Jeg anmodede om lukning af min konto på denne casinoplatform. Før man åbner en konto, kræver de fuld identitetsbekræftelse, herunder upload af dokumenter og et livefoto. Men da jeg anmodede om at lukke min konto, bad de mig igen om at gennemgå bekræftelsesprocessen.
De fortalte mig også, at jeg skulle vente 10 dage på, at kontoen blev lukket. Jeg forklarede, at jeg kæmper med psykiske problemer og har brug for at få min konto lukket på grund af en ludomani. Alligevel nægtede de at lukke den med det samme.
Det virker som om, de bevidst forsøger at forsinke processen for at opmuntre spilleren til at foretage flere indbetalinger. Jeg anmodede også om en kopi af min chathistorik, som de nægtede at give. Dette casino krænker mine rettigheder.
Jeg beder Casino Guru om at gribe ind. Jeg kræver øjeblikkelig lukning af min konto. Et casino som dette burde ikke have en vurdering på 8.
I requested the closure of my account on this casino platform. Before opening an account, they require full identity verification, including uploading documents and a live photo. However, when I requested to close my account, they again asked me to go through the verification process.
They also told me I would have to wait 10 days for the account to be closed. I explained that I am struggling with psychological issues and urgently need my account closed due to a gambling addiction. Still, they refused to close it immediately.
It seems like they are deliberately trying to delay the process in order to encourage more deposits from the player. I also requested a copy of my chat history, which they refused to provide. My rights are being violated by this casino.
I am asking Casino Guru to intervene. I demand immediate closure of my account. A casino like this should not have an 8 rating.