Hej, i går lavede jeg en indbetaling på 5.000 og ville hæve 20.000, og de blokerede min konto. De fortalte mig simpelthen, at der ikke var nogen løsning. Jeg finder det respektløst og et fupnummer fra deres side, fordi de ikke skal beholde mine penge, at jeg vandt betting, det er derfor, jeg ikke længere stoler på 1win.
This sounds really frustrating to not know what exactly is going on.
May I ask if they at least sent you an email with some explanation?
It is really unprofessional to not explain the reason.
How long do you play at this casino, and what kind of games, if I may ask?
Maybe our complaint team would be able to help you out. The only thing is that we have no department dealing with sports bets, so if you bet on sports, I am not sure if we can intervene.
Please let us know.
