Chase bank / Skinsmagnate resultat
- Tilbageførsel hævet til købmanden.
- 30 dage senere bestridte sælgeren tilbageførslen.
- Hej med dig,
Sknsmgnt har anfægtet din tvist (Sagsreference: ***, ***). Vi gennemgår nu deres svar og vil kontakte dig så snart vi kan,
tak,
Tvister Team
- 7 dage senere:
Hej med dig,
Vi har hørt tilbage fra Sknsmgnt om dine omstridte transaktioner (Sagsreferencer: *** & ***).
De har leveret beviser, som vi snart vil dele med dig. Dette bevis betyder, at vi ikke kan tage sagen videre, fordi den viser, at varerne blev leveret og aktiveret på din konto. I øjeblikket er der ikke andet, vi kan gøre.
Jeg har lukket dine sager, men lad mig det vide, hvis du har brug for andet.
tak,
Tvister Team
- Jeg bad Chase bank om at vise mig beviserne. Jagtede banken i næsten en måned. Hver gang sagde de, at de ville sende mig beviserne inden for 48 timer.
- I går aftes sagde banken:
"(Mit navn), Mens jeg tjekkede sagen her, viser det her, at købmanden har anfægtet tvisten, og den er blevet eskaleret. Vi anmoder købmanden om at fremlægge beviser vedrørende denne sag ."
Chase bank / Skinsmagnate outcome
- Chargeback raised to the merchant.
- 30 days later merchant disputed the chargeback.
- Hi there,
Sknsmgnt has challenged your dispute (Case Reference: ***, ***). We are now reviewing their response and will be in touch with you as soon as we can,
Thank you,
Disputes Team
- 7 days later:
Hi there,
We've heard back from Sknsmgnt about your disputed transactions (Case References: *** & ***).
They have provided evidence, which we'll share with you shortly. This evidence means we cannot take the case further because it shows the goods were provided and activated in your account. At the moment, there's nothing else we can do.
I've closed your cases but please let me know if you need anything else.
Thank you,
Disputes Team
- I asked Chase bank to show me the evidence. Chased the bank for nearly one month. Each time they said they will send me the evidence within 48 hours.
- Last night the bank said:
"(My name), As I was checking here on the case, it shows here that the Merchant has challenge the dispute and it has been escalated. We are requesting the Merchant to provide evidences regarding this case."
Automatisk oversættelse: