Udbetalinger på rtbet (side 19)

Er der nogen, der ved, hvad der foregår med RTBET Casino? Alt har ændret sig i løbet af de sidste par måneder. Kundeservicen har ændret sig, VIP-manageren har skiftet, og udbetalinger er forsinkede. Kan nogen anbefale et velrenommeret casino, der udbetaler inden for et par dage? Myinpire, Malina Casino, Legiano. De to er værre end de sidste.

Perhaps there was a change in the management or something?

Hopefully, we'll find out, but how long have you been waiting for your withdrawal, please? Have they explained the delay anyhow?

Der er så mange udbetalingsanmodninger. Det er alt, hvad de siger. Jeg har ventet siden mandag, men for et par måneder siden blev udbetalinger behandlet på én dag, nu tager det flere dage. De siger, at det er sandt, at min udbetaling er forsinket, men at jeg skal være tålmodig.

Yeah, unfortunately, you can't do much about it; just really be patient. It may happen sometimes that an online casino is overloaded by withdrawals. It is not easy on anyone, right?

Surely, though, inform us about the situation, and if it will go on for long, let us know, please, and our complaint team will try to intervene.

Afhentning ankommet, mange tak

That's great, really.

How long did it take at the end, please?

If you'd like to write about your experience in a user review, you can do so here at any time, by the way.

Jeg ventede 5 dage, før tog det 1 dag, fordi jeg havde niveau 4, så flyttede jeg til niveau 3, så nu tager det 3 til 5 hverdage.

Not that bad, though, right?

I’m on day 12! Nothing yet….Wondering if they will ever process it? Seems like a very poorly run site or a scam/fraud.

Hey, did the casino tell you why you're waiting 12 days? We usually give casinos 14 days to pay out players. Did you have to verify your account? Were you playing with a bonus? 

Please let me know.

they are saying everything with the withdrawal is in line and nothing needs to be done, but they are just very, very busy! Every time I ask they are "working on it"

Yes, in another thread about this same casino, a player is also waiting. It seems to be a delay, but if 14 days pass, I would definitely file a complaint. It shouldn't take the casino an unreasonably long time to resolve this, and we'll do our best to assist you.

Sounds good! Yeah was initiated on May 17

Great, now we have to wait for developments and for our team.

Hope everything will have happy ending. 😊🍀

Jeg har ventet på en udbetaling fra RTBET siden den 21. juni.

Livechat gav som altid kun de samme svar om at vente og være tålmodig.

De er ligeglade med noget, ikke engang via e-mail.

Jeg har sendt dig en e-mail for at sige, at jeg ellers ville videresende sagen og også kontakte min bank. Jeg giver dem et par dage mere til at svare og frigive mine penge.

Hello, it's a shame you had to take this route, but let's hope it won't be necessary. I get that repetitive or nonconvenient responses from the casino, which can become a pain, but usualy chat operators have little to add other than the usual comforting messages. Do you have any clues as to why it takes so long? In any case, do not hesitate to complain through our Complaint Resolution Center; it may be a way forward.

Hej, jeg har allerede indsendt en klage til jer i går, og håber på et hurtigt svar.

Jeg aner absolut ikke, hvorfor det tager så lang tid. Jeg spurgte via e-mail, og det fremgår af det vedhæftede billede.

Jeg spurgte derefter om en specifik betalingsdato, men de svarer ikke længere.

Hello, I'm glad to see the complaint was approved. Even though I cannot promise quick resolution, I believe complaining has potential. The casino still has a very decent safety index, which basically means all players have been paid—eventually. However you say it has been longer than four months, and I'm not taking that lightly—that's really weird for 123€, and I get it's frustrating.

Det tog ikke engang 4 måneder; jeg sagde 21. juni. Det ville have været juni.

Jeg beklager, hvis du misforstod.

Perhaps it would be best to double-check the complaint; the description I see says, "The player from Germany requested a withdrawal of 123 euros over 4 months ago but has received no substantial updates from the casino, only generic responses assuring him that his money is safe. Despite choosing a faster payment method, he continues to experience delays with no clear timeline given for the payout."

Adding link to help a bit: https://casino.guru/complaints/rtbet-casino-player-s-withdrawal-has-been-delayed-9 I just want to ensure the mediator got all the things correctly. It still, however, could be just a wrong description in the case summary. I apologize for this misunderstanding.