Ja, jeg havde den del i mit svar, men det kom i det sidste svar, der stod der.
"Vi anbefaler, at du kontakter os og rejser sagen til din afsendende bank, som behandlede transaktionen. Ifølge vores interne optegnelser er det Revolut."
Vi forstår, at du måske forventede, at Yapily ville iværksætte refusion af de midler, der var forbundet med disse transaktioner, og at denne liste over omdirigeringer kan være frustrerende at modtage, men vi håber, at du finder ovenstående oplysninger nyttige til at få dine midler tilbage.
*- "Bemærk venligst, at vi også har kontaktet betalingsbehandleren for at gøre dem opmærksomme på dit problem, og at de eller slutforhandleren muligvis er i kontakt med dig"
Men jeg har ikke haft nogen kontakt, og dette svar kom for 2 uger siden.
Jeg antager, at det var Payop/Yapily, er der et andet firma involveret som mellemmand?
Var dit beløb højt?
Skal jeg kontakte min bank, eller skal jeg kontakte den anden formidler? Som om det er Payop, så svarede de ikke på min e-mail... Jeg er ærligt talt ved at miste viljen og ved ikke, hvordan jeg skal handle videre med dette.
Yes i had that part in my response but it came in the final response it said
"We recommend reaching out and raising the matter to your sending bank, which processed the transaction. According to our internal records it is Revolut.
We understand that you may have expected Yapily to initiate refund of the funds connected with these transactions and that this list of redirections can be frustrating to receive, but we hope you find the information above useful in retrieving your funds.
*- "Please note we have also contacted the payment processor to make them aware of your issue and they or the end merchant may be in contact with you"
But iv not had any contact and this response was 2 weeks ago.
I assume it was payop/yapily is there another company involved then as as intermediary?
Was your ammount high?
Should I contact my bank or do I contact the other intermediary? As if it is payop they did not respond to my email... I'm honestly losing my will and don't know how I should act next with this
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