1win Casino – generel debat (side 40)

Oh, that's not very user-friendly. Are you certain that calling the bank won't help? Irregular bank statements are quite common in my area. I would certainly consult with the bank.

My 1win account is blocked . I don't know the exact reason behind my account block . How can I recover it ??

Hello, did you try to write an email to the casino why this situation happened? Did you play here with the bonus or not? Do you have money in your player account?

1win BETALER IKKE OG LØSER IKKE NOGEN PROBLEMER

I can see that you have a pending complaint for this casino, and our team is still waiting for your reply.

Could you please do so whenever possible?

Jeg indgav en klage, og casinoguru vil ikke offentliggøre den. hvilket svar venter du på, tak?

It is published. Just click on this link and reply to our team, please.

Åh ja, nu har jeg set og svaret. Jeg beklager og tak for din opmærksomhed

No problem at all. Keep us updated here, please.

Jeg gik allerede til min bank, og de sendte det til min e-mail, men jeg kan ikke se det, fordi det ikke er tid til at gøre det endnu.

JEG KAN IKKE TJEK KONTOEN, OG JEG KAN IKKE TRYKKE. INGEN LØSNING ENDNU

So, let us know whenever you have some news, please.

We have to wait for your complaint to move forward now, so whenever the casino is contacted, we hopefully learn more.

Okay. Mange tak. Det er ikke fair, hvad 1Win gør.

Hello,

I understand that you accidentally created a second account, so let's work out a fair resolution. As far as I can say, these days we leave the logins and registrations to auto-fill browser features, which can occasionally lead to issues. Well, I hope for the happy end, though.

Jeg har allerede vist dem erklæringen, og de gav mig en anmodningskode for omkring en uge siden, og jeg har stadig ikke modtaget et svar.

I believe that soon our complaint team will try to contact the casino, then. Hopefully there will be better communication from their side then.

For et øjeblik siden kontaktede jeg 1 WIN support, og de fortalte mig, at pengene angiveligt allerede var blevet indsat på min konto, og at jeg ikke havde modtaget noget. Det samme skete for en måned siden, og jeg tjekkede for nylig med kontoudtoget, og de gav mig en anmodningskode, og for 3 dage siden fortalte de mig, at det allerede var blevet frigivet, og at pengene ville ankomme inden for 48 timer. I dag er der gået mere end den tid, og de fortæller mig, at det blev indsat, noget der ikke er sket.

Hello! I hate to step in. May I ask whether the casino ever showed you the transaction ID or provided a way to track it? Because if the money has been sent, there must be some sort of proof to provide to you as a customer... That would, in my opinion, be very appreciated.

Nej, ikke noget i den stil, og når jeg spørger dem, siger de, at det ikke er muligt.