1 år siden
1win not allowing users to withdraw funds
1win Casino – generel debat (side 19)
1 år siden
Hello,
I guess that you used some of the bonuses listed on our website, what happened after that, please?
I can't comprehend what went wrong, anything related to the rules pleases?
Every bonus is provided with at least basic rules associated with each bonus, the rest - "full terms apply" must be checked in the casino's terms and conditions.
Furthermore, there is not a single bonus listed in the 1Win Casino bonus section.
I will wait for further explanation, to make sure I understand.
Redigeret af forfatter 1 år siden
1 år siden
Hi there,
I'd like to say that many complaints were successfully solved in the end, so I hope yours will be one of them.
🤞
1
1 år siden
God eftermiddag
Jeg brugte de kuponer, der er tilgængelige på de officielle 1win-kanaler på telegram og af 1win-tilknyttede selskaber i Brasilien og andre lande.
Brugte russiske, brasilianske, indiske, amerikanske og andre valutaer til at placere væddemål.
Der er ingen regler om begrænsning af kuponbrug, selv deres sidesupport sagde, at de ikke kunne forbyde mig.
Jeg tjente i alt 510,00 R$ (i flere valutaer, allerede konverteret til ægte), men de forbød mig, da jeg bad om at hæve dem.
hvis der ikke er nogen regel for brugen af kuponer, hvorfor forbyde brugere, der hævder at have brudt en regel, når de ikke gjorde det?
Automatisk oversættelse:
1 år siden
Så kom en casinoguru-medarbejder, der sagde, at jeg tager fejl af at vædde med kun at bruge kuponer, så 1win burde stoppe med at gøre dem tilgængelige!
Automatisk oversættelse:
1 år siden
Since you have not submitted a complaint I do not fully understand, when and where exactly you got in touch with the casino guru employee.
Sadly, it is very dangerous to use multiple coupons no matter where you get those because normally it is strictly against the rules to use more bonuses at the same time.
Be careful using telegram and accepting special affiliate offers provided outside the official casino channels.
If you feel that you were treated unfairly though you play following all terms, you can submit the complaint, and our team will look into it.
1 år siden
Money withdraw problem
1win I'd -19359663
It's been six days at 1Win Casino. The money has not come yet and 1win casino is not giving any reply saying that the money will come in 48 hours. Now it has been six days but still my money has not come and they are not giving me any reply
1 år siden
Hello,
I guess that you should wait a bit. It may feel strange, but if you browse this thread you'll soon find out that this casino is not the best choice and you can consider yourself lucky because the casino is still in touch with you. We allow casinos 14 full days to verify the account, and gaming history plus send the winnings, you see? That's why I feel you should wait.
If you come across any issues, let us know of course. I hope your withdrawal will proceed soon!
1 år siden
Hej, jeg skal ændre min e-mail
Jeg har allerede talt med support med et opkald og intet jeg behøver for at hæve de penge, jeg har der for en lille stavefejl (Hormail) viliam.v@casino.guru hjælp mig
Automatisk oversættelse:
1 år siden
Hello,
As far as I can see, Nick is taking care of your complaint. Just wait for an update, please.
I guess that's for the moment.
1 år siden
God eftermiddag alle sammen,
Jeg startede min rejse med 1win i begyndelsen af dette år (ikke vidende om dets omdømme, min alvorlige fejl).
Jeg lavede indskud på omkring 5 tusinde euro, jeg spillede regelmæssigt, og i øjeblikket har kontoen omkring 9/10 tusinde euro, men med flere åbne indsatser.
Den 13. januar sendte jeg min fuldstændige dokumentation for at kunne fortsætte med hævninger, efter mere end en måned modtog jeg intet svar fra sikkerhedsafdelingen. Endnu mere ironisk var annulleringen af min konto for omkring to dage siden uden nogen åbenbar grund.
Jeg vil gerne vide, hvilken metode andre spillere fulgte for at få et svar (jeg har allerede startet en klage, stadig intet svar fra 1win, og jeg har forsøgt dusinvis af gange at kontakte 1win-supportplatforme, men uden held).
Er der visse juridiske kanaler for at komme videre med denne situation, som plager mig på daglig basis?
På forhånd tak for din tid
Redigeret af forfatter 1 år siden
Automatisk oversættelse:
1 år siden
I'm having a similar situation with another site (rajabets.com), sent my documents more than a month ago and they are unchecked to this day (withdrawals are also blocked). Have in mind there are risk of betting with these kind of casinos/bookies, one of them is being scammed which happens really often, that's why it's a good idea to avoid Curazao casinos/bookies as much as possible. What I want to say is that sites blocking your withdrawals and voiding your funds or right away closing accounts is sadly normal, if you are going to deposit these big amounts you should only use properly regulated european bookies, specifically those operating under the Gambling Commission, this is a lesson I learned the hard way. Since you already filed a complaint with casino guru, all you can do now is wait or file a complaint with their regulator too
1
1 år siden
Hello Covaneiro,
as suggested, filling the complaint here on Casino Guru is one way to address the issue. It's good you've made it.
Now we have to wait for whether the casino decides to cooperate.
Just a kind piece of advice, pay attention to the casino's score and complaints, at least. It's better to invest time inspecting the site than spend on complaints 🙁.
1 år siden
someone also have problem recover money?
1 år siden
1 år siden
It has been more than 20 days since my account has been withdrawn, but I still haven't received it. It’s been more than 14 days since I sent the kyc document, but 1win didn’t reply me any message, I still can’t get my money, why?My id is 25489663.
1 år siden
I noticed you already submitted a complaint so please give our team some time to look into it.
1 år siden
Hello please I would like you to help me
change the email address of my 1win account the gold of my registration I
inadvertently inserted another email
address in places of mine I spoke with
customer service yesterday I was told to
wait 24 hours today I asked for the status of
my request they still tell me in 24 hours I
don't know how to do thank you for helping me
Redigeret af forfatter 1 år siden
1
1 år siden
Hello.
I'm sorry to say that, but we can't help you with this at the moment. You should remind yourself to the casino again once in a while. Maybe, they are just busy. I'd love to help you, but sadly we are not the casino's employees.
Keep us posted about your progress - give it a few days more. If the issues can't be solved by the casino, come back, and we shall see.
