Jeg kan ikke gennemføre KYC-processen, og de finder altid en eller anden latterlig undskyldning for at afvise den i 6 måneder. Jeg har indsendt forskellige billeder af krypto-wallets og bevis for adresse 10 gange. Jeg spurgte også support om, hvordan jeg skulle tage imod dem, så de godkendte det. Og det sjove er, at jeg gjorde præcis det samme, som supporten sagde, og de afviste det stadig, omkring 5 gange. Det her er et eller andet spøgefuldt casino, og jeg kan ikke engang tage mine penge, selvom supporten er forsvundet de sidste par uger. De har kun AI-assistent på deres hjemmeside. Spil ikke her, hvis du ikke vil have et mentalt sammenbrud. Jeg ved også, at de teknisk set kan bede om ID, bevis for adresse og bevis for indkomst, men de spilder simpelthen bare tiden her med vilje. Jeg vil indgive en klage, måske vil det hjælpe min sag, og endelig efter 6 måneder kan jeg få mine penge og få lidt fred.
I can't complete the kyc, since 6 months they Always find some ridicilous excuse to reject it I've submited 10 times different pictures about crypto wallet and proof of address, I also asked support on how to take them so they approve it. And the funny thing is I did the exact same things what support said and they still rejected it like 5 times. This is some joke casino and I can't even take my money even support disappeared these past few weeks they only have ai assistant ön their Site. Do not play here if you don't wanna have a mental breakdown. Also I knows they technically can ask for ID, Proof of Address, Proof of income, but they are simply just wasting Time here on purpose. I will file a complaint maybe that will help my cause and finally after 6 months I can get my money and some peace.