Hjælp venligst, Vulkan Vegas udbetaler ikke gevinster (side 9)

Hi, do you know why the casino doesn't want to pay out the money? Did they tell you anything more about the whole case or what is it like? If you have successfully verified, then it should be a matter of time. If you are waiting that long to withdraw, I would probably not hesitate to file a complaint because it is not a standard time, let's say two months if you were already making your withdrawal at that time. If not, feel free to tell me when you submitted it.

I will wait for your reply.

17083202-ID

Hej, jeg har brug for din hjælp. Jeg har været registreret hos Vulkan Vegas i godt tre år nu, og jeg har aldrig haft problemer med udbetalinger. Bortset fra nu. Den 9. juni 2025 foretog jeg to udbetalinger på i alt €250, én gang €170 og én gang €80. Den 9. juni 2025 stod der, at udbetalingen var foretaget. Jeg har stadig intet på min konto. De bliver ved med at sige, at det er blevet udbetalt, og at det er op til banken. Efter flere e-mails siger de, at finansafdelingen stadig arbejder på sagen, men banken behandler ikke pengene i fem dage. Banken har juridisk tilladelse til at behandle pengene i én dag. Jeg beder om hjælp, jeg er afhængig af den. Med venlig hilsen

I opine that if they cannot handle withdrawals, they should retire from the affected marketplaces.

Hej

Jeg vandt et beløb på 300 euro, og det er en uge siden, at der ikke er sket noget, så der er ikke kommet penge ind på min konto!

Hi, it would probably be best if the casino could send some kind of receipt when it says it sent the money. Anyway, if they are still processing it and you have to wait, we give casinos 14 days to pay out the player, so you will have to wait a while.

I know it's not pleasant but unfortunately that's how it is.

I will be pleased if you update me on this case when you have something new.

Hope it will be when you get the money in the next days. 🙂

Hello, are you also waiting here for some money or are you getting involved in what the player above you wrote?

Hey, did the casino tell you why you're still waiting for the money? Was it necessary for you to verify or not? Did you play with the bonus?

Please let me know.

Hej, casinoet Vulkanvegas har allerede bekræftet den 09.06, at pengene er blevet udbetalt. Jeg bad også om en kvittering, men jeg får kun svaret, fordi finansafdelingen har brug for tid til at behandle det. Nu er der gået 9 dage, siden pengene blev udbetalt.

Sure, I understand. I don't really get why it's been going on for over a week. If there was a problem on the provider's side, I would like to know, if the casino had a problem, they should say so. 

Have you tried contacting the bank about the withdrawal?

Min bank, ja, og jeg burde få en kvittering eller et kontoudtog fra afsenderbanken, så min bank kan tjekke det. Jeg har bedt Vulkan Vegas om at give det til mig flere gange, men de siger altid, at finansafdelingen stadig behandler min sag.

Then I would try to wait a little longer. If it takes 14 days and you still don't have a withdrawal, I would lodge a complaint with us. 

I don't think we can think of anything better for now.🙂

Vulkanvegas er et fupnummer, kundeservicen er forfærdelig, pengene udbetales ikke, man bliver konstant afskrækket med løfter om verifikation, selv efter at have sendt dataene via e-mail, får man at vide, at de er forkerte, selvom dataene tydeligt fremgår af bankudtoget om, at pengene blev overført til siden.

RIPP-OFF!!!!

Hello,

That surely sounds like a legitimate user experience worth sharing. Would you also add a timeline to this description, please? In any case, there are a few scamming websites pretending to be the same brand, so I certainly hope this is just a poor experience, not a scam.

When you say the casino claims the details are not correct, I would, however, presume it is not about the visibility though. Do you feel the same?

Could it be that the casino needs a statement that includes all details on the same page? I sadly find it as quite a common issue; hence, I'm asking.

However, please share more and keep us posted.

My account at VulkanVegas (vulkanvegas.com) was fully KYC-verified and actively used for a long period. I made many deposits and had successful withdrawals without any issues.

After accumulating winnings of €28,000 and submitting a withdrawal request, my account was suddenly blocked. The casino accused me of having a duplicate account under rule 5.5.

As "evidence", the casino only provided:

the same full name,

a partially masked email address,

a partially masked phone number.

They did not provide any objective proof such as:

duplicate account ID or registration date,

IP or device fingerprint matches,

overlapping payment methods,

overlapping identity documents,

proof that I created or controlled another account.

In their first message, the casino confirmed that my account was verified, but stated that the review was done retrospectively. I was also given an ultimatum:

either accept the full forfeiture of my balance and continue playing, or refuse and remain permanently blocked.

I categorically deny having created or used any duplicate account. To this day, the casino refuses to provide verifiable evidence to support their allegation.

Hi, it seems you've gotten yourself into an unpleasant situation, and filing a complaint was definitely the right thing to do. I see that the casino has already responded and is trying to find out when this happens. I believe it will be resolved, and if you say you weren't aware you had a duplicate account, I believe everything will end fairly.

What surprises me most is that everything was fine until now, you were verified, you received your money, and then suddenly this happened. 

Let's see how it all develops and what the casino has to say about it. Please update me when you know more.

Thank you very much for your message and for taking the time to look into my case. I really appreciate your support and your willingness to help mediate this situation.

I agree that the most confusing part for me is that everything was working normally before — my account was verified, deposits and withdrawals were processed, and no issues were raised until after this situation occurred.

I have provided all the information requested from my side and I will gladly cooperate further if anything else is needed. I truly hope that with your assistance this matter can be reviewed fairly and resolved properly.

I will keep you updated as soon as I receive any new information from the casino.

Thank you again for your help.

Thank you. I am very glad that you will keep me informed. I hope that together with you and the casino we will be able to resolve this issue.

I look forward to it and hope we will see a happy ending.🙂

Jeg havde en meget dårlig oplevelse der. De venter mere end 5 dage på en udbetaling på €1000 i håb om, at spilleren vil fortsætte med at spille, før de annullerer udbetalingen. Det bedste man kan gøre er at hæve pengene, lukke kontoen og aldrig registrere sig der igen.

May I ask if you played down your money at the end, though?

Patience is the key, you know, even though sometimes it is not easy.

Ja, de hunde. Så downloadede jeg alt og lukkede min konto der.

Jeg angav ludomani som årsag; ellers ville de ikke blokere kontoen.