Anadol24 Casino – Anmeldelse

I had a very concerning experience with this casino regarding responsible gaming and self-exclusion.
I had previously requested self-exclusion on a platform level, which should have prevented any further access or registration. However, their system allowed me register and deposit.
This directly contradicts responsible gaming principles and shows a serious failure in their internal controls.

Later on my account was locked and when I requested a refund based on this situation, my requests were ignored.

I strongly advise others to be cautious, as this raises serious concerns about how self-exclusion policies are actually enforced in practice.


----Update----

The operator claims the case was "resolved" in response below, however no refund was issued and no actual resolution was provided.
The response relies solely on internal records without addressing the failure of responsible gambling controls.

I deposited based on the first deposit bonus offered, as well as the games and providers the casino has recruited. Of the 95 providers listed by filter, I was advised of just one to play when I queried support about a list of restricted games. No information was given other than some providers have geo location restrictions in place.
So my advice is to spend your money at any of the other many casinos that offer games from most providers with just a bonus wagering restriction.
I am still yet to spend my real or bonus money, have preferences over Betsoft.
Edited to add, I was advised by support of three providers I can play. Turns out there's still only one as Popiplay and Lucky do not appear as providers at all in my menu.
Pretty disappointing experience, should have deposited elsewhere.

Dette casino er en skam, og gudskelov var det kun €100. Det viser sig, at jeg registrerer mig, men når jeg indtaster min GMX-e-mail, fortæller systemet mig, at den er ugyldig. Så jeg nævner det i chatten, og de beder mig om at indtaste en Gmail-e-mail. Jeg indtaster den, og der står "Registrering gennemført." Jeg bekræfter min e-mail. Jeg går til Gmail og bekræfter min e-mail. Jeg fortæller chatmedarbejderen det, og de fortæller mig, at jeg nu kan indbetale og begynde at spille.
Jeg indbetaler €100, hvilket casinoets betalingsudbyder også opkræver €101,84. Indtil videre er alt fint, men til min overraskelse dukker der en besked op, da jeg går i gang med at spille, der siger "Din konto er blevet deaktiveret".
De løser ikke noget i chatten, og jeg har tabt €100 uden at spille, så jeg synes, det er et rigtigt fupnummer, og jeg skriver denne anmeldelse, så ingen indbetaler på dette casino uden at være sikre, ellers ville det samme ske for dem som for mig.
Hvis min konto er blevet deaktiveret, hvorfor lader de mig så indbetale, og efter jeg har foretaget indbetalingen, siger de, at den er deaktiveret?
Forresten er omsætningskravet uden at bruge en bonus x2, mens det i 95% af casinoerne er x1, det vil sige, at du skal satse én gang, før du kan hæve indbetalingen, men i dette casino er det dobbelt.

Fredag ​​den 23. bad de mig om IBAN-nummeret til min konto for at få de 100 euro tilbage. Jeg sendte det til dem, og i dag, mandag, sagde de, at de havde betalt mig med kort. Hvad er problemet? Og hvorfor beder de om IBAN-nummeret?
Jeg mener ikke, at de har returneret mine penge, og hvis jeg ikke modtager dem i morgen, vil jeg indgive en klage, som Guru rådede mig til.

Horrible casino, I signed up to their casino as they are offering a no wager no deposit spin on their site. They told me I can’t get it as it’s not tagged to my account. This is false advertising as they cannot provide it and refuse to help me solve this problem. This bonus is offered on their site(not another affiliate site).

I would not recommend this casino as if I had problem with just signing up to claim a bonus that they advertise on their site and cannot give it to you just because you’re missing a tag then this shows how much problem you will have in the future with any other little problem not to mention big ones. The support don’t help and won’t try to solve your problem, they won’t send you for any investigation and they can’t provide much information to anything.