This casino has ignored my email to close my account and after I submitted i complaint here they said that they have changed their email ID and the one I sent sent to is no longer active. In fact the email support ID is still the same on their website and no other one for support.
Just a question if I may - I checked the unresolved complaint briefly and probably missed the part about different email IDs, but when you say email ID, what does it mean specifically please? Are you saying the casino said your previous request was not received because the email was changed but it still the same on the website?
I would like to be sure at this point. Thank you kindly.
Oh, I honestly do not know what to say.
Do you know what? I'll pass a quick note to the Data Team, just to be sure they too understood the point with the unchanged email address.
Just to be sure. In any case, I see its review now includes "No responsible gambling tools"...
Thank you. 🙌
Hello everyone .İ
want to warn all players about 1win Casino's misleading advertising. They promote themselves on review platforms claiming to have "Instant" (Ani) withdrawals, but the reality is completely different. As you can see in my screenshots, they don't process payments instantly—instead, they are experts at instantly canceling them!
On July 16, 2026, my withdrawal requests were repeatedly canceled one after another within hours, and the last one is just stuck on "Pending" (Gözləyir).
Their "Instant" speed only applies to canceling your transactions, not paying your money! Do not trust their false advertisements.
Hi, I know you were expecting something different, and I don't want to give specifics, but you are aware that "instant withdrawal" refers to a situation in which everything is good on all fronts; as far as I can tell, this is the practical meaning of such terms. In my opinion, no casino can provide an immediate payout in the event of technical issues, for example. In addition, it appears that it has been less than or just over a day.
In any event, could you please confirm that your withdrawal was successful? Could you perhaps choose cryptocurrency? That is regarded as one of the fastest choices.
I hope everything will be okay!
I'm not entirely sure what you're referring to. I assume you mean the complaint, but I don't really understand the situation from what you've written.
Maybe you could explain a little more about what exactly is happening, and I'll see if I can help.
God eftermiddag. Angående 1win, havde jeg for nylig en hændelse, der i øjeblikket er under gennemgang. De har mange gode spil, men jeg synes, at kundeservicen - da den er automatiseret - lader noget tilbage at ønske. Når det er sagt, har jeg baseret på min erfaring altid modtaget både mine bonusser og mine indbetalinger. Jeg prøver ikke at modsige nogen - hvis jeg følte, at jeg var blevet uretfærdigt behandlet, ville jeg jo sige det - men mine betalinger går igennem på under 10 minutter, så jeg er sikker på, at når jeg foretager en indbetaling, bliver jeg ikke snydt.... 
Great, I’m glad to hear that your experience with the casino has been mostly positive.
Could you tell me a little more about the issue you’re currently dealing with? You mentioned that something is under review, so I’d be interested to know what exactly happened and what the casino is reviewing at the moment.
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Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.