Verifikation Bruce Bet (side 7)

Yes, that's it! Mediator takes care of your complaint; his name is Tomas and you can add those photos by posting in the complaint thread, which is here 👈 I inserted the link for you; just click on it or tap, please.

Thank you, I forwarded the photos to his linked email.

Once more, after 5 times.. They did it again! Unbelievable!

Let's see whether the complaint mediator would agree with the casino's rejection of your photos...

Jeg er BruceBet-kunde med brugernavnet Lauraniculina.

Jeg anmodede om en udbetaling på €1.000 den 18. maj 2026. Den 20. maj 2026 bad de mig om dokumenter til KYC-verifikation. Jeg sendte dem straks samme dag.

I dag er det den 24. maj 2026. Det er 4 dage siden, at dokumenterne blev sendt, og verifikationen er stadig "I gang".

Chatsupporten, Agent Samuel, fortæller mig ikke, hvilke dokumenter der mangler, eller hvad der blokerer verifikationen. De siger blot "vent på verifikation" uden at give nogen tidsramme eller årsag.

Jeg har alle skærmbillederne af chatten og afsendelsen af ​​dokumentet.

Jeg anmoder Casino Gurus hjælp til at verificere legitimiteten af ​​KYC-anmodningen og modtage en klar opdatering om status for min verifikation og udbetaling. Casino Guru har rapporteret lignende forsinkelser med BruceBet vedrørende verifikations- og udbetalingsforsinkelser.

Unfortunately, we are unable to do much here, you know.

We communicate with casinos only through complaints and are able to intervene after 14 days from the withdrawal request.

Have you tried to contact the casino by email as well?

Jeg opfordrer alle i verden til at holde sig langt væk fra dette casino!!! De lokker dig med bonustilbud og udbetaler så bevidst ikke, eller du er nødt til at vente i uger eller endda måneder!!! Livechatten er langt den værste, jeg nogensinde har set... I årevis har de sendt det samme budskab om høj efterspørgsel – det er fuldstændig latterligt! Og hjælpen fra Casino Guru er sørgeligt utilstrækkelig; jeg får kun ét svar om ugen.

De har ikke foretaget sig noget, selv efter 14 dage!!! Jeg har ventet på min betaling i en måned, og de svarer kun på min klage én gang om ugen.

Hello, I saw the complaint and I'm sorry it has been so long since the casino responded. I understand that you consider my colleagues' responses inadequate, but I believe it could be because you did not read the complaint instructions. Each party, including you, indeed has 7 days to respond. That's how the current complaint system works, because mediators as well as casinos need time for resolving cases through investigation and cooperation.

I imagine it's not easy. But please hold on.

Men jeg tror ikke, der har været nogen kommunikation med casinoet endnu, det er problemet.

Yes, I understand this is your opinion. However, the complaint works with specific steps. First of all, the casinos have 14 days to resolve the problem. Then we can step in, however, only when all information is provided from the player; then the mediator assesses the case and reaches out to the casino. I see you complained about the same casino just before this occurrence, so you are aware there is a delay.

It's not easy, but the complaint also needs time to reach the phase where the casino is invited in.

Ja, men hvad er problemet? Der er gået næsten en måned igen! Jeg er blevet verificeret flere gange, som det fremgår af min tidligere sag!

I understand what you mean. However, those are two different cases in the system, one closed and one closed as resolved. That's why I mentioned the delay already known. I wish I could speed things up, but it's not in my power, I'm afraid.

Alt er fint, jeg har opgivet pengene!!! Næsten fire uger er simpelthen uretfærdigt!!! Jeg kan indbetale tusindvis på samme dag, men når det kommer til udbetalinger, snyder disse casinoer.

I'm sorry you gave up on the money, but I understand you had enough. Sadly, without money involved, the complaint will be canceled, and the casino will get away with it without further questions. It's a shame because they left you waiting endlessly.

Betyder det, at Casino Guru ikke kan hjælpe mig?

Well, if you lost the money in question, then unfortunately we cannot proceed further.

Jeg har ikke mistet den, den er stadig fremragende! Jeg har ikke meget håb om at få den, men pengene er ikke væk.

Ok, so please do not play with any money and give the second complaint time to progress. It would be a shame to leave the delay without an investigation. 🙏

Nej, jeg vil bestemt ikke spille med disse penge; jeg vil gerne modtage dem.