PROBLEMER MED TILBAGETRÆKNING 20BET 1.052.100 (side 3)

Det lyder mærkeligt. Registrering og indbetalinger gik meget hurtigt. Men da jeg anmodede om udbetalinger (jeg har i øjeblikket to ventende), bad de om en absurd mængde dokumentation, noget jeg aldrig har set før. Efter at have gennemført dette trin, informerede de mig om følgende:

Hilsen,

Tak fordi du gjorde os opmærksomme på denne sag!

Selvom vi fuldt ud forstår dine bekymringer og frustrationer vedrørende ventetiden, vil vi gerne informere dig om, at vores sikkerhedsafdeling i øjeblikket foretager en grundig gennemgang af din udbetalingsanmodning.

Denne gennemgang omfatter verifikation af de dokumenter, du har indsendt, samt kontrol af din kontoaktivitet for at sikre, at de højeste standarder for sikkerhed og overholdelse af regler opretholdes.

Når gennemgangen er afsluttet, modtager du en e-mail fra vores supportteam med yderligere oplysninger vedrørende din udbetalingsanmodning.

Tak for din forståelse.

Jeg er bekymret over det enorme antal rapporter fra hele verden, der siger, at de simpelthen ikke betaler!

From the message they sent you, it looks like the review is still ongoing and includes both the documents you submitted and a check of your account activity. So at this point, I wouldn't take it as a refusal to pay, although I can understand why the lack of any timeframe is worrying.

I also wouldn't jump to the conclusion that they won't pay based only on reports from other players. Our complaint overview doesn't currently show any unresolved complaints against the casino. That doesn't guarantee how your case will end, of course, but it's worth keeping the situation in perspective.

How long have the two withdrawals actually been pending now? We normally allow casinos up to 14 days to complete a withdrawal, particularly when additional verification or a security review is involved.

One other thing that would be useful to know: do the funds come from casino games or from sports betting? That matters because if the issue later needs to be escalated, our complaint team can deal with casino-related disputes, while pure sports-betting cases fall outside the area we specialize in.

For now, I would leave both withdrawals pending and avoid cancelling them while the review is still in progress.

Godmorgen,

De vil tydeligvis have mig til at opgive hævningen. Jeg har sendt dokumenter (inklusive to forskellige beviser for bopæl) i næsten en uge nu. I dag bad de om det mest absurde af det hele: en kontoudtog fra min virksomhedskonto, hvilket er virkelig respektløst.

Det er første gang, jeg nogensinde har oplevet sådan en forsinkelse og sådan en mangel på respekt!

I understand that if this has already been going on for quite some time, it’s probably becoming very frustrating. I don’t think anyone would enjoy dealing with a KYC process that keeps dragging on.

If anything the casino asks you to provide is unclear, or you don’t understand why a particular document is needed, I think the best place to ask is directly in your complaint so everything stays together in one place.

From what you’ve described so far, though, the requests don’t sound particularly unusual for KYC. They may simply be part of what the casino needs before your verification can be completed, and normally you’ll only be able to withdraw once the account is fully verified.

Most importantly, don’t give up on your money. Even if the casino is taking longer than it should, the worst thing you could do now would be to cancel the withdrawal, stop cooperating with the verification, and eventually play the money away.

So please stick with the process and see it through.

Godmorgen,

I dag fik jeg endnu en overraskelse: 20Bet lukkede simpelthen min konto.

Jeg opdaterer allerede min klage, men jeg advarer alle: BRUG IKKE 20 BET!!!

I’m sorry to hear that.

Hopefully, Tomas will take a closer look at it and we’ll eventually find out what caused the problem.

I assume the casino hasn’t given you any explanation for closing your account so far, right?

De fortalte mig, at de havde lukket min konto på grund af den måde, jeg talte med supporten på, og bad mig om et andet dokument til at behandle min udbetaling. Det er fuldstændig respektløst. Jeg håber, Tomás kan hjælpe mig!

Oh, this must be a very unexpected and inconvenient turn of events and I too hope that complaint will provide chances for resolution.

Speaking of which, can you provide the document to the casinos or is it also something more out of the ordinary?

Denne type dokument er meget usædvanlig. De har igen bedt mig om et billede med mit pas i den ene hånd og et ark papir med en kode i den anden. Før det bad de mig om:

• Bevis for bopæl (2)
• Bankudtog (2 forskellige konti)
• Pas
• Foto med pas i hånden

Hvis det var et lille beløb, ville jeg ikke sende dokumenterne, for ærligt talt er de uprofessionelle og kompromitterer brugersikkerheden. Men det er et betydeligt beløb, og jeg har brug for det.

Ligeledes anbefaler jeg ikke nogen at bruge 20bet. Det er første gang i mit liv, at det er sket for mig, og efter en hurtig internetsøgning indså jeg, at andre brugere har oplevet lignende situationer med dette firma. Det er beklageligt, at de tillader det at forblive aktivt.

After what you already provided, I can only assume that support could probably give you more concrete specifications so you can provide all that is truly necessary at once and be done with it. Even though I did not see all the communication between the casino and you, I'd say you have been cooperating patiently but the result has not met the expectations.

What I usually consider a bit problematic is especially the last request when you are supposed to provide a photo of yourself holding your passport in one hand and a sheet of paper in the other hand. In my opinion it sounds quite easy in email yet I guess this particular photo needs to be in precise quality so both the passport and the note are readable somehow... I wonder whether more details were provided to you.

Well, if I may share my opinion, I have always favored quick verification calls over such photo exchanges.

Let's see whether this last request resolves the situation.