, blatantly fucks their affiliates, halving their payment; and then just sweeping the change to their commissions under the rug by providing absolutely 0 communication at all whatsoever; and having absolutely nothing posted about the change anywhere.
The Affiliate payments are also classified as ‘profit’ (i.e. if i get $500 in affiliate commissions; withdraw it, deposit and lose $500 of my money later, they’ll say i’m not in losses. Affiliate commissions should be separate to profit in my opinion, considering it’s money i EARNT - earnings which have since been absolutely smited to pennies now lmfao)
Hi, I understand your frustration regarding affiliate commissions. However, this forum is reserved for player-related issues, not affiliate or business disputes. Discussions about affiliate payments and commission structures are beyond the scope of this platform, and we’re not able to provide support or mediation on such matters.
You might find more relevant feedback and support on dedicated affiliate forums or networks, where similar topics are discussed in detail. Hence GPWA...
You are missing the whole point. I had no knowledge or warning that Winna would block me right after winning. My account was completely deactivated without notice, and I lost all access. I have emailed them, but I am certain they will never respond — and now I’m sharing the evidence with you. Even here, they are ignoring me and trying to cover it up by lying that I "never had an account."
Let’s be clear: Winna Casino itself publicly advertises that KYC is not mandatory. If verification was truly required, why don’t they demand it before accepting deposits? The truth is obvious: they happily take players’ money, but the moment someone wins or tries to withdraw, they block the account and hide behind excuses.
This is not just a bad experience — it’s deliberate fraud. Any fair platform should stand with the players, not with casinos that cheat and silence their users. I ask you honestly: would you deposit your own money into a casino that operates this way?
The change went into affect 2 weeks ago. It was done because we are fundamentally restructuring our affiliate system and launching a big revamp soon.
Other big competitors like Stake or Shuffle offer a 10% Wager share while our program gave back about 50% before the halving and is still much more competitive with around 25% wager share than basically every other crypto casino out there. Also, as mentioned we will launch affiliate 2.0 soon with a lot of cool new features.
If you have any more questions feel free to reach out directly to me at bennett@winna.com to discuss the situation.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
