1win Casino – generel debat (side 38)

Surely keep us informed, though.

Hej god aften. Jeg har nogle spørgsmål. Undskyld hvis jeg generer dig med disse spørgsmål. Hvis kasinoet ikke udtaler sig i mit tilfælde, vil min klage stadig være uafklaret, og jeg vil ikke få mine penge tilbage. Den anden ting er, at hvis kasinoet giver nogen oplysninger, har jeg adgang. Jeg har også set sagen om vores ven Anderson, og sagen går bare i stå og prøver at købe tid.

Good day to you! Ask us anytime, no bothering at all!

It appears the casino has been given a second chance to address your complaint in order to find the solution, which makes you concerned about the complaint's end. Well, so to say, my colleagues always try to stress the importance of cooperation, but if the casino representative decides to ignore that, the complaint might end as unresolved. Not sure what you mean by the second concern, though. In any case, even an unresolved case may still play its role.

Not just that, based on its severity, the Safety Index may drop, but also, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.

To me, it seems the casino is not exactly trying to buy time; that would mean they at least pretend to participate in the resolution.... if you catch my drift. Although I agree they should be more efficient.

This absence of cooperation feels strange to me, because I considered this casino to be quite active. Well, hopefully there is not another communication outside the thread and we shall see some updates soon.

Mange tak for din information, meget venlig.

Det andet spørgsmål er, at hvis kasinoet sender de beviser, det angiveligt har via e-mail, kan du, som en del af problemet, ende med at se beviserne.

Hej, jeg tror, ​​at beviserne ikke vil blive fremlagt, der har været andre klager over, at brugeren bad om beviserne og ikke modtog det, svaret var, at beviserne ville hjælpe spilleren med at omgå reglerne på kasinoerne.

Men dette er spørgsmålet, vi ville være i en gråzone, da det hverken er sort eller hvidt, i den forstand at de anklager dig uden beviser og når det kommer frem har du stadig ikke ret til at se det, så jeg tror vi er i samme situation, for det kan føre til en form for fidus, jeg siger selvfølgelig ikke at det er tilfældet.

The point of asking the proofs is those proofs are to be directly shared with the mediator in order to proceed to conclusion. It has never been enough to say, "we know we are right, and we won't provide any proofs," by any casino.

My colleagues use many other ways to get details from casinos, not just emails, although I do not know whether this is also a subject of your question.

If I may, the evidence can't always be shared with the user; in such cases, that's sadly part of the process. Although, I probably did not understand "the evidence would help the player to circumvent the rules of the casinos."

Can you somehow identify the complaint here, please? We can at least look at details together.

hej Radka, jeg så på andre klager, og mæglerens svar ville være, at han ikke ville vise beviserne til brugeren, fordi han på denne måde ville vide, hvordan han skulle omgå kasinoets regler, men hele pointen er, at jeg og de andre brugere gerne vil være i stand til at forsvare os mod kasinoets anklager, før mægleren træffer en beslutning, der er favorabel for kasinoet, fordi vi i øjeblikket ikke ved præcis, hvad vi er anklaget af kasinoet, fordi nævner 9.7 dækker en masse ting og jeg er helt sikker på at jeg ikke har lavet en fejl, min klage er under analyse hvis du vil følge ID 148980

Hej, undskyld mig, jeg har et andet spørgsmål. Hvis f.eks. 1win casinoet, som er det i mit tilfælde, går igennem en periode og ikke fremlægger beviser, skal de så returnere de penge, der kræves? Vi ved, at det ikke er obligatorisk, men ville de være forpligtet til det?

I see, thank you.

As I previously stated, we are not permitted to share evidence that the casino provided because it could be abused to cover actions that violate casino rules. Maybe this analogy will be useful: Police also do not tell every suspect how they investigate them or how the "elimination" process works. This is the same situation; by uncovering the process and the evidence, others may misuse that.

I understand it is not convenient for players, but I believe it makes sense.

Of course, I will gladly stay in touch regarding your complaint; update me here on the forum, please. Hope to see the casino's response very soon!

I think I understand the question, but I guess the situation would be quite different.

Follow my thoughts: If any casino decides not to resolve the case or not to provide sufficient evidence supporting their point of view, it pretty much means such a casino is not interested in its reputation here at the Casino Guru website, so it does not actually matter what we demand on your behalf. That would basically be the end. I believe the purpose of the complaint is to find out whether the casino did something unfair and thus whether the player should be paid.

Basically, an ignored complaint does not necessarily mean the player's claims are fair unless something like that can be proved straight away. Yet being familiar with only one side of the story may not be enough to judge. Instead, it pretty much means the casino is not going to explain its position.

I believe we all feel that allowing casinos to ignore players without reasonable explanation is not a practice we would support; ignored or unresolved complaints come with consequences.

Well, apologies for the rather long answer, but I think it is beneficial to explain such matters openly.

Godmorgen, jeg tror, ​​du forvirrer tingene der, når du giver politiets eksempel, for selvom det er rigtigt, at de ikke afslører alle de beviser, de har, når de arresterer en mistænkt, men så kommer retssagen mod den anholdte, hvor politiet er nødt til at vise deres beviser for at nå anklagen om forbrydelsen, fordi det ville være uretfærdigt at dømme den anholdte, bare fordi politiet har fremført beviser, er det, der er sket for os, og politiet provokerede os. casino, og retten er her, når der ikke vises beviser, forbliver disse punkter tomme, jeg fortæller jer alt dette, fordi jeg er en videnskabelig politibetjent i mit land, det er som at sige, at jeg er FBI i USA, i sammenligning.

Hej Giovanni, rart at møde dig, ven.

Jeg har et meget lignende problem som dit. Jeg vil gerne tale med dig gennem et socialt netværk. Jeg ved ikke, om du vil dele din e-mail eller Facebook-brugernavn, så vi kan tale om det. Jeg kan ikke finde en måde at sende en privat besked her, så jeg besluttede at skrive her.

Hello,

Nice to know you even better. Must be quite a challenging job, I guess. Still, the principle remains more or less the same - you may also take your case to trial and the casino will be forced to present the proofs. We are not just the trial tribunal—we do not represent the highest authority. Instead, we tried to help the player in question, which was not possible.

In any case, I'm glad the casino responded back to your own complaint. Let's see what they have.

Hej...på 1win casinoet er der to udbetalinger, der ikke er blevet krediteret til mig, men i appen ser det ud til, at de har, jeg har kontaktet chatten, men de løser ikke noget, de bad mig om en kontoudtog, og jeg sendte dem 5 gange...og de hjælper mig overhovedet ikke...jeg havde allerede foretaget flere udbetalinger før, og jeg havde ikke noget problem med...denne gang prøvede jeg ikke at ankomme senere...denne gang prøvede jeg at overføre et par timer... hævning og den kom heller ikke frem...men i appen fremgår det at den allerede var sendt...Jeg forsøgte med et andet kontonummer fra en anden bank og det var muligt men pengene fra de to overførsler der ikke kom frem...jeg vil gerne vide hvad der skete med det...tak

This really is a strange situation, especially if you have received the other withdrawals without any issue.

If you'd like our complaint team to investigate this matter, please file a complaint here and we'll try to do our best to get in touch with the casino and get some explanations.

Hopefully they will communicate with us regarding all this.

What do you say? Will you go for it?

Selvfølgelig

Just let us know if you need any assistance. We're here to help.