Hmm, I think that should be fine as these are common things the casino needs for account verification. Have you sent the documents to the casino yet or are you just about to ? I think it would be best if you cooperate to make everything go faster.
However, if you have already sent everything and are now waiting for the result, you will probably have to be patient.
God morgen,
Jeg har en 1win konto og i de seneste måneder har jeg altid formået at indbetale og hæve inden for få timer uden alt for mange problemer.
Jeg har bemærket, at i mere end en uge forbliver hver udbetaling foretaget (50-100, men også et forsøg på €400) i "venter"-status (i gult). Jeg skriver fra Italien.
Hvad anbefaler du mig at gøre?
Jeg vil gerne trække alle de eksisterende midler tilbage af nød (ca. 200 € allerede anmodet om ud af ca. 500 €).
tak skal du have
Hi, how long have you been waiting for? We give casinos 14 days, so that's why I'm asking.
Have you tried asking support what's going on and that you used to get the money quite quickly but that's not the case now. Maybe they have some technical problems or something like that and it would be good to know.
So to start with, I would suggest you check with them and see what they tell you.
Hej, jeg har ventet mindre end 7 dage, så jeg venter mindst 15-20.
Jeg har ikke prøvet at kontakte support endnu, skal jeg gøre det før jeg venter 14 dage (så i dag også) eller efter?
Tak for støtten! 🙂
Sure, just inform them that you have been waiting for the money for a week and what's going on. I think they should give you some reasonable reason why it's taking a while, and I guess we'll find out exactly what is happening.
When you try it, let me know what they said. I firmly believe that you will have your money soon and if not then we will try to help. 😉
1win casino is not bother about anything !!
I am mailing them everyday for just a response but they are ignoring me like hell!!
They told me to wait for 14 days and maximum time 30 days for letter of verification but it's been almost 40 days since I am waiting and no one is bother to give a status of verification process.
Worst ever casino I have ever seen !!! Careless!!!! This was not at all expected from 1win security team.!!!!.
Hej casino guru.
Det er 31 dage siden, jeg ikke kan hæve mine penge fra 1win casino, før jeg gjorde det meget hurtigt og normalt, men siden 1. april i år vil de ikke lade mig mere, de bad mig sende en e-mail til deres support, de bad mig om billeder af mit dokumentidentitetskort (DNI) og mine tjenester, hvorfra jeg bor, jeg har allerede sendt dem alt, hvad de bad om, og de sendte mig en e-mail, der angiver, at verificeringen tager 14 dage, og det er muligt, at 30 dage, godt den periode er allerede gået, og jeg modtager stadig beskeder som Hvis det var en robot, der angiver at vente 14 dage og om muligt 30 dage. og ingen fra deres support der har telegram på siden ingen hjælper mig med dette problem de forårsager mig
Hjælp mig venligst med at få frigivet mine penge, hvilket ikke engang er fortjeneste 🙁. venter på din støtte. tak skal du have
Hi, I noticed that you filed a complaint right away, which is a good step if you waited so long to verify your account, and what you got as a response when you waited was that you had to wait again. We give casinos exactly 14 days to sort out the KYC or withdrawal process, so I think that's enough to keep you waiting for another month.
Regarding the documents, you have not received any information about them, so have they been verified or do you still have to send something ? Did you play with any bonus here or not ?
Let me know and if the casino ignores you our team will try to help.
1win casino is not bother about anything !!
I am mailing them everyday for just a response but they are ignoring me like hell!!
They told me to wait for 14 days and maximum time 30 days for letter of verification but it's been almost 40 days since I am waiting and no one is bother to give a status of verification process.
Worst ever casino I have ever seen !!! Careless!!!! This was not at all expected from 1win security team.!!!!.
Moreover, it feels like the casino representative is not actually willing to respond to the complaint either.
In my opinion, ignoring players and their concerns is the worst mistake. Let's hope someone will respond to us eventually 🤞🤞.
I noticed that you mentioned your account was blocked due to the 10.3 p clause of the general condition. Do you know what does it actually mean, perhaps?
Does this clause provide some clues for you?
Hej casino guru.
