1 år siden
efter at have sendt alle de dokumenter, de bad mig om, i dag, sagde de, at de sendte en anmodning om at ændre e-mailen, at vente mellem 1 og 24 timer, så lad os vente
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1win Casino – generel debat (side 18)
1 år siden
I'd say that this can be called progress. I would love to know what exactly happened with your account details, but I can read in Portugal 🙁.
Can you please put the text right into the post, so it can be auto-translated, please?
Thank you and waiting for next update. 🤞
1 år siden
Well,
it is not so rare that the KYC is triggered by a certain amount, so the casino does not have to verify each player asking for lower sums, especially during holidays when lots of employees are on vacation.
When it comes to creating multiple accounts, the casino should decide whether you gained an unfair advantage over them by creating these accounts.
When it comes to the forbidden software usage or any related matters, the casino should present some proof, I'd say.
If you feel you have not done anything wrong or against rules, submit a complaint. We may be able to help you or explain what you should avoid in the future.
1 år siden
Hello dear,
The casino stated that I was seen using multiple accounts that overlaps in details.
I was wondering if someone with thesame name as mine had created an account with them or they found out 2 accounts had been created or logged in through same device.
If someone had similar name as mine I.d card and adress can easily proof my genuineness.
1 år siden
Hello, Abadul
to get such an answer you have to wait for your complaint to develop further, these proofs can vary. So unless we receive the proper explanation from the casino, it's hard to tell.
Basically, the casinos can track the IP address, emails, and credentials, in case of similarities accounts are flagged, the next stage is whether both accounts use the same payment option, deposited the same amounts, played the same games with the same bets, and of course when exactly those accounts were active.
We also ask the casinos whether the player gains some sort of unfair advantage over the casino by creating a second account.
I wish you luck with that 🤞
1
1 år siden
I am in a serious mess🤦♂️
Sincerely I made an honest mistake.
1 år siden
Hello,
I'm not sure what mistake you're talking about now. Is it about the used mobile phone you bought? I'm just guessing, though.
I think that the most important aspect is to find out whether you have gained any unfair advantage, we'll take care of that in the complaint. So try to calm down a bit. I will not hide that this casino has ignored a few similar complaints in the past, but the complaint team will do its best to support you.🤞
Redigeret af forfatter 1 år siden
1 år siden
Thank you so much, but this mistake, I would have lost the whole of my withdrawals.
I'm into crypto P2P exchanges/transactions,
You can't imagine I mistakenly pasted someone else's crypto wallet adress instead of mine.
I sent them Tron(the customer), after the transaction, and I also initiated withdrawals to my Tron wallet, unknowingly I pasted the customer's wallet adress instead of mine.
I didn't notice sincerely, I just viewed my wallet adress and that I withdrawn to,they contradicted.
I just hope the casino will understand this mistake.
1 år siden
Hi there,
Oh I see now.
That is truly unfortunate, but let's just wait for the casino to respond. Try to stay calm in the meantime. I honestly wish you a fair conclusion.🤞
1
1 år siden
Thank you dear, I truly appreciate your kind words.
1 år siden
No need to thank me 🙂, I'm still amazed at how unbelievably honest you are, can imagine that not every player would act like you did.
Stey well, stay positive 🤞
1
1 år siden
Thank you😊
You should take care too.
1 år siden
God eftermiddag
Jeg vil gerne formalisere et krav mod 1win.
Jeg har flere udbetalinger blokeret, jeg vil gerne have din hjælp til at forsøge at hæve beløbene, som jeg opnåede i kasinoet og sportsvæddemål, de gav mig 14 dage til at bekræfte dokumenterne og 19 er allerede gået. Indtil i morges kunne jeg få adgang til min konto normalt, nu om eftermiddagen kan jeg ikke gøre det mere. Support bad mig kontakte security@1win.xyz, da min konto er ved at blive undersøgt. Supporten gav mig ikke detaljer, sagde, at det var for at kontakte mig på e-mail, at de ville give mig videre.
