1win Casino – generel debat (side 52)

Who's the licensing authority of this casino? How to submit complaint or what is their email address?

Thank you

Hello, the licensing authority should be found in the casino or its review. The official contact form or email should be located under the clickable seal or logo, depending on the current license settings. I'm saying this because the information may differ depending on the country from which you are viewing it. those things have become highly customized. I for example, see this:

The 1win Casino Support doesn't reply to the emails and live chat if they reply not much and they take forever.

I'm mentioning this also for the players here to be careful.

I see,

well, out of curiosity, may I perhaps know what the last conversation you had with the casino was before they shut you off?

I for example, have heard many experiences across the casinos when unpleasant conversations or suggestions about RTP or legality ended this way. I'm not saying this happened; I'm trying to see if there's a way to get back to them. What about the socials? Any chance, maybe?

One way or another, I hope this is the last complication you're having.

I have already submitted a complaint, this is for your information.

Thank you

I see, thank you too.

Maybe you can keep us posted about how the complaint is progressing since the forum is here for the others primarily.

In any case, wishing you a quick and fair resolution.

Actually, for now waiting for the casino to reply on the complaint.

I'll keep you posted.

🌹

I’d like casino guru’s agent to have a look on 1win reviewers and their profile.

most of them are fake reviews generated by them to boost their ratings . I’ve been playing there for a time and I’m having a 100x better experience with other casino.

Most of reviews platforms flagged them for adding fake reviews .

Their rating of 8.4 / 10 is truly unfair and will lead potential players to register where this rate should objectively never pass 5 .

I have payments stuck there for more than 6 months for no reason , account verified. All the evidence with me. So I know what im talking about.

All the gambling community should be aware of this site

My ID is 315854242

I am actively working on a whole documentary that presents them and their practices that will be shortly available.

DONT BE A FOOL

Hello, there are no agents, but I'll gladly take a look. You know distinguishing fake or paid user reviews has become a real challenge; however, different experiences are not enough to generally accuse every other player of posting biased reviews. In any case, user feedback has never been part of the Safety Index and I just explained the reason, I guess.

Did you notice the new thing we came up with to face biased reviews? Every player is welcome to submit a verified review that includes proof of the casino account ownership and active account usage. This is our response to dishonest market tactics.

In any case, the Safety Index is based on proven facts collected mainly through complaints, so there’s no need to worry. As far as I can see, your complaint request is waiting to be approved, so it is at least too early for me to draw conclusions. That comes as the last part.

based on all complaints and reviews, even the biaised ones, could you affirm 1win is reliable ?

we all know the answer, but no worries with or without your help i will plead my cause.

my 79 years old mother just passed yesterday, i don’t have enough money to collect the body at the hospital while they retained unfairly my money.

here is their response 2 months ago.

Hello, I'm sorry for your loss.

Based on what you described and my previous response, I guess it's fair to say that no one can guarantee you anything just yet. The complaint request has not yet been even approved. Kindly be patient, please.

some of their fake accounts on X , every one can verify

Where to complaint and get the funds return if 1win company blocked account with fake allegation of clause 12.8

Hi, so from what you're saying, you are not aware of violating the clause the casino referred to, correct?

If that's the case, then I would recommend submitting a complaint through our website. I can also see that you have already started the process, as your complaint is currently under review. Our team will take a closer look at your case.

May I ask whether you were playing casino games, such as slots, or betting on sports? Does anything come to mind that could explain why the casino might have applied this clause?

I registered on 1win on April month and joined there English chat group. From that chat group a scammer claiming to be 1win agent contacted me because I was facing withdrawal issue.

The scammer guy asked my my account details such as ID number, email and linked number and then he told me to share a screenshot of crypto deposit QR.

And from then he deposited usdt in my account to change last deposit details because last deposit and last withdrawal details are used to change Account email

During the inspection period of security team it was found that crypto deposit done in my account was same done from same address which was used in previous hacked 1win account.

I have screenshot and recording of fake mails received from 1win security team but later I got to know they were fake mails. The crypto deposit done by the scammer in my account is still left untouched because I never used them to play bet or transfer them or withdrawal them.

My only deposit was 2 deposit of 5000 INR each from which I made profit in my account.

Company blocked my account because they think I am scammer but the actual situation is that I am a victim of fraud not a fraudster.

Because of the deposit made by scammer as he has my crypto deposit QR screenshot, he can easily deposit without even logging to my account.

I have all the evidence supporting my statement.

My account details were leaked because of my mistake as I thought the guy was real agent as his mails contains 1win watermark which Exactly look same as of 1win email, only difference is of sender email.

Wow. Based on what you described, I think it may be difficult for us to help, because it sounds like you became the victim of a cyber scam rather than someone who intentionally violated the casino's rules.

I'm not sure whether our team will be able to assist with a situation like this, but we'll see what they have to say.

I'm sorry you ended up in this situation. The main thing I would say is: never share your personal information or any sensitive details, such as passwords, account IDs, or similar information, with anyone. Always make sure you are really communicating with an official casino representative. In most cases, the casino already has access to the information it needs through its own system, so it usually shouldn't be necessary to provide such details to someone claiming to represent them.

I would also say that this is a reminder to be even more careful about account security in the future.

As I said, we'll have to wait and see whether our team will be able to help resolve your case.

I never ever shared my 1win account password to that guy or not any otp.

Only one mistake was done from my side is that I provided him screenshot of crypto deposit Qr and in that Qr, he deposited crypto to change my last deposit details, because last deposit and last withdrawal are used to change email in 1win account that I understand later.

The deposited usdt is still in my account left untouched and I have no issue if the company takes all Usdt from Usdt account which are suspicious from there inspection.

I only demand is that the company give me the INR wallet which was my genuine deposit and genuine winnings because no INR funds and Withdrawal and deposit were found suspicious, only the crypto deposited in Usdt wallet were suspicious and if I had used that suspicious crypto funds to play or withdrawal then I am responsible for the consequences, but sir i deposited genuine funds in INR wallet so only I need my INR wallet funds to be withdrawn.

I don't demand usdt wallet funds as they were suspicious.

Please understand my situation and consider this to solve my complaint.

I understand what you're saying. Even though I can’t fully verify or judge the technical details of what happened, I do understand the direction of your explanation.

From our side, the complaint team will try to help and investigate whether there is any possibility of assistance in your case. I’m only a forum admin, so I don’t handle complaint investigations directly. The team will be in the best position to assess whether anything can be done or not.

I can see that you are currently communicating with Tomáš, so I would strongly recommend that you continue replying to him and provide any additional information he requests. That will give you the best chance of getting your case properly reviewed.

I hope the situation can be clarified and that it can be resolved in a fair way for you.

The complaint was closed yesterday with no resolution. The casino didn't agree for compensation even with evidence.

Hello and thank you for the update. I'm sorry it ended this way. Mediators even used the term "unreasonable excuse." Do you think its licencing regulator will step in?