2 år siden
Hvis du vil diskutere noget i relation til Wisho Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Wisho Casino – generel debat
2 år siden
Hej, jeg hedder Jonny
Jeg har problemer med wishocasino.com Jeg har mine penge med dem på spillekonto, de stoppede mit kontospil indtil de bekræftede mig, jeg sendte alt, hvad de skulle bruge, men stadig kræver de mere og mere, hvad er de penge, jeg har, og hvorfra, og de vil have papir på alt, det er første gang jeg oplever sådan en situation at jeg har spillet på mange mange casinoer, de kan lukke min konto hvis de vil, bare at de sender mine penge tilbage
Jeg håber, du kan hjælpe mig med dette
min e-mail registreret hos wishocasino er
mvh Jonny
Redigeret af
Radka 2 år siden
Årsag:
personal information
Automatisk oversættelse:
2
2 år siden
Hello Jonny,
I advise you to through all communication with this casino and make sure you have already sent them all the requested documents. Asking why they need so many documents will not get you anywhere, I'm afraid. Make sure you provide all documents in the requested format. If you need further help, ask the live chat, they are there to support you. There must be some reason behind your issue, so you just have to find it out and provide a proper document.
If you still struggle I would suggest submitting a complaint.
2 år siden
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
1
2 år siden
Frankly, I can't answer your question directly, I'd say that it would depend on the whole situation. But I find it unusual.
I'm sure you ask about the reason, right? What did they tell you, please?
2 år siden
hi i have sent all the documents they asked for in the beginning. They asked for 3 months of transactions and also asked that I report my private transactions. I did this and now they require new documents and my transactions for the last 12 months. Do they have the right to claim my transactions 12 months back? They write that they need to see my transactics 12 months back.
2 år siden
Dear Jonny,
please use this forum thread for communication, you are not supposed to answer the email notification as you do now 🙂.
I'd suggest you submit a complaint so our dedicated team can examine the situation and help you eventually.
Just click this link and proceed: https://casino.guru/complaints/create
1
2 år siden
nøjagtig det samme problem, de gjorde ikke dette selv i begyndelsen. De lod mig tabe en masse penge, først da de blokerede min konto midt i alt det lort. Bluff site. Bør ikke have lov til at drive kasinoet.
Automatisk oversættelse:
2 år siden
This is fake site. Dont play on it. They ask for more and more documents even after you have proved where the money came from. They just want to keep your money.
Any person who has experince in kyc and AML know that this is not how to do this.
2 år siden
I've already seen different casinos licensed in Estonia and I believe the KYC process was quite time-consuming. As far as I can see, most of complaints submitted against the casino were resolved so I still believe this should be a decent casino. If you have issues with them, you should consider submitting a complaint on our website. This might help you to resolve it.
2 år siden
Hej,
Jeg vil bare vide, om du har dine penge? Var du nødt til at anmelde dem for det?
kan du svare er du venlig
michael G
Automatisk oversættelse:
2 år siden
Hello,
I do not think so. 🙁
Just check the complaint here:
2 år siden
Hej jeg har ikke modtaget mine penge endnu, har du samme problem?
Automatisk oversættelse:
2
2 år siden
Hello,
for how long have you been waiting, please? According to your complaint, I think it's due to the fact, that your account has not been verified yet.
2 år siden
hej fra 03-06-2022
Automatisk oversættelse:
2 år siden
ikke modtaget mine penge. Indsendt arbejdsattest og udtræk fra min konto etc. Utrolig dårlig behandling. Dem, der er ligeglade med, om de tager mine penge. De har virkelig 0% interesse i at hjælpe mig. Idioter!!!!!
Automatisk oversættelse:
2
2 år siden
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
1
2 år siden
Hej,
som jeg forstår rigtigt at de har godkendt din hævning for penge, men de betaler ikke dine penge?
Automatisk oversættelse:
2 år siden
i waited 2-3 days. My account is verified. The problem is that they did this after i already lost 2500 euro and then i had like 1100 euro left in my account and they just closed me out. I gave them more documents then they actually need to verify payments, source of money etc. If you are custom to gambling you know how KYC and AML is done. This is just robery.
One of the answers was like this. "Well we are based in Estonia we do as we want". Not so serious.
2 år siden
Hello,
I can see you have already submitted the complaint - good.
So what was the reason for blocking your account, please? Did you get a statement from the casino?
Share some screenshots or emails, it could be useful.
