Du ved, jeg frygter, at du ikke vil kunne lide det, jeg er ved at sige,...
Lad os lægge lovlighedsspørgsmål til side og fokusere på logik og retfærdighed i et stykke tid. Sådanne situationer kan kun sammenlignes med at tillade spillere fra lande med begrænsninger. Ved du, hvordan Casino Guru griber det an?
Det står i Fair Gambling Codex 👈
"Hvis en spiller er i stand til at få adgang til casinoets hjemmeside, åbne registreringsformularen, oprette en konto, indbetale og spille, er det forståeligt, at de antager, at de har lov til at spille på dette casino.
Nogle erfarne eller omhyggelige spillere læser måske T&C'erne og finder ud af, at deres land er begrænset, men disse spillere er bestemt i mindretal.
Vores holdning
Det er ikke acceptabelt at lade spillere spille, hvis et kasino ved, at de er fra et begrænset land, og hvis kasinoet planlægger at henvise til reglen om begrænsede lande, hver gang en spiller anmoder om deres første udbetaling . Dette er fuldstændig imod reglerne for fair play, da casinoet bevidst lader en spiller satse penge uden en chance for rent faktisk at vinde noget til gengæld.
Mange casinoer hævder, at dette er svært eller umuligt at implementere i deres systemer, men det handler blot om at sammenligne spillerens bopælsland med listen over begrænsede eller tilladte lande; derfor anser vi det ikke for at være så svært på et teknologisk plan.
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Generelt set fra dette perspektiv, hvis spilleren fra et sådant land behandles som enhver anden spiller og har samme chance for at indbetale, spille og hæve, ser vi ikke en gyldig grund til refusion. Tror du, at sådan en spiller ville protestere, hvis han vandt en jackpot? Helt ærligt, mange spillere bruger dette som en fordel til at kræve tilbagebetalinger, når de indser, at det betyder at spille uden risiko.
Jeg siger ikke, at det handler om dig; på den anden side, hvis du indgiver en klage, kan den ende med at blive afvist. Jeg vil bare have dig til at vide det.
Hver klage behandles separat, så under alle omstændigheder står klageprocessen til din rådighed her 👈
Tak for input vedrørende det andet casino og licensen. Jeg får det tjekket.
You know, I fear you are not going to like what I am about to say,...
Let's put legality matters aside and focus on logic and fairness for a while, such situations are merely comparable to allowing players from restricted countries. Do you know how Casino Guru approaches that?
It's stated in the Fair Gambling Codex 👈
"If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.
Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.
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Generally speaking, from this perspective, if the player from such a country is treated like any other player, and has the same chance to deposit, play, and withdraw, we do not see a valid reason for refunds. Do you think such a player would protest if he won a jackpot? Frankly, many players use this as an advantage to claim back deposits once they realize it means playing without a risk.
I'm not saying this is about you; on the other hand, if you submit a complaint, it may end up being rejected. I just want you to know that.
Each complaint is considered seperately, so in any case, the complaint process is at your disposal here 👈
Thank you for the input regarding the other casino and the license. I'll get it checked.
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