Then things went downhill fast.
After winning a bet, I got a pop-up saying "Double your winnings." It sounded like a nice promotion , like an offer to double what I’d already won. What they didn’t say anywhere was that it was actually a "Double or Nothing" feature, meaning if you lose, you lose everything.
So I clicked it, thinking it was a harmless promo, and lost the entire amount I had just won.
That kind of thing should never happen on a legitimate platform. It’s misleading, and players deserve to know what they’re agreeing to.
When I contacted support to explain the issue, they were painfully slow to respond.
Emails take days to get answered, and when they finally reply, it’s just copy-paste automated messages that don’t solve anything. Just saying this is it, we cannot do anything, you joined the promo, it’s your fault, not ours. No money back , no compensation and of course not even an apology….
They don’t seem to read what you actually write, and they definitely don’t take responsibility.
Overall, the platform looks nice from the outside, but the way they treat their customers is far from professional.
They don’t value their players, they don’t offer real help, and the whole situation with the misleading "Double your winnings" offer feels like a scam in disguise.
It’s extremely disappointing and feels like a form of theft, honestly.
I wouldn’t recommend this casino to anyone who values transparency, fair play, or decent customer service.
It might look like a serious site, but behind the design, it’s the opposite.
- Very well-designed and clear website, easy to navigate.
- Accepts high betting limits, which is great for serious players.
- Offers multiple payment methods
- Wide range of games, sports, and betting markets.
- Lower odds than other casinos
- Unclear terms and lack of transparency in promotions.
- Very slow customer support. Responses take several days, and most replies are automated and generic, without addressing the actual issue.
- No real solutions provided, even when the situation clearly isn’t the player’s fault.







