Men det skal siges klart og utvetydigt her:
Det viser sig, at udbetalinger faktisk afhænger af casinoet.
Jeg har ventet i 22 dage på at få udbetalt mine gevinster fra RoboCat Casino. I mellemtiden modtog jeg en udbetaling fra et andet casino, som blev behandlet med det samme og krediteret min konto med det samme.
Begge spilkonti blev registreret via PlayID.
I was contacted today as well. They want me to provide all of this, and that is after I have been verified and have been playing with them for over a year:
«Please upload proof of address document in the form of household Utility Bill,Bank statement or any government issued doc showing your name and address, issued within the last 3 months.
-«Credit card X» front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. We will not accept documents without information covered
- Please provide us with transaction history for «Credit card X» for period February 2025 - February 2026 with visible all of transactions, including deposits to casino
- Please provide us with transaction history for payment method used to deposit for period January 2025 - January 2026 with visible all of transactions, including deposits to casino /Applepay/
- «Credit card Z» front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. We will not accept documents without information covered
- Please provide us with transaction history for «Credit card Z» for period January 2025 - January 2026 with visible all of transactions, including deposits to casino
- Your selfie photo holding your ID document with our website in the background .»
Thats insane……
Well, sometimes that's the case, but in my opinion it's a much better way than if they asked for them one by one and checked one document for several days, for example. This way, when you send them all at once, you can at least rest assured that everything will be fine. Besides, these aren't any special documents, they're quite common, even if there are more of them.
So feel free to write and let me know if everything went well or how it turned out when you find out.
Hej, jeg vandt over €15.000 på Casino, og jeg hæver €500 dagligt fra casinoet til mit PlayID. De første €1.500 ankom efter 3 dage. Jeg anmodede om yderligere €1.500 den 17. februar klokken 12, og i dag, den 20. februar, er der ikke kommet noget. De kan ikke fortælle mig, hvor mange hverdage det vil tage at behandle hævningen. Jeg har stadig €2.500 stående på mit PlayID og €14.500 på casinoets hjemmeside. Jeg har en fornemmelse af, at de bevidst trækker det hele ud og tager sig god tid. Jeg er KYC-verificeret, og jeg forstår ikke, hvorfor de tager så lang tid. Der var dage, hvor pengene blev overført direkte til min konto inden for 5-10 minutter, og nu hvor jeg har vundet stort, lader de mig vente i en evighed på hævningen. Jeg vil helst ikke beholde €16-17.000 på mit PlayID.
Have you tried to get in touch with them regarding the delay?
There should be some explanation about what is going on. Our complaint is able to intervene only after a 14-day time period from your withdrawal, so as of now we are unable to help.
Which casino is it, please?
Ville bare lige give en opdatering: Ifølge min brugerkonto er jeg verificeret; kundesupport siger nej, det bliver stadig tjekket (i 10 dage nu); hver dag nye undskyldninger - jeg har nu ventet på mine udbetalinger i 29 dage.
Hello, I'm sorry to hear that.
It has been a long time and the withdrawal has not been resolved. Would you say it has something to do with the FunID? I'm asking because in the past many players have had their withdrawals delayed due to this app. Thus, it rang a bell.
However, the casino should communicate the matter clearly to you. No excuses about that.
What was the last thing they told you?
Godmorgen, der er helt sikkert en forbindelse mellem PlayID og casinoet; det er let at se. Jeg blev verificeret af både PlayID og casinoet. Processen løb fra dag 19 efter ansøgningen til dag 29. Nu, i dag – dag 30 – burde der ikke være flere forhindringer. Men jeg har stadig ikke modtaget mine penge. Casinoet svarer ikke på direkte henvendelser, og det gør PlayID heller ikke. Kun standardsvar.
I wish your morning would be much better than this... What you just described truly sounds like the experiences I saw across the forum in the past. Let's hope it is not related to just FunID/PlayID because that's sort of a 3rd party involved in payouts. I must be frustrating and I hope it will be over soon.
Det er rigtigt, nogle gange skaber det sådan en fejl. I valghistorikken er valget via playid stadig aktivt, du skal annullere og vælge igen i playid-applikationen. Valget via playid tager altid kun et par sekunder.
Det er også det, de vil have fra mig, så jeg venter på den endelige kontobekræftelse, men jeg tror ikke rigtig, det bliver godt....
Det samme lort her, hver dag en ny undskyldning. Jeg har ventet på mine penge i 10 dage nu, og jeg får ingen information. Jeg spiller ikke der mere.
Jeg anbefaler at vælge et playid og indbetale det på et casino, der har hurtigere udbetalinger. De har det bygget på det faktum, at hvor du taber meget, er udbetalinger i størrelsesordenen minutter - verificeret.
Jeg modtog mine penge præcis fem uger senere. Det var virkelig casinoets skyld. De overførte lige pengene til PlayID.
PLAY-ID blocked my entire account immediately after my first successful withdrawal of €100.
At first, the live chat was closed twice without any explanation when I asked what was going on.
After that, I was simply told that the account had been closed due to an "internal decision".
I currently have around €800 spread across several casinos (Rabona, Frumzi, BigClash, etc.), and I have no idea whether I will ever see this money again.
Is there a way for me to file an official complaint here?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
