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Subject: Unjustified confiscation of winnings (€2,628.64) - BlockBets

Description:

I hereby revoke the decision to void my winnings (€2,628.64) by BlockBets Casino. After meeting all wagering requirements, the system automatically converted my bonus funds to real money. This technical process typically occurs only after the system has verified that no rules (including betting limits) have been violated.

Despite this, my withdrawal request was canceled. They claim I violated the "max bet" rule but refuse to provide specific evidence, such as:

Specific site identifiers or timestamps of alleged violations.

The exact amounts of bets that allegedly exceeded the limit.

They only provided the name of the game, which doesn't constitute proof. I strongly dispute this claim. If any violations were to occur, Bonus Engine should have flagged them or blocked the conversion to real money.

The casino is withholding my funds without providing transparency or evidence. I'm contacting CasinoGuru for assistance in restoring my balance and authorizing my withdrawal. I have screenshots of my balance and unclear responses from customer support as proof.

Temat: Nieuzasadniona konfiskata wygranych (2628,64 €) - BlockBets

Opis:

Odwołuję decyzję o anulowaniu mojej wygranej (2628,64 €) przez kasyno BlockBets. Po spełnieniu wszystkich warunków obrotu, system automatycznie zamienił moje środki bonusowe na saldo prawdziwych pieniędzy. Ten proces techniczny zazwyczaj następuje dopiero po zweryfikowaniu przez system, że nie doszło do naruszenia żadnych zasad (w tym limitów zakładów).

Mimo to mój wniosek o wypłatę został anulowany. Obsługa twierdzi, że naruszyłem zasadę „maksymalnego zakładu", ale odmawia przedstawienia konkretnych dowodów, takich jak:

Konkretne identyfikatory zakładów lub znaczniki czasu domniemanych naruszeń.

Dokładne kwoty zakładów, które rzekomo przekroczyły limit.

Podali jedynie nazwę gry, co nie stanowi dowodu. Zdecydowanie kwestionuję to twierdzenie. Gdyby doszło do jakiegokolwiek naruszenia, „Bonus Engine" powinien je oznaczyć lub zablokować konwersję na prawdziwe pieniądze.

Kasyno wstrzymuje moje środki bez zapewnienia przejrzystości i dowodów. Zwracam się do CasinoGuru o pomoc w przywróceniu salda i zatwierdzeniu wypłaty. Jako dowód posiadam zrzuty ekranu mojego salda i niejasne odpowiedzi działu obsługi klienta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nowaczek833,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Terms and Conditions of Blockbets Casino and I found this:

Bet Limits: The maximum bet amount allowed when wagering a bonus is $2. (Welcome Bonus Package: $5) 

Our position is closely explained in the Fair Gambling Codex: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format, together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika