ForumKlagesagerHjælp venligst, Vulkan Vegas udbetaler ikke gevinster

Hjælp venligst, Vulkan Vegas udbetaler ikke gevinster (side 8)

3 år siden af Adrian96
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56892 visninger 146 svar |
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Mausebiene87
6 måneder siden

Honestly, I would just repeat myself. We receive similar messages from German players almost every day and it's not related only to Vulkan Vegas, but other casinos as well.

I have a strong feeling that since you have the new gambling law in Germany, it's more and more difficult for some casinos to deliver money to their players in Germany. I would trust the casino in this case that they sent the money. Understandably, your main concern is the money you still don't have on your bank account.

First of all, I'd give it a bit more time to process the payment. If you don't receive it the next week, then Vulkan should start communicating to your bank or possibly the Vulkan's payment provider needs to start talking to them. The money won't get lost, but it could take some time to get this resolved 😕

5 måneder siden

Hej casino guru, jeg vil gerne have dig til at hjælpe mig med at løse problemet med Vulkan Vegas casino, jeg lavede en udbetalingsanmodning på 2700, 5 hverdage er gået og efter 3 hverdage siger de det samme og betaler mig aldrig, min dokumentation blev godkendt, alt er ok. Det er frustrerende, når du vinder og ikke modtager

Automatisk oversættelse:
Tiunegue
5 måneder siden

Hey there.

Well, I'll start with bad news: You know, we allow every casino 14 full days to send money to the players until we step in. Even though I understand what it must feel like, I can't help you right away.

But in the meantime, I suggest going through this complaint guide to learn the basics.

Allow me a question, though: What does the casino say to you? You mentioned the same thing over and over, so I guess it would not hurt to share it with us here.

Can you tell us, please? With luck, the complaint won't be necessary at all. 🤞🤞


4 måneder siden

Hej, jeg har et problem med Vulkan Vegas.. verifikationen af mine data er ikke blevet frigivet i flere måneder?! Jeg prøver at betale, men der sker ikke noget. 1400 euro er påkrævet, men det virker ikke uden fuld verifikation.. hvad kan jeg gøre?

Automatisk oversættelse:
nikluk1
4 måneder siden

What's the exact issue with the verification please? Do they still require more documents from you? Do they reply when you ask them about the status of your verification?

Daniel
4 måneder siden

Det har bare sagt "under revision" i flere uger, men der sker ikke noget..

Min e-mail-forespørgsel er endnu ikke blevet besvaret

Automatisk oversættelse:
nikluk1
4 måneder siden

Have any documents been accepted or not yet ? As far as the casino's answer is concerned, it's certainly not correct if you can't get any relevant reply towards verification. 

However, I would recommend that you file a complaint on this link and our team will try to help you. I think you've waited long enough without a response. I wish you the best of luck and that everything turns out well.

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