Under tilmeldingsprocessen ville hjemmesiden af en eller anden grund ikke tillade mit telefonnummer, og du kan ikke oprette en konto uden et telefonnummer, så jeg var nødt til at chatte med kundeservice og få dem til at åbne kontoen for mig.
Prøvede at foretage en indbetaling, men de 3 måder, jeg normalt indbetaler på (Interac, Visa og Debet), var ikke muligheder. Så jeg var nødt til at åbne en MuchBetter-konto, før jeg indbetalte, tjekkede jeg med kundeservice for at sikre mig, at jeg stadig ville kvalificere mig til velkomstbonussen, hvis jeg indbetalte med MuchBetter. Han sagde "Jeg kan se, at systemet gav dig 1. indbetaling 125% Welcome Casino Bonus"
For mig betyder det, at efter at jeg har indbetalt det krævede beløb, vil jeg modtage velkomstbonussen, men efter at jeg indbetalte og gik for at spille gratis spins, var de der ikke. Jeg gik tilbage til chatten for at se, hvad der foregik, den samme kundeserviceperson sagde, at jeg skulle gøre krav på bonussen, før jeg indbetalte, jeg sagde, at jeg havde, og mindede ham om, at han fortalte mig, før jeg indbetalte, at systemet ville give 125% velkomstbonus = spins. Han nægtede nogensinde at have sagt det og blev ret nedladende. Han sagde, at han lavede en billet, og nogen ville kontakte mig. Det var et par dage siden, jeg tjekkede ind i går for at se, om noget havde ændret sig, men det var mere af det samme bs "vi laver en billet og eskalerer den, og nogen vil kontakte mig" Jeg spurgte, hvor lang tid tager det ? Jeg fik at vide, normalt inden for 24 timer, jeg fortalte ham, at det allerede er over 24 timer siden, den første billet blev oprettet og eskaleret. Træt og irriteret forlod jeg chatten.
During the sign up process the website wouldn't allow my phone number for some reason, and you cant create an account without a phone number, so I had to chat with customer service and have them open the account for me.
Tried to make a deposit but the 3 ways that I usually deposit (Interac, Visa and Debit) were not options. So I had to open a MuchBetter account, before I deposited I checked with customer service to make sure that I would still qualify for the welcome bonus if I deposited using MuchBetter, He said "I see that system gave you 1st Deposit 125% Welcome Casino Bonus"
To me that means that after I deposit the required amount, I will receive the welcome bonus, however after I deposited and went to play the free spins, they were not there. I went back into chat to see what was going on, the same customer service person said I had to claim the bonus before I deposited, I said that I had, and reminded him that he told me before I deposited that the system would give the 125% welcome bonus = spins. He denied ever saying that, and became quite condescending. He said he made a ticket and someone would be in touch with me. That was a couple days ago, I checked in yesterday to see if anything had changed but it was more of the same b.s "we'll make a ticket and escalate it, and someone will be in touch" I asked how long does it take? I was told usually within 24 hours, I told him its already been over 24 hours since the first ticket was created and escalated. Tired and annoyed I left the chat.
