Jeg tror, jeg vil starte med at sige, at vi ikke ville forsøge at hjælpe dig, hvis vi "vendte det blinde øje til", så lad være med at overtænke det. Jeg har set, at Jozef forsøger at hjælpe dig i din sag, og kasinoet har åbenbart sendt en e-mail til ham. Det er ret almindeligt på dette område, at ikke alt bliver leveret til spillere, for så ved de måske, hvordan de skal omgå nogle ting. Du behøver ikke bekymre dig om, at vi træffer uretfærdige beslutninger, Jozef vil tage et kig på det og vurdere, om det, casinoet sendte, er nok. Jeg tror, han vil give dig en forklaring bagefter, uanset udfaldet.
Det faktum, at du har penge der så længe, forstår jeg, er ikke behageligt, jeg ville selv føle mig trist og frustreret. Men at tale dårligt om os, mens vi forsøger at hjælpe dig, er nok ikke den smarteste ting at gøre.
Så så meget som jeg hader at sige det, så prøv at vente på, at klagen er løst, og så vil vi se, om kasinoet er så meget af en fidus, som du siger, det er.
I guess I'd start by saying that we wouldn't try to help you if we were "turning a blind eye" so please don't overthink it. I have seen that Jozef is trying to help you in your case and the casino has apparently emailed him. It is quite common in this area that not everything is provided to players, because then they might know how to work around some things. You don't have to worry about us making unfair decisions, Jozef will take a look at it and evaluate if what the casino sent is enough. I believe he will give you an explanation afterwards, whatever the outcome.
The fact that you have money there for so long I understand is not pleasant, I would feel sad and frustrated myself. But talking bad about us while we're trying to help you is probably not the smartest thing to do.
So, as much as I hate to say it, try to wait for the complaint to be resolved and then we'll see if the casino is as much of a scam as you say it is.
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