Jeg starter med det positive – dette casino har et solidt udvalg af slots fra alle de store udbydere, og hjemmesidens layout er anstændigt. Indbetaling via Interac var glat og nemt. Det er her den gode oplevelse slutter.
For det første har jeg haft konstante problemer med spil, der fryser eller siger "ikke forbundet til server", hvilket dræber stemningen fuldstændigt. Oven i det faldt min saldo tilfældigt til $0 et par gange, og jeg blev startet fra spillet. Genindlæsning af webstedet løste det til sidst, men dette burde ikke engang ske.
Den største hovedpine var tilbagetrækningsprocessen. Selvom det var enkelt at indbetale via Interac, var udbetaling en anden historie. Den eneste mulighed, der blev tilbudt, var en Interac e-overførsel med en latterlig minimumsudbetaling på $155. Kundeservice informerede mig om, at minimum for krypto er $30, men for bankoverførsler (hvilket de insisterede på, at Interac var), er det $155. Jeg prøvede at forklare, at Interac ikke er en traditionel bankoverførsel, men det var som at tale til en væg.
Som om det ikke var slemt nok, havde jeg to bonusser på min konto – en bonus på $45, jeg tjente fra en turnering, og 50 gratis spins. Begge bonusser blev annulleret i det øjeblik, jeg anmodede om en udbetaling, uden nogen forklaring eller chance for at få dem tilbage. Så meget for loyalitet eller retfærdig behandling.
Mellem de tekniske problemer og de absurde tilbagetrækningspolitikker kan jeg ikke anbefale dette casino. Det føles som om, de gør alt for at frustrere spillere, når det kommer til udbetaling. Undgå, hvis du værdsætter din tid og penge!
Jeg synes også, at anmeldelserne på dette websted for dette casino er sus. Det ser bare ud til, at en stor del af "folkene", der har anmeldt dette casino, lige har tilsluttet sig casinoguruen, og dette var den første anmeldelse.
Jeg indrømmer, at jeg normalt bare skimmer gennem T&C'erne, eller jeg kopierer og indsætter og lader chatgpt finde noget usædvanligt, og jeg har åbenbart ikke læst disse T&C'er grundigt nok, men hvorfor skal et kasino skjule vigtige detaljer i T&C'erne , hvis de ikke er bekymrede for, at spillerne har problemer med nogle af deres politikker, hvorfor så ikke være ærlig og give en pop op advarsel til spilleren om, at de vil miste deres bonusser, hvis de anmod om en udbetaling, og hvis kasinoet vil acceptere Interac for indbetaling, bør det være i stand til at acceptere den samme Interac for udbetaling, hvor minimumsudbetalingen er den samme som minimumsindbetalingen.
Jeg har set ærlige og bedre casinoer fejle, og hvis dette casino fortsætter med at fungere på denne måde, så vil det også fejle. De bedste kasinoer, der har formået at overleve, mens de fleste fejler, har normalt god kundeservice, originale kampagner, kvalitetsspil med glat gameplay, har fair T&C'er, og spillerne føler sig trygge ved at give deres information til kasinoet. Hvis et nyt casino ikke kan gøre alle disse ting godt, så burde de ikke engang have gidet at åbne i første omgang.
I’ll start with the positives—this casino has a solid variety of slots from all the big-name providers, and the website layout is decent. Depositing via Interac was smooth and easy. That’s where the good experience ends.
First, I’ve had constant issues with games freezing or saying "not connected to server," which kills the vibe completely. On top of that, my balance randomly dropped to $0 a couple of times, and I was booted from the game. Reloading the site eventually fixed it, but this shouldn't even be happening.
The biggest headache was the withdrawal process. While depositing via Interac was simple, withdrawing was a different story. The only option offered was an Interac e-transfer, with a ridiculous minimum withdrawal of $155. Customer service informed me the minimum for crypto is $30, but for bank transfers (which they insisted Interac was), it’s $155. I tried explaining Interac isn’t a traditional bank transfer, but it was like talking to a wall.
As if that wasn’t bad enough, I had two bonuses in my account—a $45 bonus I earned from a tournament and 50 free spins. Both bonuses were canceled the moment I requested a withdrawal, with no explanation or chance of getting them back. So much for loyalty or fair treatment.
Between the technical issues and the absurd withdrawal policies, I can’t recommend this casino. It feels like they’re doing everything possible to frustrate players when it comes to cashing out. Avoid if you value your time and money!
I also find the reviews posted on this site for this casino to be sus. Just seems that a large amount of the "people" that reviewed this casino, have just joined casino guru and this was there first review.
I admit that I usually just skim through the T&C's or I copy and paste and let chatgpt find anything unusual, and obviously I didn't do a thourgh enough reading of these T&C's, but why does a casino have to hide important details in the T&C's, if there not concerned with the players having issues with some of there policies why not be honest and give a pop up warning to the player that they are going to lose there bonuses if they request a cashout, and if the casino is going to accept Interac for deposit, it should be able to accept the same Interac for withdrawal with the minimum withdrawal being the same as the minimum deposit.
I've seen honest and better casinos fail, and if this casino continues to operate how like this, then it will fail as well. The top casino's that have managed to survive while most fail, usually have great customer service, original promos, quality games with smooth gameplay, have fair T&C's and the players feel safe giving there information to the casino. If a new casino can't do all of these things well, then they shouldn't even have bothered opening in the first place.
