Dejligt at møde dig, Ryanpokies! Tak for din feedback, vores suppost-service fungerer 24/7, og alle specialister er kvalificerede inden for deres område og altid glade for at besvare alle de spørgsmål, du har. På trods af bonusser for de 1. 4 indbetalinger har vi desuden ugentlige bonusser, cashback samt månedlige kampagner uden indskud.
Med venlig hilsen, Legzo Casino!
Nice to meet you, Ryanpokies! Thanks for your feedback, our suppost service works 24/7 and all specialists are qualified in their field and always happy to answer all the questions you have. Moreover, despite bonuses for the 1st 4 deposits we also have weekly bonuses, cashback as well as monthly no deposit promotions.
Deres bonussystem er virkelig dårligt. Jeg brugte over $1000 på en uge og modtog en e-mail om, at jeg har cashback på min konto, men fik at vide, at det blev sendt ved en fejl, og de kunne ikke gøre noget.
Their bonus system is really bad. I spent over $1000 in a week and received an email saying I have cashback in my account but was told it was sent by error and nothing they could do
Til at starte med er vi oprigtigt kede af at høre, at du havde sådan en oplevelse på vores casino. Vores hold er altid loyalt over for vores spillere og gør sit yderste for kun at give brugerne en behagelig oplevelse.
Ikke desto mindre vil vi gerne påpege, at vi tilbyder en bred vifte af bonusser at vælge imellem. Det er vores hovedmål at holde vores spillere glade, så vi foreslår gratis spins, matchbonusser og andre fantastiske præmier så ofte som det er muligt.
Med hensyn til cashback, der blev tilføjet til din konto ved en fejltagelse. Vi undskylder oprigtigt for ulejligheden, og vi er ret sikre på, at vi vil være i stand til at give dig en fantastisk bonus, der vil ændre din mening om vores casino (kontakt venligst vores LiveChat for yderligere hjælp + vedhæft et skærmbillede, der viser dette svar).
Der er dog et punkt i vores T&C, der angiver "Hvis kasinoet fejlagtigt krediterer din spillerkonto med en indbetaling, bonus eller gevinster, som ikke tilhører dig, uanset om det skyldes et teknisk problem, fejl i betalingstabellerne, menneskelige fejl eller andet, beløb og/eller gevinster fra en sådan bonus eller indbetaling forbliver kasinoets ejendom og vil blive trukket fra din spillerkonto". For mere information, følg venligst dette link: https://www.slotozen.com/terms-and-conditions
Vores team undskylder endnu en gang ulejligheden og sender dig deres kærlighed og ønsker dig held og lykke ;) Vi glæder os til at se dig igen!
Med venlig hilsen, Slotozen Casino
Dear Ryanpokies,
To start with, we sincerely regret to hear that you had such an experience at our casino. Our team is always loyal to our players and does its utmost to provide users only with a pleasant experience.
Nevertheless, we would like to point out that we offer a wide variety of bonuses to choose from. It is our main goal to keep our players delighted, so we propose free spins, match bonuses, and other awesome prizes as often as it is possible.
Regarding the cashback that was added to your account by mistake. We sincerely apologise for this inconvenience, and we are pretty sure, that we will be able to issue you a great sorry bonus that will change your mind about out casino (please contact our LiveChat for further assistance + attach a screenshot showing this reply).
However there is a point in our T&C indicating "If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account". For more information, please follow this link: https://www.slotozen.com/terms-and-conditions
Our team apologies for this inconvenience once again and sends you their love and wish you the best of luck ;) We are looking forward to seeing you again!
Jeg spurgte, hvad processen var med at lukke min konto. Da jeg efter mine gratis spins og jeg brugte al min kredit, ville jeg lukke kontoen. Men de lukkede det med omkring $100 på der plus flere resterende gratis spins. Account manageren forstår åbenbart ikke ordentligt engelsk. Og deres chat fremsatte deflamiterende beskyldninger. Jeg vil holde mig til niveau op. Meget ulykkelig
I asked what the process was of closing my account. As after my free spins and I used all my credit I was going to close the account. But they closed it with about $100 on there plus more remaining free spins. The account manager obviously doesn't understand proper English. And their chat made deflamitry accusations. I'll stick to level up. Very unhappy
