ATEFIA CASINO ANALYSE PROBLEM (side 5)

Hey, can you please tell me what happened to you in this casino?

Maybe we can try to help if possible.

Så selv efter to uger har jeg stadig ikke været i stand til at lukke kontoen, den såkaldte VIP-manager bliver ved med at sende mig de samme svar og siger, at hvis jeg har ombestemt mig osv. Jeg bliver ved med at skrive til ham, at jeg har et problem med gambling, og at jeg har tabt mange penge på grund af ham, hvorfor lukker han så ikke min konto!!!! Frygteligt, spil ikke her!!! De svarer altid på samme måde og normalt inden for 2 dage. Frygtelig attitude.

Jeg vil bare skrive om min oplevelse, fordi jeg havde en udbetaling der, og efter at have læst her, var jeg bekymret. Fakta: Jeg anmodede om en udbetaling omkring kl. 22:00, og om morgenen havde jeg pengene på min konto. I dag var udbetalingen på min konto inden for en time. Jeg var meget overrasket. Udbetalinger på hundredvis af euro.

I’ve already recommended submitting a complaint with us, and I also tried to help you with the issue where you couldn’t enter your username.

Please read my post on the previous page and try to follow the steps I described there.

I’m glad you’re keeping us updated about your situation, but if you actually need our help with resolving the issue, the forum itself won’t be enough. The complaint process is the right place for that.

It looks like you’ve actually had quite a good experience with the casino, which I’m glad to hear.

It’s great that the withdrawals have been processed so quickly, at least in your case. Which payment method did you use when you received the money that fast?

Til en lønkonto, og jeg må tilføje, at jeg modtog, hvad jeg skulle modtage. Ingen gebyrer osv., hvilket var, hvad der skete for mig med andre kort.

Yes, some payment methods or banks can charge their own fees for gambling-related transactions.

Where I am, for example, a bank or card payment connected to gambling can sometimes come with an additional fee, such as around €5. Of course, this can differ depending on the bank or payment provider, so it’s always worth checking their own fee structure if you’re unsure where the charge came from.

In any case, as long as your overall experience with the casino has been good so far, I’m glad to hear that, and I hope you’re satisfied with it as well.