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Hello, I deposited S/200 by transfer method, which was deducted from my balance, but it never arrived. I spoke to support and they asked me to wait 19 days because the payment method is no longer available. However, it was on their page and is no longer deactivated. Now, if they add YAPE or another payment method, they tell me to wait and nothing.

Hola deposite por metodo de transferencia S/200 lo cual se desconto de mi saldo pero nunca llego, hable con soporte y me piden que espere 19 dias, porque el cual el metodo de pago ya no esta, pero ahi mismo es que estaba en su pagina, lo cual ya no esta desactivado y ahora si colocan YAPE o otro metodo de pago, me dicen que espere que espere y nada de nada.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly your deposit made 4/9/2025 was unsuccessful?
• Have you contacted casino support for assistance?
• Have you contacted your bank and asked them for assistance?
• Have you made any previous or subsequent successful deposits?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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No, it was not successful on September 4th

Yes, I contacted them, but they just tell me that I shouldn't have used that payment method and that I should wait 19 days.

I can't complain to my bank, since it was an interbank transfer on my part BCP

No, I never deposited. It was my first time depositing and it was a bad experience.

No, no fue exitoso el 04 de Septiembre

Si me puse en contacto con ellos, pero solo me dicen que no debi usar ese metodo de pago, que espere 19 dias .

No puedo quejarme con mi banco, ya que fue una transferencia interbancaria por mi parte BCP

No , nunca deposite era mi primera vez que depositaba y mala experiencia

Thanks for the explanation.

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear legendaryltp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru