Debat om artiklen: Hvordan vi behandler klager (side 2)

Do you refer to the maximum win limit, perhaps?

It should always be stated in the terms of every bonus, so did you read those?

Have you used the bonus already?

Playzilla ignorerer mine anmodninger, har ikke CEG-stempel og vil ikke lukke min konto.

Siden den 4. juni har jeg forsøgt at lukke min Playzilla-konto og sendt over 12 e-mails til support og min formodede VIP-manager uden at få svar. Jeg har også talt med chatten flere gange, og de fortæller mig altid, at sagen vil blive "eskaleret", men de gør aldrig noget.

Jeg har tabt over 900 CHF i løbet af denne tid, mens min konto stadig er aktiv. Hjemmesiden har ikke Curaçao eGaming (CEG)-seglet, og når jeg anmoder om det i chatten, får jeg undvigende svar, og samtalen lukkes.

Jeg har beviser (skærmbilleder fra e-mails og chat), der beviser, at jeg bliver ignoreret. Jeg anmoder indtrængende Casino Guru om hjælp til at:

1. Min konto er permanent lukket.

2. Operatøren undersøges.

3. Jeg vil blive godtgjort eventuelle tab forårsaget af undladelse af at handle.

Please find my reply to you here.

Hej, kan nogen fra siden kontakte mig? Mange tak.

Please read my reply here.

Hej,

Kan du kontakte mig på min e-mailadresse?

Jeg har et par spørgsmål, som jeg håber at få svar fra dig, da jeg ikke kunne få adgang til det online casino, jeg har registreret mig hos.

Jeg ville være taknemmelig for din hjælp!

Hello.

I am not sure who you would like to contact you, so next time try to use the "reply" button if you'd like to write to someone particular. 😉

Please tell us more about your issue, and we will try to help you out.

What do you mean you were not able to access the casino, and which casino was it, please?

Det skete for mig med Golden Casino, men jeg havde allerede brugt pengene, fordi jeg så, at der ikke var nogen løsning.

What exactly happened there, though? 🤔

Hi there. I have sent comments in the forum page and now would like to make a complaint against Unlimluck. How do I go about this please. Thank you very much.

Do you have any amount left in your balance at this casino, or do you just want to close the account there?

Because if there is no amount left, we won't be able to intervene, probably.

I can give you a good tip about how you can "lose" your password to the account at this casino and never log in again, though. This way you will surely not deposit anything.

Ask somebody from your close friends or a person in your life to change the password there but never say it to you again. They can even set up a difficult one so even they won't remember it later, you know.

What do you say?

Hi Romi. Thank you for coming back to me.

I did not deposit anything after seeing they were based in Comoros - did not do KYC either. I did verify my email - hope that will not be a problem??

I cannot remember my password to be honest - think I wrote it down but cannot find it - I contacted them numerous times on their BOT chat and did receive an email asking if I wanted to use gambling controls and how I would like to proceed. I reiterated I just wanted to close it but they are just not responding. I did worry they would charge me a monthly fee if the account was dormant for 12 months (in their Ts&Cs) but one of your colleagues on here said that unless there was any money on my account Unlimluck cannot do this. Think they are waiting for me to deposit - I never will though - I just want to close the account to get rid!! I cancelled all promo emails - did not want them in the first place - and do get the odd one in junk folder.

Thanks so much

Well, if there is no money in your account, they have no chance to charge you. And if you don't remember the password, it's like the account is not accessible anymore. Let's take it as closed, and you are good. 🤷‍♀️

What do you think?

Hi Romi. I am not sure it is closed as I have not tried to log in because I lost the password as I said and do not want to ask them to reset it. However, thank you for your help - the main worry I had was them trying to charge me anything for a dormant account but as you say there are no funds as I did not deposit anything. I will update on here if they ever do close it! Kind regards.

No worries. We are here, always.

Jeg har brug for din hjælp. Jeg kan ikke hæve min saldo på Betwin360, og supporten fortæller mig kun, at siden er under vedligeholdelse. Jeg er bekymret for, at jeg mister min saldo eller ikke kan få mine penge tilbage.

Jeg kan ikke indgive en klage. Jeg har et problem med Betwin360. De lader mig ikke hæve penge. De siger, at kort- og bankoverførselsmetoder ikke virker. Men hvis du indbetaler med kort, tager de pengene, og det virker! Jeg er bange for, at jeg mister min saldo.

Hi, it's true that they are under maintenance.

However, the important thing right now is how long you've been waiting for your money. Did they tell you when the maintenance should be finished? 

Also why you can't open a complaint with us? Is there some problem?

Jeg kan ikke indgive en klage, fordi jeg bliver ved med at få en annonce, og den lader mig ikke fortsætte med overførslen. Jeg har dog ikke været i stand til at hæve penge i 3 dage, og de kan ikke fortælle mig, hvor længe vedligeholdelsen varer. Jeg prøver også at hæve penge, og de giver mig tilladelse, men så finder jeg pengene på min saldo igen.

I would give it some time and not worry about it right away. We give casinos 14 days to pay out players, so three days is not a disaster. Have you tried asking if it's possible to withdraw during maintenance when the money is always returned to your player account? 

I don't quite understand the part where you say that it throws up an ad when you want to proceed with a complaint. Could you show me what it looks like, please?