OBS – Supabet udbetaler ikke! (side 3)

Hej, må jeg få din Instagram, så vi kan snakke sammen?

Hej, jeg hævede 500 kr. den 2. og fik udbetalt den 5., men jeg hævede 500 kr. igen den 3., 4. og 5. oktober. Jeg kontakter livechatten hver dag og får generelle svar, der fortæller mig, at der er et problem med hævningerne. De finder på undskyldninger, men mine penge er ikke ankommet. Hvad kan jeg gøre? Hvornår får jeg mine penge? Det virker som om, de vil have mig til at annullere hævningen og bruge dem, hvilket jeg ikke har tænkt mig at gøre.

If the casino says "there is a problem," we must wait while they try to fix it. However, under such circumstances, we can't tell when they are going to pay you. The casino should tell.

I understand you see that as an excuse, but it also can be an explanation. As you can see, you are not alone in this. Try to be patient and keep this thread updated, please. If they fail to resolve it this week, I would also recommend submitting a complaint. Are you familiar with it?

If you're interested, I can share more.

Så hvad kan jeg gøre nu? Skal jeg vente denne uge? Hvis jeg ikke modtager det i denne uge, hvad gør jeg så?

Well, technically you'll have to wait. And if you like, you can submit the complaint as described. You see, my colleagues won't sadly step in during the first 14 full days of the delay. However, you can submit a complaint at any time, which means it involves waiting, but you still have the option to take that deliberate step.

I dag, efter 13 dage, har jeg kun modtaget den første af tre udbetalinger på €500, og de to andre bliver annulleret på grund af en fejl. Hvilken fejl? Nu skal jeg vente to uger mere på, at de annullerer dem igen? Hvor skandaløst! Hvad kan jeg gøre?

An error? Well, that's annoying! Any hints about what kind of error?

I still have the same tip for you. Consider submitting the complaint. My colleagues will consider the best steps under such circumstances.

To me it seems the casino will pay but eventually they have to deal with some problems first. 🙁

Jeg skriver beskeder hver dag via e-mail og livechat, men selv efter 13 dage... Hvad anbefaler du? Jeg tvivler på, at det er en fejl, for den første udbetaling er ankommet...

I understand that the casino isn't responsive; since you used the same payment option for all withdrawal requests, this is merely an automated email, which understandably frustrates people.

Well, now we know why there have been so many negative comments.

In any case, my main concern is the unresponsiveness, so I would consider submitting the official complaint.

https://es.casino.guru/quejas/enviar

Use your forum posts to compose a comprehensive description of the events. Soon after your request is viewed and accepted, the casino will very likely receive a notice. So, it might make them rethink the approach a bit.

Tak for alt. Jeg har indgivet en klage, men svarfristen på 7 dage er næsten udløbet, og jeg har stadig ikke modtaget en. Er det normalt? Jeg indgav en klage, og de bad om flere oplysninger, så jeg vedhæftede den, men det er næsten 7 dage siden. Mange tak!

Hello,

I imagine it might look like nothing has been happening, but I can assure you that something is happening here. I see Tomas has already assigned you with your own mediator, Matin. That suggests we will very likely need the casino to cooperate with us; however, Martin will keep you posted. I wish the deadlines were shorter, but there are hundreds of complaints.

I truly appreciate your patience; hopefully the end is nearing.

Hvorfor tager det så lang tid for dem at betale...? I sidste uge hævede jeg €1000 i to hævninger på €500, og det tog kun to dage, før pengene blev krediteret. Nu har jeg €13.000 i overskud, og jeg har foretaget tre hævninger på €500... hvorfor lader de mig ikke hæve flere? Det er allerede den fjerde dag. Det forekommer mig mærkeligt, at de betalte så godt de første to gange, og nu begynder problemerne.

Have they asked you for some additional verification, perhaps? 🤔

It may happen when a player wants to withdraw some higher amount, actually.

I can see that the withdrawal limits are stated like this:

So, I believe that until those 3 pending ones are done, you won't be able to request another one.

Jeg ved det. Men de har allerede overskredet grænserne; det har været fem dage, før de behandlede bare en eneste udbetaling. Jeg skriver til dem, og de siger, at jeg skal være tålmodig, at det står i kø til at blive udbetalt... og jeg ser ingen bevægelse. Det værste er, at jeg er blevet ved med at spille, og jeg har 20.000 i min pung, og jeg ser, at jeg aldrig kommer til at hæve dem... og det er penge, jeg desperat har brug for, desværre. Og jeg vandt dem gennem sportsvæddemål. Det er meget svært at nå dertil med en indbetaling på kun €40.

Hello,

I imagine this is a truly stressful situation. I honestly can't say whether those limits Romi shared with you from the casino review are the very same in the terms and conditions. You see, it is quite difficult to imagine that any casino can transfer 500€ daily, because those withdrawals are hardly instant; it all depends on the payout option. Hence, I would focus on the limits mentioned in the Terms and Conditions.

Delays may of course happen, and I agree the casino should try to minimize negative user experience.

In any case, I hope money starts arriving this week! Will you stay in touch, please? I'd like to see what happens next.

Jeg venter stadig på, at de udbetaler mig den første udbetaling på €500 ud af de tre, de tillader, på én gang. Det er en sand skændsel... Jeg har €25.000 i Supabet, og de kan ikke engang behandle de første €1.500.

How about you submit a complaint request, please?

I believe my colleagues have recently shown interest in the daily limits I mentioned earlier, and when combined with the increased withdrawal requests, this creates a somewhat illogical setup that could lead to delays. It may be beneficial to complain about it, I reckon. It is still a free feature, so you really do not have to hesitate.

What do you think?

Hvor kan jeg heldigvis klage? Hvorfor bliver jeg ved med at skrive til Supabet, og de bliver ved med at give mig en mundfuld? Jeg er virkelig irriteret.

Hej, ved du hvor lang tid det tager for dem at betale? De har ikke sendt mig noget endnu.

Jeg har ventet siden den 26.