Woopwin Casino – generel debat (side 3)

Ja, jeg har en uafklaret klage. Da det ikke er muligt at kommunikere med Woopwin, har jeg sendt en e-mail til den relevante licensudbyder.

I'm sorry that I didn't notice your complaint before.

Did you get any answer from the licensing authority, please?

Jeg modtog svar for to dage siden om, at du skulle kontakte Woopwin, men intet siden da.

Sorry, that the licensing authority should contact the casino?

Do I understand correctly?

Ja, jeg sendte en klage til licensmyndigheden, og de sagde, at de ville kontakte casinoet. Det er godt, ikke?

Surely it should be good, yes.

Please let us know if you have any news later on. We'll wait for the info.

Jeg håber, at en Woopwin-repræsentant vil slutte sig til os her og afklare åbne sager eller udestående betalinger 🙂 Jeg håber også, at kundesupporten forbedres i fremtiden - andre casinoer i samme gruppe, såsom Staxino, administrerer deres processer og support meget bedre.

Hvis det foretrækkes at bytte på engelsk, er det heller ikke noget problem for mig, så giv mig bare besked.

Hello, when we contact the casino, I hope that the casino will join in and respond.

As for your problem, what exactly is it? Is it about a delayed withdrawal?

We have an automatic translator here, so I see your message in English, just like everyone else. 

Ja, præcis, jeg venter på en udbetaling, og jeg har problemer med at kontakte casinoet på nogen måde - jeg får ikke noget svar via chat eller e-mail...

Her er min klage igen:

https://de.casino.guru/beschwerden/woopwin-casino-die-gewinnauszahlung-an-den-spieler-1

Tak på forhånd for din hjælp! 🙂

Good job getting the complaint filed.

I see we'll have to be patient, but I believe we'll eventually find out what's going on and why.

I saw that you are verified, so it shouldn't take too long, but I don't want to promise anything. 

Attila told you that it could take up to 14 days, which is the time we give casinos to resolve such situations. 

I hope you get your money back as soon as possible.

I'm keeping my fingers crossed for you.🤞

thank you very much ! 🙂

I've wrote a little update if you can even call it that in the complaint but it's rather updating you on what I've tried to do since there isn't any progress with the verification and thus withdrawal process unfortunately ...

I looked at your update, and of course, in the upper right corner, it always says how much the player, us, or the casino has to answer.

So, I guess nothing has changed since they asked for something again, which I regret. The good thing is that you always respond promptly, so I believe that you want to get this over with as soon as possible.

I guess it won't be long before the casino is contacted. 

Okay, det tog alt for lang tid til min smag og var utrolig kompliceret, men min sag er endelig løst til min tilfredshed. Mange tak for din hjælp! 😉

You're welcome.🙂

Sometimes things take a little longer because we receive a lot of complaints from players and it's not possible to deal with everyone immediately.

I'm glad it's been resolved and I firmly believe that no further problems will arise.

I'll keep my fingers crossed. 🤞

Hello,

could a rep from a starscream casino get in touch with me here.

One of your caisnos is unresponsive and Ive had money trapped for about 3 weeks.

As all your casinos are owned by the same parent company all the accounts would be joint, so liability would be shared. It would be great to get some helps.

Hello, the casino was contacted two days ago, so I would try to be patient before saying that the casino is not responding.

If the casino has a contact, it would definitely be writing in this thread, which I have not noticed. In any case, we will try to help you with your complaint. 

Just hang in there.

There are many brands under starscream limited as per the license providers website.

I reached out to x7 Casino and VIP manager Ferdinand who outright lied, despite evidence from their own website and the license providers website.

I'm sorry, but I don't really get the point of your message here. 🤔🤷‍♀️

Hej alle sammen,

Som jeg ser, er der flere og flere klager over udbetalinger hos Woopwin Casino. Jeg er også berørt; min udbetaling har ventet i seks dage nu, og der sker ingenting. Jeg har formået at kontakte nogen i livechatten to gange i løbet af disse seks dage og hørte kun det samme: den bliver behandlet, vent venligst et par dage mere. Ingen specifikke grunde til, hvorfor det tager så lang tid. Jeg er fuldt verificeret der og har haft udbetalinger før, men det er første gang, jeg har set eller oplevet noget lignende med spillere. Jeg er nysgerrig efter, hvor længe de vil fortsætte med at behandle mig sådan og komme med tomme løfter. Under alle omstændigheder tror jeg, jeg må forvente, at jeg ikke ser de penge igen.

Hello, glad you joined us here. It seems that the situation remains largely unchanged from where it was a few weeks ago.

I know it would be nice to receive concrete information or even a date from the support, but to be honest, if there is such delay the chat or support just can't give you the time frame because the finance team is responsible and focused on catching up with the delay. This is the usual scenario. 🙁

I'm not saying it is correct, but it happens. hearing, "we pay you as soon as we get to your request," would pretty much feel the same, right?

I understand what you are saying; it's a poor experience and I hope this casino will work on that, though I would not expect improvements with Christmas around the corner. Well, stay patient, please.