Hello! I passed a first verification and they also made a payment. I played and had some winnings, but when I got the draw, they told me that another check was needed! I sent the requested documents and since then they keep telling me that the verification did not pass! I've been trying to pass this second check for more than a week, now they haven't answered for 4 days!
I would say that sometimes there may be additional verification in the casino, it's not something that is uncommon. However, if your documents are not appropriate or there is something wrong with them, I would expect the casino to tell you so you can send one to make it right. I see that this hasn't happened and I would like to add that we give casinos 14 days to sort out the KYC process.
But if you haven't heard from them in 4 days and you don't know what to do and your documents are still rejected, then I would probably open a complaint on our site and our team would look into it and try to help.
What do you say?
If you are interested, just click here. ⬅️
I've also got a guide that tells you everything you need to know about what to expect when you make a complaint, so you can read that as well.
I hope this will be sorted out soon.
I did make a deposit in this casino. Without checking it first. Huge mistake...I won 300 euros. After that and one misunderstanding I withdrew 260....after that .... I asked them in the chat support if the bonus I had ( cause this money I won by wagering the first deposit bonus) had any restrictions or I can make the withdrawal normally .... They said that there was a general restriction but it wouldn't affect my case. . today I checked and I see the amount of 155 was deducted and the reason said ' manual withdrawal '. I asked them since I didn't see any money on my account and they said that this restriction applied in my case. Now from 300 euros I managed to withdraw 105 euros. Which I didn't get yet .....I just made the withdrawal....I will get the amount. IF they accept any documents for verification if they ask one. So there a loooong way to go yet. .
Please do not play in this page. Don't get scammed and ALWAYS check first the page in casino guru to see if it's a legitimate page or not.
Hi, I would say that the casino definitely shouldn't give inaccurate information. So if you've played with a bonus, it's always better to read the bonus terms and conditions, and if you don't understand something, go to the chat. In any case, if they confirmed that nothing would apply to your case and then applied it, that's not right. So what did they apply, some maximum cashout or something else?
They didn't ask for verification documents, if I'm thinking correctly, right?
Foretog en hævning den 29. februar. Har kunnet hæve flere gange før. Denne gang krævede det verifikation, efter 72 timer skrev og spurgte jeg et par gange og fik hele tiden svaret: vær tålmodig. Så kom svaret om, at det ikke var godkendt. Sendte det igen, og nu venter jeg igen. I morgen vil der være gået 2 dage. Tjekker de også den slags ting i weekenderne, eller skal jeg vente til mandag for at få svar og så sandsynligvis vente endnu længere igen?
Jeg har ikke oplevet noget andet casino, hvor verifikationen ikke blev godkendt.
They specifically told me that they have a restriction of that kind generally in their casino but the support agent told me that from what he saw that wouldn't apply in my case. Although another department is in charge of this things he said that from what he saw that wouldn't apply to me.... which did apply in the end. Nevermind I saw so many bad reviews here for that casino that I am literally glad that I got 105 at the end. ( I got the money with no verification too) So thank god for that. I know it's not right but It could be worse. .
*The bonus I had was a first deposit bonus. I wagered the amount and withdrew the money I had left. But they said that a rule applies in thay case in which you can only withdraw 200% of the amount you deposited in the first place.
Foretog en hævning den 29. februar. Har kunnet hæve flere gange før. Denne gang krævede det verifikation, efter 72 timer skrev og spurgte jeg et par gange og fik hele tiden svaret: vær tålmodig. Så kom svaret om, at det ikke var godkendt. Sendte det igen, og nu venter jeg igen. I morgen vil der være gået 2 dage. Tjekker de også den slags ting i weekenderne, eller skal jeg vente til mandag for at få svar og så sandsynligvis vente endnu længere igen?
Jeg har ikke oplevet noget andet casino, hvor verifikationen ikke blev godkendt.
I think casinos usually do these things during the work week and not on weekends, so I would be prepared for a possible wait. What wasn't approved in your verification? You say you requested a withdrawal on February 29, I think that's a mistake, is that right?
Jeg anmodede om en udbetaling, og så fik jeg besked på at bekræfte. Jeg har sendt dokumenter to gange i den sidste uge, og de afviser. Jeg får ikke engang svar på, hvad der ikke er godkendt.
Hmm, that's not good, because it's important to know why and what wasn't approved. Don't you have it somewhere in your player profile? Without it, we basically know nothing, and you have to go through this process in order to withdraw money.
So if the casino hasn't responded to you in a week, I would consider filing a complaint.
What do you say?
De sagde nu, at det var fordi hele mit hoved ikke var synligt på selfien med mit ID-kort 🤷🏻♀️ de sendte nye, så bare vent og se.
Okay, let's wait and see what happens next.
I'll wait.
Blev afvist 3 gange til verifikation, og derefter forsøgte jeg at hæve den 29/1. Jeg er så træt af dem, det samme svar hele tiden: vær tålmodig. De finder altid noget galt, selvom jeg sender det, de beder om. Har aldrig oplevet lignende problemer på andre sider. Sendte igen i går for 4. gang, og de afviser nu, hvor jeg har sendt ekstra bevis på, at det er mig. Jeg ved ikke, hvad jeg skal gøre? Jeg vil bare have mine penge ud, så jeg kan boykotte denne side senere 🥺
If you don't know what to do next, I understand how you feel. They still haven't told you what's wrong, or even if they do and still reject your document, I know it's frustrating.
I would try submitting a complaint and I believe they will be able to help you somehow.
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