Jeg sendte allerede e-mailen til sikkerheden for 19 dage siden, og jeg fik ikke svar fra dem, skal jeg sende flere e-mails for at vente flere og flere dage?
Hjælp mig venligst casino guru support!
Automatisk oversættelse:
1 år siden
Opdatering
de returnerede en anden e-mail, jeg sendte, og hævdede, at jeg brød regel 9.7.
Jeg er sikker på, at jeg ikke brød den regel. Jeg så flere spillere sige, at de var forbudt af den samme regel, jeg tror, de bruger det, når de ikke har en plausibel grund til at blokere spillere, der er så heldige at lave korrekte indtastninger i et spil eller endda ramme et højt odds i sportsspil .
Jeg vil fremsætte en formel klage for at forsøge at hæve den saldo, jeg havde til rådighed, eller for at de skal sende de "beviser", som de siger, de har til guru-kasinoteamet, så de kan udelukke mig for at bryde denne regel.
Automatisk oversættelse:
1 år siden
If your game played is related to sports, I'm afraid the guru's will not be able to help you.
I pray you get your money out.
1 år siden
Bror, hvis du læser al den tekst, jeg fik i sportsvæddemål og casino også, i slot- og crash-spil. Jeg laver ikke kun sportsvæddemål.
Automatisk oversættelse:
2
1 år siden
Alright then, all the best....I hope you get your money out soon.
1 år siden
Opdatering
de returnerede en anden e-mail, jeg sendte, og hævdede, at jeg brød regel 9.7.
Jeg er sikker på, at jeg ikke brød den regel. Jeg så flere spillere sige, at de var forbudt af den samme regel, jeg tror, de bruger det, når de ikke har en plausibel grund til at blokere spillere, der er så heldige at lave korrekte indtastninger i et spil eller endda ramme et højt odds i sportsspil .
Jeg vil fremsætte en formel klage for at forsøge at hæve den saldo, jeg havde til rådighed, eller for at de skal sende de "beviser", som de siger, de har til guru-kasinoteamet, så de kan udelukke mig for at bryde denne regel.
Automatisk oversættelse:
1 år siden
Hello,
if you browse this whole thread you'll get an idea about how this casino operates, I'm afraid. Do not hesitate to browse open complaints as well.
Abadul is correct, if sports betting is involved, there is a chance that we will not be able to help, even if you played casino games. Furthermore, your complaint is just waiting for review, so no one can see any details just yet.
I wish you the best of luck with the complaint. 🤞
Next time, please mind the casino's reputation in advance, so you can spare yourself possible troubles
https://casino.guru/1win-casino-review
Even though this site recently decided to finally address players' complaints, the reputation is still bad. 🙁
Redigeret af forfatter 1 år siden
2
1 år siden
I had the opportunity to get on these scammers 1 year ago.
I did not know about the existence of the forum, I no longer hoped to withdraw my money.
Support always said wait, but waited for a blocked account.
1 år siden
Do I get it correctly that there is still an active balance on your casino account?
Just recently we were talking about such a deadline for complaints, though it was just an early stadium, so I think you should try to submit one. I believe he handled even older issues. 🤔
The worst that can happen is that complaint will be rejected.
If you are up for one, just click/tap this link.
1 år siden
Skammeligt.
Casino-guruen ønsker ikke at hjælpe mig, fordi jeg fik de rigtige værdier i kuponer, der frit og spontant stilles til rådighed af platformen, uden brugsbegrænsninger, uden brugsbegrænsninger.
Hvis de giver kuponen uden at pålægge regler for at bruge den, kan vi bruge den, som vi vil. Hvis det ikke er obligatorisk at lave indskud for at spille, kan vi kun spille med kuponer.
Jeg lavede de korrekte indtastninger og akkumulerede R$500,00 i saldo der for at blive uretfærdigt forbudt.
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