Sportzino Casino – anmeldelse

Player has won 200 and 400 Sweep Coins respectively, and requested a withdrawal. After payment not being processed, he has contacted the support to investigate the issue. This has happened because the player connected his Facebook account with the casino account. His Facebook name is not exactly matchign the KYC verified legal name, yet the casino changed the name for a Facebook one on its own accord, causing the KYC to fail and bank refusing accepting the payment. After some time casino changed name back to the legal one, but requested new KYC verification with player's secondary bank account, that the player does not possess. Since getting KYC verified again is now impossible and with no hope for a payout, the player has requested his account to be closed.

Jeremiah411 has requested a self-exclusion from Sportzino. After 7 months of back and forth communication, the casino confirmed the account has been closed. Yet the player is still able to log in, deposit and gamble. Casino has not replied to the mediator's appeal and case is still being unresolved.

Spilleren fra USA fik lukket sin konto og ugyldiggjort præmieindløsning, efter at Sportzino anmodede om bekræftelse af et kreditkortnummer, der aldrig var blevet brugt på hans konto. Spilleren fremlagde alle ønskede dokumenter og gennemførte rutinetjek, men kontoen blev lukket, og gevinster blev konfiskeret. Efter gennemgang blev det fastslået, at Sportzino Casino var et socialt kasino, som ikke var en del af vores database. Derfor var vi ikke i stand til at lette tvistbilæggelse i forbindelse med denne sag.