OBS – Supabet udbetaler ikke! (side 4)

The complaint can be submitted right here: https://es.casino.guru/quejas/enviar 👈

Please provide a detailed explanation of the situation there, so my colleague can fully understand the matter. I sincerely hope that if players express their concerns, changes will occur.

Jeg har lige indsendt klagen. Tak.

Endte de med at betale dig alt?

Ved du, hvordan det endte, hvis klienten i sidste ende fik betaling?

From what I can see, the player stopped responding as soon as he filed the complaint, so we don't know how it turned out.

Are you asking because you're also waiting for money here? Let me know what your situation is.

Jeg vandt 155.000 euro på Supabet Casino. De gør alt, hvad de kan, for ikke at hæve pengene, vil de betale dem?

Congratulations, that's quite a lot. 

Can I ask, then, what exactly is the casino doing when you say you think they don't want to pay you? Have they sent you any money yet, or not at all? 

De har allerede sendt omkring 4000 euro, og nu har de bedt om bekræftelse af kontoen, men det tager et stykke tid at svare.

And what exactly are they supposed to respond to, the documents you sent them? Have any of them been accepted yet, or not? How long has it been since you sent them, and they still haven't responded?

Jeg sendte mit ID-kort, bankudtog og adressebevis for 4 dage siden. Tilsyneladende blev adressebeviset afvist, fordi de bliver ved med at bede mig om at tilføje et nyt.

And did you ask them if they could tell you what they need to see or what’s wrong with what you sent? 

De siger ikke, hvad der er galt, de afviser bare dokumentet, og i deres e-mails er de meget generelle.

have you talked to a live agent about your issue?

If this continues and they keep rejecting your document, and you don't know what to do next and they don't let you know, you can open a complaint with us.

Hvor længe skal jeg vente?

Well, based on our extended experiences from the past, we provide each operator with two full weeks before our mediators step in, so basically the limit is 14 full days, mostly counted from the withdrawal request submission or internal check, depending on what has started earlier. But do not worry with that much; just submit the request if the casino really cannot handle the situation, including all events described with a compact timeline and our colleagues will get through it and notify you later on when your attention is needed.

Hvor kan jeg tilføje klagen?

I see I don't need to explain it anymore since your complaint is in the review stage, which means you've handled it.

Now we just have to wait and see how the whole case unfolds.

Good luck. 🍀

Hej alle sammen,

Jeg har haft den samme oplevelse. Jeg hævede i alt €850 den 23., 24. og 25. juni, men jeg bliver ved med at få den omvej. Jeg klagede via e-mail og modtog et standardsvar. Hvis jeg nogensinde får pengene, får jeg min konto lukket. Det er bare chikane, og de håber, at jeg vil bryde sammen, annullere hævningerne, spille og tabe.