Wizebets Casino – generel debat (side 4)

Hej jeg gjorde det direkte fra min konto og indtil videre intet ....hverken på casino saldo eller på bankkontoen sender jeg mails og de svarer automatisk 😔

Hej, jeg gjorde det direkte fra min bankkonto og indtil videre er der intet, hverken på saldoen eller på bankkontoen ☹️

Det samme er sket for mig, og jeg fik at vide, at det kunne tage op til 48 timer (arbejdsdage). Hvis du ikke har modtaget din indbetaling efter denne periode, så send en e-mail med betalingsoplysningerne og betalingsbevis og kontakt supportchatten. Jeg anbefaler personligt at bruge Skrill til at indbetale og hæve på kasinoer. Jeg finder det altid hurtigere og næsten uden problemer! Jeg håber det lykkes dig at løse dette indbetalingsproblem!

Godmorgen, det er aldrig sket for mig, og indtil videre er der intet på kasinoet eller på kontosaldoen. Jeg har allerede sendt kvitteringen til dem og de ignorerer den bare og siger at min bank ikke har betalt den og det er løgn..😔

Hvad hvis du forsøgte at kontakte virksomheden, der behandlede overførslen? Jeg forestiller mig, at der er en mellemmand.

Well, if they don't get paid, maybe they have nothing to say to you yet. So when you look at your bank statement, the deposit is already taken from your account and therefore the payment has been transferred without any problems, yes? I guess you will have to wait it out and if nothing happens I would contact the casino and show them the proof from the bank statement that the deposit has been transferred.

Hej, jeg har allerede sendt det, og de siger, at det er min banks problem, det er løgn. Jeg har betalingsbeviset for, at jeg allerede har sendt dem. De er alle løgnere, indtil videre er der intet på casinoets saldo eller på bankkontoen 😔

Hej, jeg har allerede været i banken, jeg har allerede sendt betalingsbeviset, og de siger stadig, at det var min bank, der ikke foretog betalingen, det er løgn, jeg har beviset, og jeg har allerede sendte det til dem, de ignorerer mig bare, de er ligeglade, de er tyve, jeg har allerede sendt mere end 20 e-mails og intet andet end automatiske svar, der siger, at det er min banks skyld, og jeg har bevis...alligevel, jeg ved ikke hvad jeg skal gøre mere, jeg ville ønske de ville løse situationen men jeg kan se at de ikke kommer til at gøre noget og det er sådan de kommer til at snyde deres kunder 😔

Unfortunately, this is a complicated process and you often need to contact the payment provider. But if you have done so and everything is fine on your side, then you will probably just have to wait. It might be good to know if the casino also has a third party provider through which it processes the money and therefore if they can start the investigation. But that's just a thought and based on how the casino communicates with you, it might not be that easy.

Deposit made. Funds approved and sent.

Has not shown up in the casino. It was crpyto so very easy to see on their end.

They havent added it. Closed chat and said wait for an email.

I see other complaint like this on here too.

lower rating pls.

As you already know, it does not work like this. Please submit the complaint instead. 🙏 Then the other Team will decide the final effect. Perhaps this guide about how we rate casinos will help in the future:

https://casino.guru/our-casino-reviews

Posting such posts on the forum has no such effect. It's just me and my two colleagues here.

Thank you.

I post on the thread/forum so other players can read and see this.

I do not need to file a complaint yet. I give it 24 hours or so. If not solved then I will. I dont want to flood complaints and not give the casino time. You guys have enough complaints on your hands.

I am patient.

Ok, In that case I really do not get the

"I see other complaint like this on here too.

lower rating pls." definitely not for players, I guess. 🙂

In any case, I hope they manage to resolve it.

yes when they are issues especially with payment and odd behavior I suggested lowering the rating. Your guys rating casino too high have caused a lot of issues.

Me alone, i signed up with ybets because you had a 9.1 rating which mean impeccable and one of the best casinos around. I am now waiting 45 days for payment as are dozens of others

I was fairly newish to casinoguru and all the ins and outs. i just browed before and posted a complaint so I trusted the high rating

When you lower or give a proper rating, it makes a player do more research into why. So yes it is for the player. Who else is the rating for?

i see others complainiing of the exact issue im having. So if it is a history there should be some type of warning or something is all. i would have avoided this casino but now i have to fight with them and spend time and energy on getting my deposit that disappeared.

Hi again,

At this point, we’re talking about Wizebets Casino, and I still don’t know what exactly happened in your case. You haven’t filed a complaint, so asking for changes to the Safety Index or expecting some direct action doesn’t really make sense.

We’ve been over this problem already. You were informed that the complaint process is essential if something went wrong. Without a verified case, we can’t adjust ratings just because someone says they should be lower.

Also, this thread is about one casino only. If you want to discuss issues with other casinos you mentioned, please use the appropriate forum thread or file a complaint there as well, as long as it’s within the 6-month timeframe. 🙏

I get that you’re frustrated, but continuing this back-and-forth without any concrete steps won't help. If you do want to move things forward, you already know what to do.

Hi I did file a complaint. You guys told me to wait 30 days which is very weird.

Crypto deposits cannot be screwed up.

I provided them with the deposit proof, transaction number and proof it was deposited in their casino.

Its been 4 days and they ignore me so it seems this casino is just outright stealing deposits.

The only complaint for this casino submitted from your account here is this one, and it was submitted a few days ago. Veronika is working on it, as I can see, and there is no mention of waiting 30 days, as you wrote, actually. 🤷‍♀️

This is what she wrote:

"If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited."

So, the complaint will stay open for this time period, and we will wait for any updates from you.