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1 måned sidenOriginalOversættelse
I wouldn't recommend this site. Support IS horrible. If you have any issues, support just copypastes The same answers everytime. You need to wait a lot to get your issues resolved. I Lost 5000 e within a Day and i didn't get any reasonable bonus etc. for it. There is multiple sites that actually wants to keep their customers by offering many good bonuses with good terms. This site isnt that. I would recommend to everyone a site that offers no wager prizes for your money, such as a cashback, cash or spins. This site is not the one. Horrible experience. The site has had MULTIPLE errors, and what do you think do they compensate that? No they dont. If you go to support Ask what is going on, they just say that unfortunately i dont have Access to that info. They dont Even Ask IT from another department, like they do on other sites If they dont know The answers. Zero respect towards customers here honestly. AVOID this site and every other site with same management. Most arrogant management/support i have seen on casino industry. Extremely horrible.
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  • One of the worst loaylty programmes
  • Extremely bad support
  • Bad terms on bonuses, for example Max withdraw X10 for The bonuses that you have first collected with your own money
  • Not any generous offers for a loayl customers
Welle Casino
1 måned siden
Greetings Mag7!

Thank you for taking the time!

We understand that there is always room for improvement, and after reviewing your case more closely, we noticed that according to our system, you've received over a dozen bonuses, totaling more than 50% of your investments.

Every piece of feedback helps us improve, and yours is no exception. We will continue striving to meet the needs of every player!

Best regards,
Welle Team
4 måneder sidenOriginalOversættelse
I have asked to block me from all njord ventures b.v casinos. Despite this, I was able to use the site. When i went live chat to koicasino asking about this, they closed my account on lysti. They said they dont have anything to do with this site but still are able to close down an account from another casinos live chat? How is that possible?
  • Not caring towards addiction blocks
4 måneder sidenOriginalOversættelse
Another alert regarding white star bv. I have multiple times asked to block me entirely as i know i cant control of my behaviour due my addiction. They just dont care about it. They are more than Happy to benefit from these people. They just dont care. This is alert for all of you to STAY AWAY . If you have any kind of issues IT won't Be resolved.
  • Failing responsibility
  • Bad support
  • Making money from vuonerable people
8 måneder sidenOriginalOversættelse
There is No special offers for being a vip. Many sites gives more back to their players and you dont even need to be a vip for it. I closed my account. When i told them that I have an addiction and lost my monthly income, they said that I enjoyed games and had some nice winnings. Never seen this kind of behaviour towards someone who is sick. Where is the emphaty?
  • Disgusting behaviour towards sick people
  • No good offers, even if you are a vip and have lost a lot
9 måneder sidenOriginalOversættelse
Dont use the site. I have sent them multiple emails and also used live chat to say that I want to be permanently banned from this site due my addiction. They refused to do so. Only thing they offer is 5 years block. That is not enough, when i ask to get a PERMANENT BLOCK due my addiction.
  • Not responsible casino
  • Horrible support
9 måneder sidenOriginalOversættelse
Horrible experience. I have asked to block me permanently from this lisence. They allowed me to register and deposit with same details. After loosing the money they have blocked my account permanently. There is none refund, even when i shouldnt have been able to register even. This site and royspins has both horrible support that is really arrogant towards customers. They dont care at all and is contantly lying to make benefit for themselves. I wouldnt use these casinos. Also alert to all that for example cashback has 10x max win limit which is always extremely bad. They also lie and say they cant affect to rtp. Everyone knows by now that casinos can buy different rtp versions on play and go slots. Just overall this casino management dont care about responsibility and dont have any problem to lie to customers. We also see this from other complaints regarding sistersite royspins.
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  • No care towards responsibility
  • Horrible and arrogant support
  • Bad terms
Wazbee Casino
5 måneder siden
Dear Mag7,

Thank you for taking the time to write this review.

We have investigated the matter, and indeed, it is a complex and lengthy case. Also, we are deeply sorry that we couldn't find a mutual understanding or resolution.

However, after a thorough review, we confirmed that all our actions met industry and licensing standards.

We appreciate your feedback and wish you the best in finding a suitable venue for your gambling needs.

Wish you the best,
Wazbee Team
11 måneder sidenOriginalOversættelse
This must be worst casino there is. They dont answer any questions or concerns. They handle complaints based on their own opinion, not any correct details. They dont comply with mga rules. They couldnt care less about responsibility and protecting vulnerable people, such as addicts.
  • Failed responsibility
  • Extremely bad support and complaint handling
  • You cant get any answer for your concerns
  • They dont care about harm that gambling causes, they allow addicts to use the site
12 måneder sidenOriginalOversættelse
This is warning to all that do not use a site like this or support this kind of casino ever. I asked them is it possible to refund based on my difficulties. It took a week and they asked me a lot of different documents. I sent them very private information about my difficulties, doctors statement, 8!!! Different Bank statements. I thought that this was meaning that they will refund me as there were so many documents they asked. But definitely not. They only said that refund denied and I have accepted the terms. And this is where they needed over 10 private documents regarding me? This has caused me so much stress and anxiety. I really wouldnt want anyone to have these details and I wouldnt have send those if I would have known that. I have never seen anything like this. Honestly speaking disgusting behaviour towards someone who is already in vulnerable position. Stay away from a place like this! They have now blocked my contacts, I cant send emails or go to live chat. This was while I was waiting for an answer that why my refund was denied. I have now sent very private documents to them and they have blocked me after completely, this is stressing me out so much. I have never been treated as badly. Stay away from here! If you will have any issues they can just block you without any answers.
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  • Asking multiple private documents for nothing
  • No care towards someone who is already sick
  • Making desicion for complaint that didnt say basically anything regarding that and why it was denied
  • Dont give any answers and block you so you cant contact them
1 år sidenOriginalOversættelse
Horrible site. There is No cashback, no goodwill rewards. No respect towards customers. This site offers absolutely nothing. Also you cant really wager the bonuses as they have excluded pretty much all the slots. I havent seen this bad site on a while. I would say stay away from here. Alert!! They have hidden RTP on play and go slots. Do not use the site.
  • No goodwill bonuses
  • Bad support
  • No respect towards customers
  • Hidden RTP on play and go slots
1 år sidenOriginalOversættelse
Extremely bad payouts. Money goes extremely fast here. Played 500 e with max 1 e bet and not even 200x win. Horrible. For No deposit bonus you get some spins that end up all the time less than those is worth. Also wager is x40 which is really high. I would recommend casinos that has wager free goodwill bonuses. Also the cashback amount is lower if you get any bonuses. I have never seen anything like this on other casinos. On this casino you will need to loose to get any rewards, they dont have any system that would give rewards by wagering. I dont recommend. Arrogant support tells someone who is addicted about the big wins someone has got. Does this sound responsible to you?
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  • Bad bonuses with high wager
  • Cashback has x3 wager and also amount is lower if you receive bonuses
  • Reward system is extremely bad
  • Arrogant and mean support towards someone who is highly addicted and sick
Rakoo Casino
2 måneder siden
Dear Customer,

Thank you for sharing your concerns with us. We’re sorry to hear that your recent experience didn’t meet your expectations. Your feedback is important, and we’re continuously working to enhance our offerings and ensure a fair gaming environment.

We understand how frustrating it can be when things don’t go your way. We’d appreciate the opportunity to turn things around and show you the improvements we’re making. If you give us another chance, we believe your next experience could be much more enjoyable.

Best regards,
The Rakoo Team
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