Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 814)

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AskMastercard_Europe@mastercard.com

Just keep piling emails to them and copy in the merchants if needed. Mass action is the only way.

Problem I have is that starling have now refused my disputed twice even after a complaint was lodged

they wont even entertain raising the chargebacks -

they have told me to take it to ombudsman

Only way now is for pressure to be put on Mastercard mate. I would tell everyone here to hammer messages at them and copy merchants in.

If anyone is still looking for TRNDBM I have details, I have only submitted my claim today so can’t say if refund will be successful . Happy to share info with others email Inthedarktg21@outlook.com. Please note this email address is used for forums only so I do not receive notifications I try to log in a few times a week. Due to past experience anyone who is rude of demanding will be ignored, happy to help anyone but manners and patience cost nothing.

Can anyone 100% confirm who TERRVERS and TRVERS are please

vith apparently London companies yet the transactions were in euros

starling have told me it is possible to have a UK bank account that is for euro only and not gbp?? 🤷‍♀️🤷‍♀️

i have emailed gainkit.com and interay but not reply from either

I would like to cc them into my email to Mastercard about the fraudulent transactions from my account

thanks

Hi, me again lol! I have sent 2 emails so far to support swipez no reply just of yet, don’t know if I emailed to soon to the weekend how long was everyone else’s responses? Thank you 🙏

Hi

it took them 4 or 5 days to respond to me but when they did they refunded and everything was back in my bank the next day. Around £6k. Can’t thanks the guys here enough. It will come

Omg they’re was me thinking i’d not get anything because mines is sitting a 4.5k so this makes me very hopeful! i know a can’t believe I came across this it’s honestly helped me so much! Sorry to ask, but on your first initial email what did you put? How did they find your transactions or did you have to send them all over one by one? Thank you 🙏

Has anyone actually been successful with the FOS, mine seems to be completely siding with the bank even though iv got clear evidence of them failing to protect me from gambling related harm, and then not raising chargebacks for illegal unlicensed casinos??? Anyone had any dealing with them ?

Yeah my FOS investigator worked for a bank previously and is totalling siding with Revolut even though I provided them with ample evidence such as chat transcripts of Revolut lying in live chats. He also referred to my losses of 20k in one night as ‘small transanctions’. This is my first time in my life having a case with FOS and couldn’t be more disappointed with them. 👍

This does not fill me with hope, it seems there is no legitimate help whatsoever, I mentioned when I raised my chargebacks I believe the casino was fraudulent/scam and money laundering due to disguised payments, yet the bank didn't even look into that, it was like I was honest and mentioned gambling and then nobody cared how much I was struggling

I understand, you’re not alone in feeling this way nor is it an unreasonable belief, I definitely think we are judged more harshly by certain people in these organisations because of the gambling element. I haven’t received a penny back in refunds yet many people here report getting thousands, if not tens of thousands, back via chargebacks so I’m at the point where I’ve given up on fighting this as I really don’t know what more I can do. There’s zero consistency in how banks and even the FOS approach this, it really is akin to a postcode lottery in that who you get assigned determines a positive or negative outcome.

The FOS are an absolute joke from what I’ve seen. I haven’t dealt with them myself, but you can find records of their investigations/decisions on their website, and almost always they side with the banks. Their attitude to the complainant is often very dismissive and patronising. I’d urge anyone who’s pinning their hopes on the FOS to have a little read through themselves

Just a couple of examples here

https://www.financial-ombudsman.org.uk/decision/DRN-4258543.pdf

https://www.financial-ombudsman.org.uk/decision/DRN-4406385.pdf

https://www.financial-ombudsman.org.uk/decision/DRN-4996866.pdf

I havnt managed to get a single charge back or refund, and there's alot to recover, I'd be happy with half, I couldn't of made it any clearer that the bank has failed to protect me from gambling related harm and didn't so much as call me regarding unusual activity on my account, and then failed to raise chargebacks to the illegally operating casinos is a complete kick in the teeth, now its a fight with FOS, the bank even supplied statements which didn't match my own, which I'm sure they will get away with

I don't understand how you can win a case going services/goods not received whilst also mentioning gambling. This is destined to fail since the gambling was the service. If you are going to chargeback on services/goods not received then you need a plan and that's to play the game of the payment processor. Find out what they sell and say you didn't receive those goods. It's no wonder these cases failed with the fos.

This sounds very much like starling!