Anyone run into issues using Cashoomo? (side 7)

I saw your complaint and that you mentioned a slightly different name of the site, but in the screenshots it really is Cashoomo.

Have you made some mistake, perhaps?

I see that more and more players come here and write similar things about the payout.

Have you ever withdrawn from there before?

Cashoomo suddenly has frozen...

They were paying and it was a 4 or 5 day wait,,, but now $100 has been pending for 27days!!!! each few days I ask and I get what seems to be a bot with a bunch of blanket answers saying sorry for delay, rest assured im in line, they proudly take thousands of redemption a day,,,,, and when I say great so does everyone else,,, so what date do you show my redemption was entered and where am I in the line they just ignore, gas light and repeat same stuff.... sad, I really liked them

Unfortunately, they didn't want to get in touch with our complaint team either when we contacted them.

You still have the opportunity to file a complaint, though, if you wish, and we'll try to get in touch with them again.

What do you say? Will you try it?

Yea might as well try a complaint,,, its a shame though, they were in my top 5 until this month

Thanks

For reference

Do they really reply from the live chat, though?

Yes the live chat is active and pretty quick... which is interesting since they have supposedly got thousands of redemption requests a day and surely more than me waiting for the 100 cash out,,,, and I never wait more than a few minutes to get an agent,,, usually Walter or sara and they say the exact same responses over and over,,, so probably an AI

You can get other conversations to occur but if you talk about redemption its always the same...

And when I told the chat that I can help get things in order and suggested other sites I know work well they said they would forward that info... but meh... at this point I just consider it a loss of some money and won't hold my breath waiting on 100 when im clearing more on other sites weekly

Well, the live chat usually has nothing to do with deposits or withdrawals, actually. It is up to some other team in most online casinos, and perhaps that is why they do not have much to say, you know.

Let's see how it will go, though. I hope you will be able to get your money soon.

I have spent hours trying to get approved with my bank debit card verification and bank statement verifications I have begin with three cards they told me I had on file that I had to upload and I was okay with that but then after I got everything done finally I had it took me a little while to get the right bank statements to them even though they should only need the bank statement to the card that I'm going to use for a redemptions from here on out or to pay with is the way I see it but they wanted every card out every used well they only ask for three to begin with and I done forgot that I'd used I guess two more a year or so ago well they hit me with what you got two more cards on file well one of them was a replacement of my actual bank card that I done sent them in the first three and they kept sending me over and over we cannot you know process this redemption correctly unless we get the card number and in 0573 a picture of it and it get verified well I can't do that because I no longer have the car the car got lost or stolen so my other bank card replaced it so this is where I'm at with that and I am really aggravated with it why do they need every card I've ever used???

Have you explained the situation to them, please?

I believe that they should understand it, if you don't have the card anymore, of course.

Also, it is not unusual for online casinos to check all the cards you have used to deposit at the casino. It is due to the AML policy, which is pretty strict. The use of a third-party payment is not allowed in most online casinos, and they need to be sure that all the cards you have used were really yours.

SCAM. I purchased coins. Playing SC won!! Account verified and yet they still deny redemption

What exactly have they told you, please?

Please tell us more details about your situation.

This casino has done me wrong. I try to redeeming $150 day before yesterday it wouldn’t go through. It wouldn’t work it wouldn’t even when you hit redeem. It would just say contact customer support so I did and they told me we’ll just try again. So I did well for some odd reason it didn’t go through. It said rejected then I sent customer support message asking him what’s going on with it. They sent me a email back saying we’ll just try again. It should be OK. I’ll try again. Then next time I try to log into my account it was locked. I get a email yesterday from Mark the supervisor saying my account has been permanently locked because of verification, but nobody never asked me to send no documentation for my verification. I have multiple casinos real money and social and I only had a couple problems but this right here is by far the worst.

Did you ever get your full money redeemed? I won about $9000, had a balance of $9500 since Apr 05, 2026 and have only been able to get $1200 withdrawal from them.

They have closed my account for verification even though I was fully verified (with email confirmation) on Mar 12, 2026

Their customer support is a joke.

I see that your complaint is currently under review, and our team will look into it. 

It’s quite strange that the casino is using KYC as a reason to close your account, while you claim that you’ve never sent any documents to this casino. Do you have any idea why they might have said that? Did you ever have another account here in the past, or is there any other reason why this situation might have arisen? 

Hi, I think it’s good that your complaint is currently under review, considering your situation. I don’t think you received a fair amount for the entire period you described.

But I see that the casino often mentions KYC and closes accounts based on that. So, did you have to verify your account again, or not?

They made me redo verification and I received an email today that I have been verified. I was able to do a redemption this afternoon.

I will be reporting Green Candy Solutions Inc to Better Business Bureau if they don’t process the redemption as per their stated policy.

This company needs to improve its practices or stop operating. This is not the way to treat customers.

Okay, so I'm curious to see how this will play out. Could you let me know if the next withdrawals will go through? 

Of course! I reported them to my state Lottery and Gambling Commission. And I submitted my case to the Federal Trade Commission for deceptive trade practices.

I am going to report their parent company Green Candy Solutions Inc. to Better Business Bureau next.