Hello, what "letter" are you referring to, please? What specifically did you enter incorrectly that the casino is pointing out?
If you won just yesterday, I wouldn't be so negative about it. First, it will probably be necessary to resolve the issue that the casino considers important.
So, did you request a withdrawal again?
De argumenterede for, at jeg måske havde stavet et bogstav forkert, hvilket ikke var tilfældet. Mine oplysninger er valideret, og jeg ser ikke noget problem med at foretage udbetalingen. I dag indså jeg, at de har fjernet muligheden for at hæve via bankoverførsel. Jeg har vedhæftet et billede. Uanset hvad, har jeg prøvet at hæve omkring 10 gange, og udbetalingen mislykkes altid. Jeg ville sætte pris på din hjælp, da jeg ikke har haft nogen større problemer med alle mine tidligere udbetalinger. 
Okay, but misspelled a letter in what, please? In some personal data or where?
Did you ask them if you could use another payment method? Do they have a withdrawal limit that you might have exceeded?
If you need our help, click on this link and file a complaint here.
Hej
Hr.bet
Jeg indsendte alle de nødvendige dokumenter den 31. oktober 2025. Jeg anmodede om en udbetaling på €4.000 og annullerede udbetalingen efter en uge uden resultat. På grund af forsinkelsen mistede jeg nogle af mine penge.
Jeg vandt yderligere €5.000 i går og anmodede om en ny udbetaling. Jeg håber, det ikke tager en uge mere denne gang.
Jeg har spillet på jeres platform i 5 år og har altid gjort alt korrekt. Alle mine dokumenter – ID-kort, bankkort, kontoudtog og adressebevis – er aktuelle og ægte. Disse dokumenter accepteres af alle andre officielle institutioner.
Hvis din virksomhed er velrenommeret, forventer jeg, at du behandler min betaling nu.
Hello, does that mean you are still undergoing verification or have your documents already been accepted and you are verified? You cannot withdraw money without this process being successful.
Also, if you are waiting for money and you cancel the withdrawal and request it again, the entire processing time will be counted again. So please don't do that again.
Let me know what stage you are at.
Hello,
The website already accepted my ID, bank card, bank statement, and electricity bill before. But after I requested the 5000 EUR withdrawal, it started rejecting some of the same documents.
What can I do if the website doesn’t accept them now?
Thank you for your help.
Have they explained the reason they reject them, though?
You should try to find that out first of all, I believe.
They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.
I just want to say that they accepted my papers and told me to wait 48 hours. I hope they don't don't tell me anything else this time.
They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.
So, does this mean that they didn't explain anything further to you, right?
Hello,
Every time the casino tells me the same sentence: "please wait 48 hours." This has been repeating for many days.
Could someone from your team please help me with this issue?
Thank you🙏
We are already trying to help you, there was no need to file another complaint about the same casino. It will probably be rejected and only one will remain open.
However, you need to be a little patient because your complaint is not the only one that is open.
I’m sorry, I didn’t know. But they always reject the documents even though everything is correct. Today they told me to send a bank statement, and I already sent it, but they — or the website — don’t accept it!
So, do I fulfill all the casino's requirements shown in the screenshot? Have you tried asking what specifically might not be acceptable if it is not possible to provide them?
I just want to say I've closed my account. I don't want to play anymore. I hope in the future they shut down this scam casino.
I'm sorry to hear that. I thought you would stick with it, because with the help of our team, we would contact the casino. If you've decided to give up, then we won't pursue it any further either.
Could you please write to Veronika in your complaint that you have closed your account?
Jeg har kæmpet med dette drama i to uger nu.
Min identitet blev bekræftet, men de bliver ved med at afvise dokumenterne til min adresse - det tager selvfølgelig yderligere 48 timer hver gang.
Pludselig sagde de, at det kunne tage op til 28 dage at ændre sin adresse.
Da jeg oprettede min konto – for omkring 4 år siden – havde jeg en anden e-mailadresse, spillede næsten slet ikke, men for omkring en måned siden indbetalte jeg et par gange og vandt uden bonus, og "hævede" derefter 600 euro....
Gammel registreringsattest, ny registreringsattest, bekræftelse fra skattekontoret, elregning sendt.
I øvrigt er mit telefonnummer og min e-mailadresse – og selvfølgelig mit navn – de samme, som da jeg oprettede kontoen.
Det er chikane, det de gør mod dig.
I'm sorry that you are also going through this process and have been unsuccessful so far. So it's just the address that's the problem, right? Is the only problem the change of address, or is there something wrong with the document, such as an error or something similar? Did the casino say anything more about this?
In any case, submitting a complaint was a good step, and I believe we will be able to help you in this case.
I'm keeping my fingers crossed for you.
I am writing to express my disappointment regarding the rejection of my verification document.
The document I submitted is valid, clear, and meets all the stated requirements. However, it was still rejected without a clear or reasonable explanation. This has caused unnecessary delay and frustration.
I kindly request a proper review of my submission and a specific reason for the rejection if there is truly an issue. I would appreciate a prompt resolution.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