Det er 31 dage siden, jeg ikke kan hæve mine penge fra 1win casino, før jeg gjorde det meget hurtigt og normalt, men siden 1. april i år vil de ikke lade mig mere, de bad mig sende en e-mail til deres support, de bad mig om billeder af mit dokumentidentitetskort (DNI) og mine tjenester, hvorfra jeg bor, jeg har allerede sendt dem alt, hvad de bad om, og de sendte mig en e-mail, der angiver, at verificeringen tager 14 dage, og det er muligt, at 30 dage, godt den periode er allerede gået, og jeg modtager stadig beskeder som Hvis det var en robot, der angiver at vente 14 dage og om muligt 30 dage. og ingen fra deres support der har telegram på siden ingen hjælper mig med dette problem de forårsager mig
Hjælp mig venligst med at få frigivet mine penge, hvilket ikke engang er fortjeneste 🙁. venter på din støtte. tak skal du have
I can't help myself, but to me, it sounds the same, like in the case of jayp68437's complaint.
Frankly, I also found out you recently mentioned you had lost the money. Is that so, please? I hope I made a mistake here, because that would complicate the compaint dramatically.
You know, we can't demand payment if the player lost the balance during the complaint process.
Of course, it does not mean there have not been unnecessary obstacles on the casino's side, yet from a logical perspective, a lost amount can't be recovered.
Well, let us know, please.
Jeg har penge på min konto, men den tid til at vente vil du selvfølgelig gerne spille, men jeg har stadig penge derinde. Jeg kan ikke få det ud. Af KYC årsager angiver e-mailen 14 til 30 dage, vi har nu gået 32 dage uden at vide noget. og som en robot bliver de ved med at sige, at man skal vente 14 til 30 dage. når fristen allerede er udløbet.
Oven i købet er jeg en taber i det kasino. Jeg ved ikke, hvorfor der er så mange forhindringer.
Atleast you get a reply !!
I don't even a get a reply from security team.! They are just ignoring me like hell!
Jeg har haft min konto siden den 19. maj 2022, hvis jeg husker rigtigt, jeg var altid i stand til at foretage udbetalinger normalt og meget hurtigt, det er det, jeg godt kan lide ved kasinoet, men siden den 1. april har jeg intet overhovedet
Jeg sendte dokumenterne til KYC, og til dato har de ikke verificeret dem, og den tid, de bestemmer, er gået.
Jeg spillede ikke med nogen bonus. Kasinoet har ignoreret mig siden 1. april, de sender kun e-mails, som om de var en bot, der indikerer, at jeg skulle vente 14 dage til 30 dage fra løsningen
Det er en robot, der gør det, man kan tydeligt se det.
Yes !
They are just playing with our emotions! As we can't do anything about it ! We can just request them to response us and they are just ignoring like hell!! We don't have any other option than to request them !
You can see I have file complaint against them in Casino Guru ..but they are not bother to response even casino guru..just after 3 days from now my complaint will be closed and marked as unsolved. Then what will happen next?? Nothing at alll!!!!!
I won't get my hard earned money on any cause I know that!!
Did you got any kind of reply from 1win security team other than wait for 14-30, days ? Please let me know if you get any reply !
Nej, ingen andre svar er robotter, der svarer på det 😔
Can you please contact me on my Email I'd please .
jayp68437@gmail.com
Please send me mail.!
Dear Jaro,
It's been almost 45 days since I am waiting for thier response, as they told me to wait for 14 days and maximum time it would take was 30 days for additional check.
But it's been more than one and half month !!
They are not even responding my mails anymore.! I have hard earned money of 900$ USD .
I can't let them go this way ! If anyone could help me please do!! As they are not even replying my complaint here at casino guru too!
Jeg har penge på min konto, men den tid til at vente vil du selvfølgelig gerne spille, men jeg har stadig penge derinde. Jeg kan ikke få det ud. Af KYC årsager angiver e-mailen 14 til 30 dage, vi har nu gået 32 dage uden at vide noget. og som en robot bliver de ved med at sige, at man skal vente 14 til 30 dage. når fristen allerede er udløbet.
Oven i købet er jeg en taber i det kasino. Jeg ved ikke, hvorfor der er så mange forhindringer.
Then it is good news when you say that you have money in your account because it is not completely lost. You still haven't moved in a while and the casino hasn't let you know anything new ? You don't even know if any documents have been approved or rejected ?
Since you have an open complaint we will see what can be done.
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